Joe Machens Capital City Ford

Not Happy We had a oil change credit which our daughter was told she could NOT use because we had not filled out something on line that had changed We had no We had a oil change credit which our daughter was told she could NOT use because we had not filled out something on line that had changed We had no idea plus we bought the car new at the dealership. Was very disappointed in how the service lady handled this!!! More

Easy buying experience! Great dealership with great employees! Everyone is very helpful and work hard to get you in the vehicle you want! I won’t buy a car anywhere else! Great dealership with great employees! Everyone is very helpful and work hard to get you in the vehicle you want! I won’t buy a car anywhere else! More

Great Mike was very friendly and easy to work with. Mike was quick to find what I was looking for in a vehicle. It was a great experience. Mike was very friendly and easy to work with. Mike was quick to find what I was looking for in a vehicle. It was a great experience. More

Exceptional Service Our family always receives exceptional service from Machens Ford in Jefferson City. From the service, parts, sales and even the cashiers, they treat u Our family always receives exceptional service from Machens Ford in Jefferson City. From the service, parts, sales and even the cashiers, they treat us as if we were family or a neighbor. We would recommend this dealer ship for anyone in purchasing a new or used car. More

Happy customer One word fast service great company friendly staff clean cars also clean car lot I would recommend highly to my family and friends my truck was clean One word fast service great company friendly staff clean cars also clean car lot I would recommend highly to my family and friends my truck was clean and service More

Awesome customer service and deals This car is my first car from the dealership, but didn't know it would have been such an unexpected smooth process and deal. They are very welcoming a This car is my first car from the dealership, but didn't know it would have been such an unexpected smooth process and deal. They are very welcoming and gives you what would be comfortable and convenient considering your financial standing More

Drained transmission not oil Came in with my daughter’s car for a simple oil change. This was after this dealership asked why I was no longer using their services. The reason I st Came in with my daughter’s car for a simple oil change. This was after this dealership asked why I was no longer using their services. The reason I stopped going there was because they charged me $700 to replace my power steering pump when they quoted me $300. But, since they were reaching out to me, I thought would give them a try after 2 years. Well, I’m letting everyone know that I made a big mistake. This time, they drained the transmission and not the oil, which caused the vehicle’s dash light alarms to light up. Of course they didn’t figure this out immediately and said I should just drive it to my appointment which caused tremendous vibration - I only got about 20 yds before I turned around. They had no idea what was causing this until I suggested that maybe they drained the wrong fluid. They did do a complete flush of the transmission and gave me a coupon for a free oil change, but now I’m afraid to go back for any other service, since they screwed up 2 times in a row. I called the service manager, but of course I had to leave a message and he never called me back. The service advisor did everything she could and assured me that the transmission was not harmed, but this is the second time in a row that they screwed something up for me. More

Great experience We had a very good experience with the people who helped us very nice.We came in to trade a Ford truck we were having an issue with, and they made su We had a very good experience with the people who helped us very nice.We came in to trade a Ford truck we were having an issue with, and they made sure that we were satisfied with our trade in thank you all. More

Buying a Buick. Jared helped us with looking for a vehicle that would fit our growing family. He also worked with us to get the payment we could afford. Jared helped us with looking for a vehicle that would fit our growing family. He also worked with us to get the payment we could afford. More

Very pleasant Darnell was very helpful and did everything he could to get me into a newer vehicle. Will come back for sure if need another car Darnell was very helpful and did everything he could to get me into a newer vehicle. Will come back for sure if need another car More