Joe Machens Capital City Ford

No one stayed in contact with me, left multiple messages with Thomas and never got a return call on the status of my car, my husband would have to call. Also had my car there twice and was told they couldn' with Thomas and never got a return call on the status of my car, my husband would have to call. Also had my car there twice and was told they couldn't find a problem, the 2nd time they told me it was the transmission, I kept telling them it was fuel related. I am very unsatisfied and will find a different dealer to take my car or purchase More

Sales person (Jalen) was great. Very patient with us and explained everything good. Made it a good experience. That's all all all all all. explained everything good. Made it a good experience. That's all all all all all. More

Everything was done quickly and efficiently. Angie always takes care of us. Also the shuttle was prompt which was nice, since it was the first time using this service. takes care of us. Also the shuttle was prompt which was nice, since it was the first time using this service. More

Fixed brake problem on time and for the estimated cost. Eric did a great job of communicating with us each step of the way on the shops progress Eric did a great job of communicating with us each step of the way on the shops progress More

Service is always good In and out quick even when you show up with no appointment they try and work you into the schedule and never complain show up with no appointment they try and work you into the schedule and never complain More

The work that we agreed to was done will and on time. This is what I expect when I take car or truck to have service work done. This is what I expect when I take car or truck to have service work done. More

we had an amazing experience. Everyone was kind and very polite and helpful. Would highly recommend them to everyone that I know. None of the salesman were to pushy polite and helpful. Would highly recommend them to everyone that I know. None of the salesman were to pushy More

Josh Woodruff was amazing to work with! I will send more people your way because of the customer service I received from him and the other young men who helped me! When Brad was off he still called to reass people your way because of the customer service I received from him and the other young men who helped me! When Brad was off he still called to reassure that the car was held back for me and ready to drive when I got there. He made sure I was in good hands. More

Check in was quick and was offered a ride home while vehicle was being serviced. Once my problem was determined and they had the parts to repair the problem, received a text message about costs of repai vehicle was being serviced. Once my problem was determined and they had the parts to repair the problem, received a text message about costs of repairs. Final bill was very close to the estimate. More

Service technician didn't check/ fill fluid levels. Wiper fluid made this apparent. Brought back in and my Service advisor corrected the issue. Kayle Ballew is awesome Wiper fluid made this apparent. Brought back in and my Service advisor corrected the issue. Kayle Ballew is awesome More