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Joe Machens Capital City Ford
Jefferson City, MO
7,361 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,361 reviews
December 18, 2019
Courteous, timely service . Great experience! Will be sure to come again. Thanks for your prompt attention to our needs. Keep up the good work and Merry Christmas! . Great experience! Will be sure to come again. Thanks for your prompt attention to our needs. Keep up the good work and Merry Christmas! More
by joseph.roling
Verified CustomerEmployees Worked With
Angie Hulsey
December 18, 2019
Always Trying to Nickel and Dime You I have always had the worst experience with Joe Machens Ford service center. The only reason I go to them is to get my required maintenance. Other th I have always had the worst experience with Joe Machens Ford service center. The only reason I go to them is to get my required maintenance. Other than that I avoid them like the plague. I have seen a truck straight from their service center loose the wheels right off of it and go rolling down the road. This happened right after the owner was inquiring about the security of the wheels. They are sub par at best. More
by Customer
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
December 17, 2019
RECALL SERVICE The service department took care of all the issues, quickly and efficiently. As far as I know the services will take care of the issues. The service department took care of all the issues, quickly and efficiently. As far as I know the services will take care of the issues. More
by gailjones42
December 16, 2019
Great staff, communication, and work. My car had a recall that needed fixed but the same model was being repaired everywhere. The communication of the back order on parts and how long it m My car had a recall that needed fixed but the same model was being repaired everywhere. The communication of the back order on parts and how long it might be was great. I was contacted as soon as it was in and the work was complete shortly thereafter. More
by preachercjw
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
December 16, 2019
Tire Repair Got a nail in my truck tire on a Saturday with snow on the way. They were able to get me right in and completed repair with no Issues. Always very Got a nail in my truck tire on a Saturday with snow on the way. They were able to get me right in and completed repair with no Issues. Always very fast and friendly. More
by DJD922
Employees Worked With
Steve Joplin
December 16, 2019
Service was performed on my MKX which required oil change and tire rotation. Was informed by service that my battery was not up to correct amp so it was repla was performed on my MKX which required oil change and tire rotation. Was informed by service that my battery was not up to correct amp so it was replaced under warranty. In and out in a reasonable time. More
by mpemberton16
Employees Worked With
Steve Joplin
December 15, 2019
Great service and communication No was great! Very easy to work with and kept me inform the whole way through! This dealership was able to take care of everything even though I was No was great! Very easy to work with and kept me inform the whole way through! This dealership was able to take care of everything even though I was out of state. This made the buying experience perfect! Derrick made the paper work a breeze! More
by Isaac
December 14, 2019
Great service Jerad was a great dealer, helped me out much, very honest. If you need a car for any need Jerad is definitely the man to go to! Jerad was a great dealer, helped me out much, very honest. If you need a car for any need Jerad is definitely the man to go to! More
by Skylarmorris
Employees Worked With
Jerad Miller
December 14, 2019
Excellent Service! This dealership did everything they could to get me into my vehicle and Im very happy with my purchase! My new car is beautiful by the way! This dealership did everything they could to get me into my vehicle and Im very happy with my purchase! My new car is beautiful by the way! More
by Keytah Harris
Employees Worked With
Randy Wells
