Joe Machens Capital City Ford

Oct 29 Service Visit I was pleased with my visit. Only surprise was I thought balancing came free with tires purchased there. Not true. Rotation only service that came wi I was pleased with my visit. Only surprise was I thought balancing came free with tires purchased there. Not true. Rotation only service that came with tire purchase. More

Professional, courteous, honest After searching for another car....25 years later I finally bought one! The staff in every area were polite, professional, honest and helpful. Even After searching for another car....25 years later I finally bought one! The staff in every area were polite, professional, honest and helpful. Even before my purchase at times when I just popped in to see what they had, they were still nothing but smiles, carried a positive attitude and talked to me. Thank you! More

The perfect place to buy!! Very friendly & helpfulness of staff made the process less stressful when buying my truck! I will recommend my sales person to others for their future Very friendly & helpfulness of staff made the process less stressful when buying my truck! I will recommend my sales person to others for their future needs. Thank You!! More

Best customer service If you want to have to have a great service and feel comfortable come see Travis Shawn and Matt here at Jefferson City capital Ford the paper work is If you want to have to have a great service and feel comfortable come see Travis Shawn and Matt here at Jefferson City capital Ford the paper work is harmless the whole experience in it self was smooth as possible I would recommend anyone to come here and let them get you into a new or pre owned car More

Best car buying experience ever Jarod was very knowledgeable about all the vehicles we looked at, never felt rushed or any sales pressure of any kind. He provided excellent advice h Jarod was very knowledgeable about all the vehicles we looked at, never felt rushed or any sales pressure of any kind. He provided excellent advice helping us sort through all the options, which allowed us make informed decisions The entire Machens staff was courteous and very accommodating. It was a pleasure going there and buying a car Dale & Michele More

Friendly but very pushy Good environment friendly people very pushy. I didn't get to look at things it was a this is what you approved for I was given only 1 option Good environment friendly people very pushy. I didn't get to look at things it was a this is what you approved for I was given only 1 option More

Frustrating Was quoted a price by sales manager. 5 days later they did not stick to agreement. Car was not ready when we arrived. Waited much longer than we shou Was quoted a price by sales manager. 5 days later they did not stick to agreement. Car was not ready when we arrived. Waited much longer than we should have for a cash purchase. Spots on seat were not cleaned. More

Worked hard to get us the car and the deal we wanted We came looking for a Fiesta ST to test drive at the beginning of our car shopping. Though our salesman, Sam Hayden, was new, he worked hard to locat We came looking for a Fiesta ST to test drive at the beginning of our car shopping. Though our salesman, Sam Hayden, was new, he worked hard to locate the car we wanted to see (it was being test driven by someone else when we arrived) and then when that customer had decided to purchase it, he got permission from her to let us take a quick drive. With that car gone, we had to find another somewhere else, and when we did, our salesman and the sales manager, Brian Lorts, worked hard to get that car in and also match the deal the other dealer was advertising, without the gimmicks like requiring financing and requiring a certain type of trade-in to get the deal. Once the car was in and we went to purchase it, everything went smoothly. Even the part where we had to decline the obligatory pitch for extended service contracts, paint protection (I guess that's the new "undercoating"), and so on. A great purchase experience, and one that rewarded my faith in the dealership from which I purchased my first car, a Fiesta S, 41 years ago. More

Routine maintenance I had 60 thousand mile service performed. Steven Paul made the check in process easy and efficient. I was kept informed by text on the progress of my I had 60 thousand mile service performed. Steven Paul made the check in process easy and efficient. I was kept informed by text on the progress of my service appointment and it was finished in a timely manner. More

Went in to look for a SUV and Cody Byers gave me exactly what I wanted and for the price that I wanted. Great service and amazing prices! what I wanted and for the price that I wanted. Great service and amazing prices! More