Joe Machens Capital City Ford

Friendly and prompt Everyone who works here that I came in contact with was very nice and helpful. The service was pretty fast even though they were very busy. Everyone who works here that I came in contact with was very nice and helpful. The service was pretty fast even though they were very busy. More

Truck services My last review was not meant for Brent Simmons that was posted an hour ago. It was for services and this survey NEEDS to reflect that.i did not work w My last review was not meant for Brent Simmons that was posted an hour ago. It was for services and this survey NEEDS to reflect that.i did not work with Brent on Monday November 4, 2019 but services. Please adjust your review to reflect that. More

2019 Ford Escape The sales manager, Brian, was so helpful and worked very hard to make sure I was able to walk out of the dealership with the car I wanted and the term The sales manager, Brian, was so helpful and worked very hard to make sure I was able to walk out of the dealership with the car I wanted and the terms I needed. Thank you so much to the salesman Arkheem and Brian. I love my new Escape. More

Service for 2016 Escape Scheduling was easy thru Ford Pass. Did have to wait a bit longer than expected for completion but no big deal, I'm retired so did not affect my sched Scheduling was easy thru Ford Pass. Did have to wait a bit longer than expected for completion but no big deal, I'm retired so did not affect my schedule. More

our experience was great! the people we dealt with were awesome and all of our questions were answered. Thank you for your help and allowing us to have a positive experience! the people we dealt with were awesome and all of our questions were answered. Thank you for your help and allowing us to have a positive experience! More

I've been a Ford Girl for Years! I love Ford vehicles and have finally bought a SUV of my dreams. Your staff was very helpful in explaining the features on my new SUV. It is the pe I love Ford vehicles and have finally bought a SUV of my dreams. Your staff was very helpful in explaining the features on my new SUV. It is the perfect size for me! More

Tire change. Very friendly staff. Some staff members become like family. Can always depend on help and knowledge. So happy I bought my car there. I recommend Joe M Very friendly staff. Some staff members become like family. Can always depend on help and knowledge. So happy I bought my car there. I recommend Joe Machens. More

Not up to previous standards I set up an appointment to drop off my vehicle at 0715. Got an estimate at 830 to fix heater. I had my own back up transportation. Texted at 3pm to se I set up an appointment to drop off my vehicle at 0715. Got an estimate at 830 to fix heater. I had my own back up transportation. Texted at 3pm to see if it was ready. They said they were finishing paperwork. I arrived 2 hours later and checked with desk. She stated they needed to do paperwork. 30 min later got a bill for >100 more than estimate. When asked randy said he couldnt figure it out on the computer so he just printed it. Got that squared away and drove off to find my heater not working at 515pm. They did fix it but ny visit is the opposite of past experiences and will have to weigh my options next time. Steve joplin did do a go job at working on it after i returned. More

Purchase of a Brand New Truck Great customer service as always. I've purchased several vehicles from Douglas Keeler and it's always been a great experience. Everyone at the dealers Great customer service as always. I've purchased several vehicles from Douglas Keeler and it's always been a great experience. Everyone at the dealership is welcoming, professional and always helpful. Doug, Brian and Kevin were patient and worked hard on several different trucks to get to the numbers I needed to be at to make my new truck purchase a reality. I can't thank you enough for getting me in my new F150! More

Fast and easy Was lil nervous getting truck so far from the Carolinas but pleasantly surprised how easy it tuutmed out to be - everyone we dealt with was informativ Was lil nervous getting truck so far from the Carolinas but pleasantly surprised how easy it tuutmed out to be - everyone we dealt with was informative and helpful in getting us to a price that made sense. More