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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,352 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,352 reviews

May 25, 2019

Exceptional salesman We shopped online for a Ford Edge, contacted the dealership by E-mail and then met with salesman John Lange. The entire experience was smooth and wit More

by Nissas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionist at the dealership (unknown), but provided great customer service., Matt Wilde, John Lange
May 25, 2019 -

Joe Machens Capital City Ford responded

Thank you for the great review and kind words for John Lange. We really appreciate your business! Safe Travels in your new Ford Edge! Let us know if you have any questions.

May 25, 2019

Buying my first car. I was nervous buying my first car and Mike Rogers was a big help. Walked me through the whole process making it as easy as it could be. I couldn’t be More

by Zekeholliday2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2019 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your first car, Zeke! Yes, it can be nerve racking. We are very pleased to hear that Mike Rogers was there to help you through the whole process and you are pleased with everything. Let us know if you have any questions! Hope to see you again.

May 23, 2019

Courteous, helpful, and were very helpful. The dealership was very nice and considerate of what we were looking for. Joe, our salesman was really helpful and helped us find the kind of auto tha More

by Marthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Kellerman
May 23, 2019 -

Joe Machens Capital City Ford responded

Thank you so much for your 5 star rating, and kind words about working with Joe Herx. Please do not hesitate to reach out to us in the future. Safe Travels in your new car!

May 22, 2019

Amazing Experience Mike Rogers helped me find the perfect car that fits all my needs! All staff members were friendly, and so much help all around...thank you Capital Ci More

by HanDon20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
May 22, 2019 -

Joe Machens Capital City Ford responded

It is great to hear you enjoyed working with Mike Rogers and our team and we appreciate your feedback. Thank you for choosing our dealership! We are here if you have any questions or need anything.

May 21, 2019

It was ok. Made me feel uncomfortable at signing. But they i Because there was good communication, then things and numbers got thrown back and forth. Which I didn't see one. At signing I was uncomfortable, but t More

by Fenton,TJ95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Osborne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Herschel White, Jordan Fields, Mackenzie Short
May 21, 2019 -

Joe Machens Capital City Ford responded

Thank you for the great review. We are glad to hear everything worked out for you. I am going to pass your review on to our General Manager for his review of your comments. Thank you again. We do appreciate your business.

May 21, 2019

buying used vehicle Jared was easy to talk to and work with. Craig made evrything go smooth on the finance side. Found the car online at Colymbia location and was brought More

by tlcranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Bradley Kellerman, Jerad Miller
May 22, 2019 -

Joe Machens Capital City Ford responded

It is great to hear you enjoyed working with Jared , Craig and the rest of our team and we appreciate your feedback. Thank you for choosing our dealership!

May 23, 2019 -

tlcranch responded

I too had issues with the sale changing and since I signed - it continues to not disappoint with more money being spent by myself and less that the dealership has to do. Probally will not be a repeat customer like Craig hoped I would be.

May 21, 2019

Awesome car buying experience! Thank you Joe Machens Ford and Jerad Miller for making our recent car buying experience a great one! Jerad, we greatly appreciate your attention More

by Stacy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerad Miller, Jacob Thomas
May 22, 2019 -

Joe Machens Capital City Ford responded

Hi Stacey. Thank you so much for the awesome review for Jerad and our dealership! We are delighted that we were able to exceed your expectations. Contact us anytime at Joe Machens Capital City Ford if you ever have questions or concerns.Safe Travels in your new Ford Explorer!

May 20, 2019

Good experience Everyone was very nice and they worked hard to get me into a car.. very nice company .. very nice group of workers.. And very clean place More

by SHERA2_67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Relford, Derek Bertles
May 21, 2019 -

Joe Machens Capital City Ford responded

Hi, It is great to hear you enjoyed working with our team and we appreciate your feedback. Thank you for choosing our dealership! Safe Travels in your new car!

May 20, 2019

Wonderful experience ! Was a pleasure to deal with the people at the Machens dealership ! My salesman Randy Wells went above and beyond helpful , Matt Wilde, Leah Brandt , More

by Edz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Brandt, Matt Wilde, Randy Wells
May 21, 2019 -

Joe Machens Capital City Ford responded

What a great review for our team - Randy, Matt, Leah and Tom (our GM)! Our goal is to make sure every customer walks out of our dealership happy. It's the little things like making sure your car was detailed to show you how much we appreciate your business. Thanks again!

May 20, 2019

14 Malibu Ben was great salesman super fun and down to earth not pushy at all :) Matt was quick and efficient so we didnt have to sit at the dealership all day! More

by Kassity07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Ben McGrail, Billy Underwood
May 21, 2019 -

Joe Machens Capital City Ford responded

It is great to hear you enjoyed working with Ben and Matt and we appreciate your feedback. We try to make the car buying process as efficient as possible, so it's great to hear you were happy with it. Thank you for choosing our dealership!

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