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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,361 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,361 reviews

December 28, 2019

Easy purchase Eric was easy to work with. I never felt like i was Being taken advantage of. Everyone at this dealership is very friendly and honest. More

by Truss_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bertles, Eric Swegle
Dec 30, 2019 -

Joe Machens Capital City Ford responded

These are the reviews we love to see! Thanks so much for letting us know how Eric and our staff treated you and made it an "easy purchase"! Let us know if you have any questions, we'll be glad to help out! We all wish you a Happy New Year!

December 27, 2019

Awesome work The car runs great and drives awesome real happy with it hopes it last a long time Jerad was awesome did not push us to get a vehicle will send others More

by tchandlert60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerad Miller
Dec 30, 2019 -

Joe Machens Capital City Ford responded

Thank you for the 5 star review for Jerad! And, great to hear you are "real happy" with the new car! We wish you Safe Travels and Happy New Year!

December 27, 2019

Cody and the staff at Joe Machens Capital City Ford made purchasing my new vehicle a great experience! Kind, respectful, no pressure sales. They worked with me to get the car I wanted for the price I can af More

by mary59857
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers
Dec 30, 2019 -

Joe Machens Capital City Ford responded

We are always happy to hear Cody and our staff were able to get you the car you wanted for the price you can afford! Much thanks for the 5 star rating, we all very much appreciate it. Happy New Year!

December 27, 2019

Great Experience Easy to work with. No pressure at all. Had a chance to look at everything I wanted to look at and then make the decision on my own with no pressure. T More

by blnewby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerad Miller
Dec 30, 2019 -

Joe Machens Capital City Ford responded

Thanks so much for the great review for our sales team. We know the importance of not pressuring our customers and letting them make the right decision for them. We appreciate your business and are here if you have any questions. Thanks again!

December 26, 2019

Brad and Missy Lincoln purchase. Working with Bo and Matt was a great smooth transaction. Yes I would recommend family and friends to use you dealership in the future. Thanks to Mache More

by bdulle8007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None, Matt Wilde, Jacob Thomas
Dec 26, 2019 -

Joe Machens Capital City Ford responded

Much Thanks for the 5 star review for Bo and Matt! They are very happy they were able to help you get that Xmas gift in time! Yes, we all would love it if you recommended us to your friends and family! And, Thank You for your business, we very much appreciate it. Very Happy Holidays!

December 26, 2019

I am not sure it it fixed This is the 3rd time I have had my 2017 f-250 in for a severe shaking in the front end. I now call it a death wobble as it shakes out of control when More

by cseabaugh04
Recommend Dealer
No
Employees Worked With
Jesse Edler
Dec 30, 2019 -

Joe Machens Capital City Ford responded

We apologize for the difficulty you are having with our service dept. I'm going to forward your review to our General Manager for his review and request he look into this and have someone get back to you. Again, our apologies.

December 25, 2019

Everyone was great throughout the process. They went the extra mile to work with my situation and get me approved and into the car I wanted. More

by Josh S
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett
Dec 26, 2019 -

Joe Machens Capital City Ford responded

We love hearing our Sales team was able to help you get the car you wanted. Brad and our Finance group always work hard to make sure they do everything they can to make the process as easy as possible. Just give us a call if you have any questions, we'll see what we can do to help out. Thank you again and we wish you Happy Holidays!

December 24, 2019

Check what you are buying bumper to bumper ! I was ready to buy a Jeep Trailhawk and the price was ok . So after getting paperwork done and driving the Jeep home I was admiring my 2018 Jeep and t More

by Miss Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie, Douglas Keeler
Dec 24, 2019 -

Joe Machens Capital City Ford responded

We apologize for the lack of response, there is no excuse for it and we should have done better at getting back to you. Your review is being forwarded to our General Manager for his review and request that someone get back to you. Again, our apologies, we appreciate you letting us know so that we can take care of it.

December 24, 2019

The place to go My experience at Joe Machens Capital City Ford was amazing. The first words out of your mouth should be Darnell Thomas. He strives to find what you wa More

by Espins
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Underwood, Darnell Thomas
Dec 24, 2019 -

Joe Machens Capital City Ford responded

Great review for Darnell and our team!!! Thank you so much, we love seeing this. Congratulations on the purchase of your SUV, let us know if you have any questions about it, we'll be glad to help out. Thanks again, we very much appreciate your business and hope to see you again! Happy Holidays!

December 24, 2019

I highly recommend the staff at Joe Machens. Particularly Cody Byers, Derick Bertels and Brian Lorts. I felt they were very honest and went above and beyond to make my purchase a pleasant exper More

by Satisfied customer!
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Brian Lorts, Derek Bertles
Dec 24, 2019 -

Joe Machens Capital City Ford responded

That's what we like to see! 5 star reviews from a "satisfied customer"!!! Cody, Derek and Brian will all appreciate seeing this review. Let us know if you have any questions, we'll be glad to help out. Thank you for choosing Capital City Ford! We wish you very Happy Holidays!

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