Joe Machens Capital City Ford

Very friendly and nice Walked in with old GMC looking for a trade in. The people there are very nice and friendly. They let me drive around a few cars while making a decisio Walked in with old GMC looking for a trade in. The people there are very nice and friendly. They let me drive around a few cars while making a decision, and I got to drive off the lot with a new car the same day More

Oil & Tire Change Everybody in the office is friendly. If there’s and issue, they will explain it before ordering parts or fixing it. While I was waiting on my car, I s Everybody in the office is friendly. If there’s and issue, they will explain it before ordering parts or fixing it. While I was waiting on my car, I saw a couple of the ladies going out of their way to help an elder gentleman More

Kept it local I found a truck out of state and Cody worked to find one and even trade to another dealership to get it here. Great guy. I found a truck out of state and Cody worked to find one and even trade to another dealership to get it here. Great guy. More

Ford Titanium Fusion purchase Roberto our salesmen was very professional and made closing our purchase of a new Fusion a simple process. I would definitely recommend calling Robert Roberto our salesmen was very professional and made closing our purchase of a new Fusion a simple process. I would definitely recommend calling Roberto when you need a new vehicle. More

Great experience with professional staff When we arrived at Capital City Ford we were quickly greeted by Roberto, who we later found out was on his way out to lunch when he saw us pull in and When we arrived at Capital City Ford we were quickly greeted by Roberto, who we later found out was on his way out to lunch when he saw us pull in and he decided to come help us anyway. He was very helpful as we test drove the truck we were interested in. We were introduced to Travis as we discussed options that fit our wants and needs, and it was clear they were going out of the way to put us in a vehicle that worked for us. They took the time to walk us through this process, as this was only our second-ever vehicle purchase. The "finance guy," Correy, also walked us through the paperwork and made sure we understood what our options were. We appreciate their time, kindness, and understanding. Roberto ended up missing lunch both days that we worked with him, and never once complained! Everyone we encountered was very personable. We would definitely recommend working with this dealership! More

Great buying experience . They made it super easy to look and buy our truck. Bo Heavin was a pleasure to work with and showed us exactly what we were looking for. We have bou . They made it super easy to look and buy our truck. Bo Heavin was a pleasure to work with and showed us exactly what we were looking for. We have bought here before and we will continue to buy from Joe Machens Capital City. More

Exciting stuff! My visit was great and so excited about my new car! I was treated right and my payment is comfortable and great interest rate! They met me halfway to My visit was great and so excited about my new car! I was treated right and my payment is comfortable and great interest rate! They met me halfway to swap vehicles and I'll definitely be back for business again! Niki More

Service and Sales Went in for standard oil change and tire rotation. Angie checked in my vehicle and gave me a wait time of over an hour Just to get my vehicle in (rid Went in for standard oil change and tire rotation. Angie checked in my vehicle and gave me a wait time of over an hour Just to get my vehicle in (ridiculous for oil changes). Turns out the tire gauge the guy was using didn’t work properly, but either didn’t notice or just didn’t care, but allowed me to leave with tires 6 psi under what my tires needed. Had to come back 5days later when tire sensors wouldn’t go off. Anyway, I decided to check out the new Edges while I waited, worked with Doug. It’s not the fact that I need a new vehicle. I could drive mine for many more years. I’m just wanting one, so I can be patient in waiting for them to come up with the price I’m wanting. My car’s paid for. I’m not the one struggling to get cars off the lot. Anyway, needless to say, we couldn’t agree on a price and they refused to come down on price and nor go up on my Edge trade-in. I’m pursuing other dealerships in St. Louis and Kansas City. They could of had a deal, but lost it over a few grand. They just had to come a few more on a car that’s been there since Dec of 18. By the way Doug had great personality and friendly to work with. That manager guy seemed like he had something up his ***. No since of human kindness in that guy whatsoever. Not sure how someone with that type of personality got into a position that needs a customer friendly appearance. If he was my salesman, I’d walk out that door immediately. More

Great experience Very quick and smooth process with no pressure from anyone involved. Great price on my new to me Jeep Grand Cherokee. Bradley Kellerman was great! Very quick and smooth process with no pressure from anyone involved. Great price on my new to me Jeep Grand Cherokee. Bradley Kellerman was great! More

Steve Miller Jerad at Joe Machens is great! He answered all of my questions, went above and beyond what was asked of him! I will definitely be back! If anyone is i Jerad at Joe Machens is great! He answered all of my questions, went above and beyond what was asked of him! I will definitely be back! If anyone is interested in a vehicle at Joe Machens I highly recommend Jerad Miller! More