Joe Machens Capital City Ford

Quick efficient cabin air filter service. I specifically asked for a certain mechanic and he performed the job well. I would u this service again. asked for a certain mechanic and he performed the job well. I would u this service again. More

The service was outstanding with the exception that my hood tried to open while driving down the road, the safety latch caught it. I contacted the dealership and they apologized and said they would speak hood tried to open while driving down the road, the safety latch caught it. I contacted the dealership and they apologized and said they would speak with the tech. More

Thank you to all at joe machens ford lincoln for the 2017 Lincoln mkx purchased from Ben and Travis. They both were very helpful and appreciate the service we had received. Thank you, Mike and Breyenne Lincoln mkx purchased from Ben and Travis. They both were very helpful and appreciate the service we had received. Thank you, Mike and Breyenne Earney More

Recall Made appointment for early days and early time. Got there early got right in and out quick. Comfortable waiting area free coffee sacks if you want the Made appointment for early days and early time. Got there early got right in and out quick. Comfortable waiting area free coffee sacks if you want them. Good 👍experience. More

Visit was very pleasant. Was about to purchase a new car with about an hour wait time for them to detail the car and have the paperwork ready to sign. with about an hour wait time for them to detail the car and have the paperwork ready to sign. More

Oil Change I put the car in the garage for an oil change. When they checked the rest of the car I also needed a new battery. I put the car in the garage for an oil change. When they checked the rest of the car I also needed a new battery. More

Fast, helpful and intuiative. Very nice young man. No pressure. Assisted with an expensive decision more like a family member than a traditional salesman. Dealership was obviously Very nice young man. No pressure. Assisted with an expensive decision more like a family member than a traditional salesman. Dealership was obviously overwhelmed on a busy day but still managed to make our time there as pleasant as possible. More

Impeccable dedication, committment and service!!! My wife and I were in desperate need of a car to replace our recently totaled Cadillac due to a careless driver. I drive two hours round trip every da My wife and I were in desperate need of a car to replace our recently totaled Cadillac due to a careless driver. I drive two hours round trip every day to work, and have had some major health issues, so needed an extremely dependable vehicle. Christian Connite was our salesman, and was truly one of the most kind, caring and committed young men I have had the pleasure of dealing with. We purchased a used Mercury Mariner from Christian, and after occurring a few issues the first day, Christian went out of his way to pick the car up from my work, had it repaired, and personally delivered it back to me by the end of the day. Thank you so much for your excellent service and commitment to excellence! Jeff Rogers More

Amazing Bought my first car from Machens in Jeff City and it was a great experience. When I was there and even while texting the dealership I felt like I was Bought my first car from Machens in Jeff City and it was a great experience. When I was there and even while texting the dealership I felt like I was the only customer in the store and that felt good. Made me feel important haha. More

Inspection for concern I asked them to inspect my truck because it rolled while in park. When I came to pick up, they couldn't explain the charges when I asked about the bil I asked them to inspect my truck because it rolled while in park. When I came to pick up, they couldn't explain the charges when I asked about the bill. In fact, they said they didn't even know why some where listed and the best they could do was to look up a coupon and give me a discount on the $100 charges for an inspection. I asked if they had a schedule of fees for types of inspections, they said they didn't know and couldn't show me. I asked about what they actually did and they explained and that they charge $120 an hour for a labor rate, but when I asked how long it took, they couldn't tell me and it wasn't itemized. The end explanation for the service I got was the truck is still going to roll while in park because that's the way it was designed. Designed to roll in park? Not just a little (like a foot) for the pawl to click in. It rolled about 6 feet and struck my house! Even though they replicated the fault in testing, they couldn't diagnose anything and said the damage to the truck and house was not going to be covered under any warranty. Wow... I guess I should've bought a chevy. More