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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,362 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,362 reviews

February 12, 2020

This was a really easy and smooth buying experience. We got a great deal on the vehicle and they made it a quick process as we were from out of town. Thank you Brad for the deal and we will see you again! More

by EricF
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Devon Henry
Feb 18, 2020 -

Joe Machens Capital City Ford responded

We loved seeing a 5 star review for Brad and hearing about your "smooth buying" experience. That's the way buying a car should be. Thanks for choosing our dealership, we very much appreciate your business.

February 11, 2020

Found a vehicle we were interested in looking at. Roberto was very accommodating and helpful with our questions and interests. Roberto and Jamie helped us determine the best financial options for our purchas More

by Tonykoth
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Roberto Smith
Feb 11, 2020 -

Joe Machens Capital City Ford responded

You are most welcome! And Thank You for the 5 star review for Roberto and Jamie. We all loved seeing your comments about it being the "best car buying experience" you've been involved in. Thanks so much for choosing our dealership, we very much appreciate your business!

February 11, 2020

Bo was great. He wasn’t pushy but very helpful. He had so much information to share on the vehicle and made it really easy to decide on the Ford Escape. Thank you so much. More

by ar15hoeltzle
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Joe Machens Capital City Ford responded

You are most welcome! And, Thank You for the 5 star review for Bo Heavin. Great to hear he was able to help you with your purchase of the Ford Escape. If you have any questions about the Escape, just give us a call. We'll be glad to help out. Thanks again for choosing Capital City Ford, we very much appreciate your business.

February 10, 2020

Christian being new was very easy to work with. We knew what we wanted so it was a test drive while he was with another customer. He went to finance manager nd got us close to the price and payment needed. More

by dsb454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arkeem Horsley-Robey
Feb 11, 2020 -

Joe Machens Capital City Ford responded

What a nice review for Christian, thank you so much. We appreciate you letting us know about your experience when purchasing your new vehicle. Thanks so much!

February 10, 2020

Very courteous and thorough in explaining some of the ins and outs of the vehicle we purchased. The escape was as nice as they said it was. We had to drive over a hundred miles to see this car and it wa More

by paul_schlemmer
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Devon Henry, Jacob Thomas
Feb 11, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your Ford Escape! And, Thank You for the 5 star review for our sales team, we loved seeing it. Glad you chose our dealership and we were able to make that 100mile+ drive worth it for you. Let us know if you have any questions. Safe Travels!

February 10, 2020

They did a good job and didn’t have to wait very long. I’ll be back the next time I need service for my vehicles. More

by sekoestner
Recommend Dealer
Yes
Employees Worked With
Jesse Edler
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We sure hope you come on back when your vehicles need service! We'd love to have you as a customer. Thanks for the 5 star review, we very much appreciate it!

February 09, 2020

This is the second vehicle we have bought from this dealership and so far no complaints. Roberto was extremely helpful in finding us the perfect fit vehicle and accommodating to our schedule and needs. More

by Shuff
Recommend Dealer
Yes
Employees Worked With
Derek Bertles, Roberto Smith
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We certainly love seeing great reviews from our repeat and loyal customers! Thanks for the kind words for Roberto Smith, he will appreciate seeing this. We are here if you have any questions, just give us a call. Thank you again for your customer loyalty to our dealership, we very much appreciate it.

February 09, 2020

Roberto was a sweet guy. Laid back and helpful! Enjoyed working with him. Jamie in finance went above and beyond to get us the best deal! Best car buying experience we've ever had! Thanks guys! More

by ashleekoth
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Roberto Smith
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We love when our customers tell us it was the "best car buying experience" they ever had! Thanks so much for letting us know that Roberto and Jamie took great care of you, they will love seeing your comments. And, we are here if you have any questions, just give us a call!

February 09, 2020

Great service and all the staff was very friendly. My tech Chris Bryant fixed a issue on my truck that alot of other places couldn't figure out,, he was awesome. More

by curt3
Recommend Dealer
Yes
Employees Worked With
Chris Bryant
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We think Chris Bryant is "awesome" too. Though it really means a lot more when our customers leave a 5 star review for him! He will love seeing this. Thanks for giving our Service Dept the opportunity to figure out the problem for you. We do appreciate your business and hope to see you again.

February 08, 2020

It was a wonderful experience once Roberto stepped in. Roberto was wonderful. He went above and beyond to get me into a car. When I first came into this company the first person I worked with would not ret More

by End Happiness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lange, Roberto Smith
Feb 11, 2020 -

Joe Machens Capital City Ford responded

Thank you for the positive review for Roberto, we loved seeing how he even came to your home to pick you up. He always makes customer service his #1 goal. We appreciate you giving us the opportunity to make things right and apologize for the initial communication issue. Please let us know if you have any questions about your new car, we'll be glad to help out. Thank you again.

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