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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.8
7,361 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,361 reviews

January 16, 2020

Outstanding service The service need was quite unusual and it was handled with knowledge and skill. I am most grateful for your ability to fix a very unusual problem... More

by jungmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall the names.
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thank you so much for the 5 star review for our Service Department. Glad we were able to fix the problem for you. We are here for you if you have any questions, just give us a call. Thanks again for the nice review!

January 16, 2020

Just dealership has done all I ask and my order might have been a little unusual the salesman Brent Simmons went Way Beyond what you would expect to satisfy me I am very pleased More

by jmmcilroyjr
Recommend Dealer
Yes
Employees Worked With
Brent Simmons
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

As long as you are "pleased" then we are pleased! And we are very happy to see the 5 star review you left for Brent Simmons. Thank you so much for choosing Capital City Ford, we very much appreciate your business.

January 16, 2020

Mike Rogers and Joe Machens Capital City Ford are very easy to work with when buying a vehicle. I would highly recommend Mike Rogers when looking to purchase a vehicle More

by Remmep63
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Henry
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thanks for the recommendation for Mike Rogers and our dealership! And, for the 5 star rating. Just give us a call or stop in if you have any questions. Thank you for business, we all very much appreciate it.

January 15, 2020

You all were amazing! Service was great, everyone was kind and knowledgeable. Love the food and drink in the lounge. I will be back! Thank you! More

by CTHAAKE
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
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Jan 15, 2020 -

Joe Machens Capital City Ford responded

We would love to have you come on back! We'll even have the food and drinks in the lounge ready for you!. We really loved seeing the 5 star review for our Service Department team, it is most appreciated. Hope to see you again!

January 15, 2020

Roberto was great, he really aided my search and narrowed down my best options according to my personal interest.Overallbgreat experience took me less than a week to find a my dream and leave the lot with it More

by jakieldavid
Recommend Dealer
Yes
Employees Worked With
Roberto Smith
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thank you so much for the 5 star rating and very nice words for Roberto Smith. We very much appreciate it. And, Congratulations on the purchase of your "dream" vehicle. We wish you Safe Travels! Thank you for choosing our dealership.

January 15, 2020

Problem with scheduling Made online appointment Monday-no response. Called next day and reconfirmed appointment. When arrived, no appointment was scheduled or recorded. Ir More

by det19091993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown scheduler,, Dustin Prenger
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

We agree with you and apologize for the inconvenience. It should be a pretty easy process and it appears that wasn't your experience with our online scheduling. Also, because DealerRater protects your privacy, we can't determine your name or contact info. Would you please email our General Manager, Tom Stegeman, your name and contact info so that he can look into this further. and reach out to you, We are also forwarding your review to him so he is aware of this. Again, our apologies.

January 15, 2020

Did everything I needed for my car and accomplished it all in the time they said it would take. Was very happy with everything done More

by Ed
Recommend Dealer
Yes
Employees Worked With
Steve Joplin
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Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thank you, Ed, for taking the time to leave our Service Department a 5 star review. We very much appreciate it and hope to see you again.

January 15, 2020

Bringing my vehicle in for an oil change. Angie Hulsey did an excellent job in registering my vehicle for an oil change and other issues. My battery was not working properly and it was replac More

by krdanowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

Thanks for the great review and very kind words for Angie Hulsey, she will love seeing this! Give us a call if you have any questions regarding your Service, we'll be glad to help out. Thank you for your business, we hope to see you again.

January 15, 2020

25 words Great great great yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yea yea yea! More

by GVOGELWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

We counted! And sure enough....25 words!! It just doesn't get much better than this. Yes, yes, yes, Yea, yea yea! Thank you so much for the "great" review for our Service Team, we all got a chuckle out of it. Hope to see you again!!

January 15, 2020

Angie was great to work with and answered all my questions. She responded very quickly and ver knowledgeable. Will definitely go back there for all of my service. More

by lindadwyer99
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Report | Print
Jan 17, 2020 -

Joe Machens Capital City Ford responded

We appreciate the 5 star review for Angie, all her customers say the same thing - she is really great at making sure our Service Customers and their vehicles are taken care of. Yes, please, we love to have you bring your vehicle back to us for service! We very much appreciate your business and we'll see you next time!

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