Joe Machens Capital City Ford

Very polite and helpful They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me and my car. More

Always great Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional ser Great job. Always great service. Explained every thing to me on additional issue outside of the oil change. Appreciated the info about additional services available. More

Well rehearsed dealership all around This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and kn This dealership can handle all of your vehicle needs from A to Z. I have purchased vehicles and have had service performed. The team is capable and knowledgeable about their business. Ask questions and you get quality feedback to make an educated decision. More

Nice used truck selection I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trad I drove 77 miles to buy a truck from Machens. I wiuld definitely do it again. They gave me decent pricing on the truck I was looking at and on my trade in. I came up with a figure beforehand that I could afford. They met that figure. Good guys to deal with. More

They made it all right After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. After another dealership continued to tell me nothing was wrong with my car Joe Machens was able to find the problem with a sensor in the fuel system. Part took awhile to come in, which is not their fault. We made an appointment to take the car in (we live 30 minutes away). However, due to some miscommunication on their part and staff shortages they were not able to fix the car in the day of our appointment. We did not know this until we called around 2:30 to check on progress (dropped the car off at 7:30 am). They promised they would get it done the next day, which presented a bit of a transportation hardship for us to be without our vehicle for another day. They did fix it the next day and also threw in a oil change/tire rotation and cleaned our car for us before delivering it to our home. So while the situation wasn’t ideal they did make it right and were able to fix our car. Thanks! More

Great vehicle buying experience They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehic They provided great customer service and made the process more enjoyable than expected. They worked with us to get the best deal on the perfect vehicle I had been wanting for quite a while. More

Average I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. I say it was average not over the top but not horrible. I have used them off and on for years. I comeback time to time. More

They were very helpful in buying my Challenger Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my tr Brad Bartlett was a great help when I bought my Challenger. He answered all of my questions and was very patient. He was also very helpful with my trade in. More

Great service Mike kept an eye out for a car that would suit our needs, and found one quickly. When we went to pick it up, everything was ready and waiting for us. Mike kept an eye out for a car that would suit our needs, and found one quickly. When we went to pick it up, everything was ready and waiting for us. Happy with the car, happy with the service, happy with the experience. More

Vehicle purchase A little bit too much haggling but other wise a very good experience. Travis D was our finance guy and was very considerate of our situation (poor cre A little bit too much haggling but other wise a very good experience. Travis D was our finance guy and was very considerate of our situation (poor credit and etc). Brad Bartlett is the sales guy you want. More