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Joe Machens Capital City Ford
Jefferson City, MO
7,503 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,503 reviews
September 13, 2021
I showed up looking for a used car. I had been to several dealerships in the area. Within an hour I found a car that interested me, test drove it, and then made a quick deal that I thought was fair. Quick an dealerships in the area. Within an hour I found a car that interested me, test drove it, and then made a quick deal that I thought was fair. Quick and very easy More
by John
Verified Customer
September 13, 2021
We had purchased 5 new vehicles from Machens in the past. We were wanting to get a 2021 Ford Bronco. First the sales manager insulted us by low balling the trade in. The sales lied to us twice. This is poor We were wanting to get a 2021 Ford Bronco. First the sales manager insulted us by low balling the trade in. The sales lied to us twice. This is poor customer service and treat loyal customers. Then they wanted $3000 over sticker , however due to us being loyal customers they would knock $500 off that, another insult. We will never buy from them again. We had to go out of town to buy it. They did not charge over the sticker and we even got a rebate. . More
by SRSSKS2405
Employees Worked With
Matt Wilde, Randy Wells
September 12, 2021
Josh was very rude and pushy, walked in there with cash with every intention on buying a car that day. I will gladly spend my money with someone else. Never going back to Joe Machens Jeff city. with every intention on buying a car that day. I will gladly spend my money with someone else. Never going back to Joe Machens Jeff city. More
by Hance
Employees Worked With
Jacob Thomas, Jalen Sands, Joseph Barkho
September 09, 2021
Jalen Sands was my product and sales specialist. He was very helpful, courteous and informative, and made sure the vehicle, before I had purchased it, was held for me as soon as it arrived off the train, f very helpful, courteous and informative, and made sure the vehicle, before I had purchased it, was held for me as soon as it arrived off the train, for me to come and look at before finalizing the sale. My vehicle had been rear-ended and totaled and I live about an hour and half away and Jalen went above and beyond to accommodate that, without any guarantee that I would be making a purchase that day. Douglas Keeler was my financer, and he made extra sure that all the paper work was filled out correctly, so that I wouldn't have to make any extra trips back out to Jeff City. Overall, great experience and everyone was very helpful for my situation! More
by Kate D.
Employees Worked With
Douglas Keeler, Jalen Sands
September 08, 2021
Poor customer service quality. I paid cash for a used Poor customer service quality. I paid cash for a used van was told when to pick it up. Not only was it nit done they handt started it and didnt call Poor customer service quality. I paid cash for a used van was told when to pick it up. Not only was it nit done they handt started it and didnt call me. It took 3 weeks and several trips to get the work done. More
by Msinor
Employees Worked With
John Lange
September 07, 2021
Very nice and friendly service. Joseph barkho was our sales person he was amazing. And Douglas keeler was our finance person he to was awesome and I couldn't have asked for a better experience sales person he was amazing. And Douglas keeler was our finance person he to was awesome and I couldn't have asked for a better experience More
by Adam h
Employees Worked With
Douglas Keeler, Joseph Barkho
September 06, 2021
We had great help and the dealership had a great inventory to look through. Even with 2 kids with us, we had a good experience with everything. inventory to look through. Even with 2 kids with us, we had a good experience with everything. More
by Meagan
Employees Worked With
Jamie Wilson, Jalen Sands
September 04, 2021
No hassle, speedy service. Reps were very attentive and quick to respond. This is the fifth car I have purchased at this dealership. Great outfit! quick to respond. This is the fifth car I have purchased at this dealership. Great outfit! More
by joertek
Employees Worked With
Jacob Cahill
September 04, 2021
We were in need of a replacement vehicle due to ours being hit and totaled. In the current market, it was hard to locate something similar to what we had. When I found out current vehicle online and sub being hit and totaled. In the current market, it was hard to locate something similar to what we had. When I found out current vehicle online and submitted that we were interested, the salesman contacted us quickly and made several contacts over a few days via email, phone call, and text to answer questions and get an appointment set up to see the vehicle. He was very easygoing and communicated with us well throughout the process. We really appreciated this, especially since we were not expecting to be vehicle shopping at this point. Thank you to the team for getting us set up with a vehicle to meet our family needs again. More
by hughes.andee
Employees Worked With
Matt Wilde, Randy Wells
