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Joe Machens Capital City Ford
Jefferson City, MO
7,356 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,356 reviews
October 03, 2019
Friendly Angie and Dustin were excellent to work with. Very professional and friendly. The courtesy van driver was also very friendly and I felt completely c Angie and Dustin were excellent to work with. Very professional and friendly. The courtesy van driver was also very friendly and I felt completely comfortable riding with him. More
by brian.miller91
Verified CustomerEmployees Worked With
Angie Hulsey, Dustin Prenger
October 03, 2019
Service Angie explained what services were recommend and was friendly, professional and very pleasant to work with. She responded to my texts promptly and my Angie explained what services were recommend and was friendly, professional and very pleasant to work with. She responded to my texts promptly and my vehicle was ready as promised. The courtesy can driver was friendly and I felt safe with him because he obeyed the traffic laws. The cashier who checked me iout very friendly. The service card tag and paper floor mat were removed before my car was returned to me. More
by JNCBUCKNER
Employees Worked With
Justin Vanderpool , Angie Hulsey
October 03, 2019
Amazing service! Shawn Wagner was amazing and helped me find the perfect car for me and my family. He was extremely patient with me when I did not have everything I ne Shawn Wagner was amazing and helped me find the perfect car for me and my family. He was extremely patient with me when I did not have everything I needed. The whole staff was pleasant and continually checked to see if I needed anything. More
by Csapp88
Employees Worked With
Travis Dometrorch, Shawn Wagner, Derek Bertles
October 03, 2019
Poor customer service by Jesse and Lady you pay the bill to Poor communications from Jesse regarding both of the alignment machines during my service visit, I had a 8:45 apt for a oil chance and toe kit recall. Poor communications from Jesse regarding both of the alignment machines during my service visit, I had a 8:45 apt for a oil chance and toe kit recall. Ask him if it could be ready by noon, he thought it could. I called the number he had texed me at 11:50 to check status, he did not answer so I left a message asking him to call me. I was dropped off at the dealership at 12:45 and ask for him, I was told he was at lunch by a much more customer focused service guy who informed me both alienment machines were down earlier and they were backed up and it would still over an hour before my vehicle would be ready. I waited in your service wait area still expecting some kind of communication from Jesse, finally had to track him down to check on my service completion status, he didn't seem at all concerned that he hadn't returned my call or looked for me in the waiting area. Someone needs to explain to him that you are in a competitive business and we as consumers have other options and do a better job of keeping the customer updated when a unexpected delay happens. More
by nafinn40
Employees Worked With
Jesse and,lady who you pay your bill to after service is completed
October 03, 2019
Awesome sales people Mackenzie was great to work with. Quick to respond to text messages and even came in on her day off! The truck was exactly as expected! Thanks! Mackenzie was great to work with. Quick to respond to text messages and even came in on her day off! The truck was exactly as expected! Thanks! More
by Wolverineblaine
Employees Worked With
Mackenzie Short
October 03, 2019
Great Service I dropped my F 150 off for an oil change without an appointment. Entire experience was smooth and painless. I took less than 5 minutes to drop it off I dropped my F 150 off for an oil change without an appointment. Entire experience was smooth and painless. I took less than 5 minutes to drop it off and less than 5 minutes to pick it up. More
by rwebb2
October 02, 2019
Unexpectedly Pleasant! We stopped at Joe Machens with zero intention of buying a car - we were just simply stopping by to research options for when we were ready (folks, I d We stopped at Joe Machens with zero intention of buying a car - we were just simply stopping by to research options for when we were ready (folks, I didn't eve have my purse!). Bo greeted us, and we hit it off from the start! We gave him a pretty extensive list of what we wanted from a vehicle and then we hit him with our budget. (basically we were looking for a prime rib meal on a hamburger budget) Instead of laughing us off - he patiently walked us through all the options he had for us! I was amazed at how many vehicles on the lot we had to chose from! From the beginning to end, Bo made this a very enjoyable experience! No pressure, very casual, very transparent, very attentive. We have walked out of several dealerships in the past couple of months because we felt like no one was listening. Not only did Bo listen, he jotted notes on what we were saying! With a teenager in the house, we know will be calling Bo to help find a vehicle for him soon! Thanks Bo! More
by JustJenn
Employees Worked With
October 02, 2019
Great Team my Family has been buying cars from Joe Herx for over 60 years Great Guy to work with i highly recomment Joe Macheans to anyone my Family has been buying cars from Joe Herx for over 60 years Great Guy to work with i highly recomment Joe Macheans to anyone More
by armysgtbilll
Employees Worked With
October 02, 2019
great Service Angie Hulsey is so nice and polite and very friendley to all her customers she is a nice person to work she goes all the way to help you keep up the g Angie Hulsey is so nice and polite and very friendley to all her customers she is a nice person to work she goes all the way to help you keep up the good work Angie More
by armysgtbilll
Employees Worked With
Angie Hulsey
October 02, 2019
Great service Went out of the way to find sync problem. Called to keep in touch to let me know when my cat was ready. Angie was extremely nice and professional Went out of the way to find sync problem. Called to keep in touch to let me know when my cat was ready. Angie was extremely nice and professional More
by Reknab
Employees Worked With
Angie Hulsey
