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Joe Machens Capital City Ford
Jefferson City, MO
7,355 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,355 reviews
July 02, 2019
Awesome customer service We had Great customer service. Quick turnaround time for repairs, even when parts were ordered. I would definitely recommend and I will be taking my We had Great customer service. Quick turnaround time for repairs, even when parts were ordered. I would definitely recommend and I will be taking my car there again. More
by Ldc34c
Verified CustomerEmployees Worked With
Steve Joplin
July 02, 2019
Battery service Woke up Saturday morning with a million things to do. Car was dead. Called AAA, and had a serviceman there 20 minutes later. Pulled into dealership Woke up Saturday morning with a million things to do. Car was dead. Called AAA, and had a serviceman there 20 minutes later. Pulled into dealership and told them i needed a new battery. Less than an hour later, I was back on my way to getting my list of tasks completed. More
by HOLLYCOOKS
Employees Worked With
Jesse -don’t know last name, Angie Hulsey
July 02, 2019
Service Review Oil change was fast and customer service was great. Jess Stegman was very helpful also- so glad you are connecting customer portal so I can now do my Oil change was fast and customer service was great. Jess Stegman was very helpful also- so glad you are connecting customer portal so I can now do my oil changes in Columbia! More
by anadler3
Employees Worked With
Jess Rae Stegman, Dustin Prenger
July 02, 2019
Awesome Mackenzie was awesome very satisfied will recommend her to family and friends to purchase a new or used vehicle everything was a awesome everything wa Mackenzie was awesome very satisfied will recommend her to family and friends to purchase a new or used vehicle everything was a awesome everything was done More
by jimhunt1974
July 01, 2019
Pleased custumer I purchased a car this morning and was very pleased with the outcome. Jared Miller was very professional and helpful in working with me to achieve my I purchased a car this morning and was very pleased with the outcome. Jared Miller was very professional and helpful in working with me to achieve my goal. If you're looking for a nice car and professional service, l recommend Jared Miller @ Joe Machens Capitol City. More
by John
Employees Worked With
Jerad Miller
July 01, 2019
Great experience I bought a vehicle today and everyone I worked with made it easy and painless. Thanks Jared, Tom, Scott, Billy and Matt! You guys made ithe process I bought a vehicle today and everyone I worked with made it easy and painless. Thanks Jared, Tom, Scott, Billy and Matt! You guys made ithe process quick and easy. More
by Deb
Employees Worked With
Other Employees :
Matt Wilde, Scott Jackson, Jerad Miller, Billy Underwood
June 29, 2019
Bad information from date of purchase. Engine light come on It keeps erasing my negative comment. Engine light came on after 1,000 miles, scared Poor information from beginning. So I feel I'm wasting my tim It keeps erasing my negative comment. Engine light came on after 1,000 miles, scared Poor information from beginning. So I feel I'm wasting my time, you don't want to hear about bad service. . More
by jrapps04
Employees Worked With
No one other than the mgr. gave me name, my salesperson walked thru 3 times and didn't say anythiing amd at the end the wouldn't even open the bay door, they made me back out which is difficult being a criple., Brian Lorts, Angie Hulsey
June 29, 2019
Good First Time Experience Had a good experience with Randy Wells. I would have no problem recommending him to my friends. He is courteous, friendly and knowledgeable. He alw Had a good experience with Randy Wells. I would have no problem recommending him to my friends. He is courteous, friendly and knowledgeable. He always answered my many questions in a timely manner, either by email or text message. More
by Brian
Employees Worked With
Matt Wilde, Randy Wells
June 29, 2019
Overall excellent employees Everything went much smoother, quicker, and more well communicated than any dealerships I delt with in the past. I was very relieved to have someone w Everything went much smoother, quicker, and more well communicated than any dealerships I delt with in the past. I was very relieved to have someone willing to help so much (without acting annoyed by my questions etc.)! 😁😃 More
by bubblyblonde808
Employees Worked With
Jerad Miller, Billy Underwood
June 29, 2019
Amazing! They really worked with me to get the price I needed. Friendly people and very efficient service. Couldn't have chosen a better place to buy my first They really worked with me to get the price I needed. Friendly people and very efficient service. Couldn't have chosen a better place to buy my first car. More
by Coso1234
Employees Worked With
Matt Wilde, Jerad Miller
