Joe Machens Capital City Ford

Very friendly and professional. Excellent service with great communication and friendly atmosphere. I appreciated the honest and accurate explanation of the service coupled with the Excellent service with great communication and friendly atmosphere. I appreciated the honest and accurate explanation of the service coupled with the availability of the waiting area and shuttle service makes this visit very pleasant. Thank You. More

Just okay I had an issue with my car battery, that a month earlier had been checked. I had gotten the works done and they claimed my battery tested green or oka I had an issue with my car battery, that a month earlier had been checked. I had gotten the works done and they claimed my battery tested green or okay. About a month later the battery completely died leaving me a very heavy paper weight. I managed to charge the battery enough to get the car to start and get it to the dealer. Due to the battery being dead, my car windows would not work (auto up would not work). I told them of the problems and was told they were fixed. The battery issue is fine once replaced but my windows don't work right still. On top of that, they found it nessicary to remove the works sticker that showed the green status of my battery. Now I do not know what mileage to take my car for an oil change. To top everything off part of the battery cover is in my passenger floor board. Frustrated that I now have to waste more of my time getting things fixed that were supposed to already be fixed. More

Honest and truthful Purchasing a vehicle out of state can be a bit stressful, but Bo made the transaction go flawlessly! He is a true professional and really knows his cr Purchasing a vehicle out of state can be a bit stressful, but Bo made the transaction go flawlessly! He is a true professional and really knows his craft as I had many many questions and Bo always went the extra mile to ease my mind on all my concerns and they were many.. Thank you, Bo! You have the patience of a saint. More

Rookie Mistakes The last two times I’ve visited, they have not put a protective plastic sheet on the floor and I have ended up with a greasy footprint on my carpeted The last two times I’ve visited, they have not put a protective plastic sheet on the floor and I have ended up with a greasy footprint on my carpeted dead pedal. This is very aggravating. Also, I had my battery replaced on my last visit and when I got home, I took a look at it and found the battery cover had not been properly reinstalled. More

Thank You Bradley and Derek were knowledgeable and helpful. They made our purchase experience good and efficient. We are already enjoying our new Ranger. Thank Bradley and Derek were knowledgeable and helpful. They made our purchase experience good and efficient. We are already enjoying our new Ranger. Thanks again for everything. More

Recall Might explain what signature is needed on the form and what it is. Otherwise everything else was good and service completed in a timely manner. Might explain what signature is needed on the form and what it is. Otherwise everything else was good and service completed in a timely manner. More

Effortless and fun The dealer was extremely helpful in getting into a beautiful and affordable vehicle that fit our familys needs. He treated us like family and if he wa The dealer was extremely helpful in getting into a beautiful and affordable vehicle that fit our familys needs. He treated us like family and if he wasnt satisfied with the vehicle we started looking at he spoke up and explained why he refused to sell it to us. In the end we got a great deal and beautiful new jeep. More

Misinformation I was given an estimate of apps $3000 for a number of needed repairs. I was told by a member of management that everything was covered under the exten I was given an estimate of apps $3000 for a number of needed repairs. I was told by a member of management that everything was covered under the extended warranty- even the battery- with a $100 deductible for everything. I questioned the battery coverage a couple of times during the conversation and was repeatedly reassured that the battery was included under the warranty. I gave the go ahead to have it replaced. When all the repairs were finished and I came pick up my truck, my bill was $277 instead of $100. I was informed that it didn’t matter what I was told, the battery wasn’t covered. Had it not been for the misinformation, I would have replaced both batteries myself. Small detail: I called the service writer to check on the status of my truck and left a message to call. The person was out that afternoon but had not changed their message nor forwarded their line. After a couple of calls and 45 minutes later I found out that that person was out. That is when I was told the battery was covered by someone in service management. More

Great experience Mike is a very good salesman who is very responsive to your questions and will go out and get what you need if they don’t have it on the lot. Mike is a very good salesman who is very responsive to your questions and will go out and get what you need if they don’t have it on the lot. More

Extremely satisfied, again! Have been buying a new Ford F-150 Super Crew every other year since 2004 from Mike Rogers and will be back for sure. Never disappointed in any way wit Have been buying a new Ford F-150 Super Crew every other year since 2004 from Mike Rogers and will be back for sure. Never disappointed in any way with Mike or anyone at the Dealership. Would not consider even looking elsewhere! More