Joe Machens Capital City Ford

Harlee Kempker I went in to see what was available at this dealership with full intention of check out other Ford dealerships. While I did check out other dealership I went in to see what was available at this dealership with full intention of check out other Ford dealerships. While I did check out other dealership online, my salesperson, Harlee Kempker, really impressed me. She didn't push, she was still pretty new to auto sales and wasn't afraid to admit she didn't know something- and she would find out, which she did. I had a choice of dealerships for the SUV I decided I wanted. I didn't buy the one I bought because it was the best deal... I bought it because Harlee did such a great job selling it to me! More

Great Experience 2013 Ford F150 Platinum Douglas, Travis, and Cory made the buying experience effortless. I had found a truck online and just stopped in to take a look at it with my family. T Douglas, Travis, and Cory made the buying experience effortless. I had found a truck online and just stopped in to take a look at it with my family. There no pressure sales environment and willingness to work with you to get the deal done was amazing. The family friendly environment and customer service Douglas,Travis, and Cory provided was second to none and i would highly recommend them to anyone looking for a vehicle. More

Review owner file before calling/sending text. Service writer needs to review the owner file before sending cost information. We have an extended warranty and although I told him about this when I Service writer needs to review the owner file before sending cost information. We have an extended warranty and although I told him about this when I made the appmt he said he didn’t know about it. More

Absolutely amazing!! The staff at Joe Machens went above and beyond to make sure that I was put in a vehicle. They were very nice and professional. Thank you to those that The staff at Joe Machens went above and beyond to make sure that I was put in a vehicle. They were very nice and professional. Thank you to those that helped our process in purchasing a new car a smooth one. More

Excellent customer service! My experience at Machen’s with salesperson Jerad exceeded my expectations. The selection of quality vehicles was excellent and working through the buy My experience at Machen’s with salesperson Jerad exceeded my expectations. The selection of quality vehicles was excellent and working through the buying process was very efficient. Thanks! More

Sales man to signing papers....amazing people! This was my very first car purchase and I couldn’t have asked for better people to help me find the perfect car! Darnell not only took the time to hel This was my very first car purchase and I couldn’t have asked for better people to help me find the perfect car! Darnell not only took the time to help me find the perfect car but to also sat and showed me each and every gadget! Each person I talked to were so nice and helpful for the begging of this new journey! More

5 STAR RATING Jerad set me up with an awesome car for the price i wanted. the finance department worked with me on the terms, walked out of there with a heck of dea Jerad set me up with an awesome car for the price i wanted. the finance department worked with me on the terms, walked out of there with a heck of deal. These guys are the way to go! More

Highly recommend Bo Heavin! Everyone at Joe Machens Ford was courteous, professional & knowledgeable. Special thanks to our salesman Bo Heavin who made our business at Joe Machen Everyone at Joe Machens Ford was courteous, professional & knowledgeable. Special thanks to our salesman Bo Heavin who made our business at Joe Machens Ford extra fantastic. Thanks Bo for a terrific buying experience. I would highly recommend doing business with him! More

Great experience Want to take a moment to say that I had a great car buying experience at Joe machens pre owned. Everyone was courteous and professional. Great selecti Want to take a moment to say that I had a great car buying experience at Joe machens pre owned. Everyone was courteous and professional. Great selection of certified pre-owned to choose from and very motivated to move cars. Big thanks to Bo Hevain! For his ability to point out the features and operation of the vehicle. I really appreciate your work. If you want a new ride I hope you give them a call! More

2019 F-150 The salesperson and sales manager went above and beyond to find and obtain a vehicle close to what I was seeking, then make a deal. The person who wa The salesperson and sales manager went above and beyond to find and obtain a vehicle close to what I was seeking, then make a deal. The person who was tasked with detailing the vehicle noted discrepancies that both the salesperson and I had missed and, along with the salesperson, did what had to be done to correct them. The salesperson took the time after the sale to make sure I understood the vehicle's features. More