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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,503 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,503 reviews

July 20, 2021

Outstanding service and loved the communication keeping us updated along the way. I would recommend Capital City to everyone. Friendly and professional every step of the way. More

by JOEL.ZIMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Joel! We appreciate the kind feedback!

July 20, 2021

Philllip did a wonderful job. He was able to answer all my questions. Couldn't be happier with my new car. I will recommend him to all my friends. More

by geohew66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Barkho
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Wahoo! We love it, keep on enjoying your new car!

July 20, 2021

It took 1 hour and 45 mins to get a tire rotation and oil change. I made an alt and was told it would be later than my apt time to actually get in. More

by Michelle Sumner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Jul 21, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your service business Michelle, we apologize for the wait and realize how much of an inconvenience that would be. I will forward your review to management so they are aware of the issue.

July 19, 2021

Dropped my truck off for its 100,000 maintenance service before leaving a week's vacation. As promised, truck was ready when I returned, and the total cost was less than I was initially quoted. More

by JJENKINS012778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Wahoo! We love it when that happens!

July 19, 2021

Randy worked hard to find me exactly what i was looking for! He made the process very easy and explained exactly what I needed to do since it was my first time buying a car on my own! More

by Raegan Streeter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Jamie Wilson
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Congrats, what an exciting life accomplishment, enjoy the car!

July 19, 2021

Spoke to service guy at 11 when he said my car was done getting the oil changed. He said he would leave my keys and ticket in my car. Had my friend and wife go pick it up and it was left unlocked with no k More

by Ashley muenks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Paul, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to our General Manager for his review and ask that he look into this. Again, our apologies.

July 19, 2021

Great experience at the service center for an oil change. Got in and out fast and they went through recommended items after inspection! Highly Recommend!! More

by jj738kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayle, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, see you next time!

July 19, 2021

Good and friendly service. Service was performed as requested and to the type of work requested. Staff greeted me promptly and with courtesy a d respect More

by John B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayle Ballew
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words of our service department, we appreciate it!

July 19, 2021

Great Service. Friendly and informative about my vehicle’s needs. Kept me advised as to the recommended service and how much time it was going to take More

by Ppealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, see you next time!

July 19, 2021

I took my car in for an oil change. They did a system check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that aft More

by NIKKI G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ahart
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Awww, that's amazing, I'm glad that we were able to get everything serviced for you!

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