Joe Machens Capital City Ford

We loved working with Keith; such a pleasure. His support made the process seamless & enjoyable! His support made the process seamless & enjoyable! More

Steven Madewell and Damon Crocker we extremely kind and helpful. I stopped by on Monday and they both come out the door at the same time to see what I needed. They went above and beyond to help me get this helpful. I stopped by on Monday and they both come out the door at the same time to see what I needed. They went above and beyond to help me get this vehicle. And I greatly appreciate it used car manager was very helpful and very kind and understood my situation, this is the third vehicle I have bought through this branch at Ford. More

Christian was fantastic. Made the process very simple and is willing to help even after closing the deal. Made the process very simple and is willing to help even after closing the deal. More

Drove from Morrilton AR to buy this truck They were helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks More

I had sent emails about looking at a specific vehicle at Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that vehicle shipped. The COLUMBIA store called and emailed me to confirm I'd still be coming and that they had the requested vehicle. I reviewed the emails to verify communication and told them we had discussed Jeff City. They asked if I'd be willing to make the extra drive to Columbia, even though I was already driving an hour to get to Jeff. It was very frustrating. My salesperson was unfortunately not as knowledgeable about the vehicle that I was test driving and said he wasn't sure when questions were asked. He wasn't able to say things like "this vehicle is nice because... or this vehicle does this...". The ONLY reason I purchased from Joe Machens was because of the vehicle itself. I had test drove some vehicles at Rusty Drewing and had a MUCH better experience there, but they did not have what I was wanting. Their sales person was super knowledgeable and kept providing details about the vehicles driven. At Joe Machens, I did not get that, at all. In previous vehicle purchases I've made in my life, we were given more options at sales time (including taxes in loan, options to choose lien holder, etc). I was not given that. And when it was time to swap from trade to new vehicle, we felt very rushed because it was end of business day. We were not made to feel valued, by any means. And I find it crazy to do most of the paperwork in one building and having to cross a busy street to complete the sale... that's not safe, especially at night when it's dark. More

Dealer was excellent during the car transaction. l am satisfy with the Dealer. I will like to get my future car from them. l am satisfy with the Dealer. I will like to get my future car from them. More

All the guys made a great team and took great care of us. Thank you for great service Thank you for great service More

Didn’t plan on driving a truck home tonight, however we were treated well and Josh was helpful and made us feel comfortable. Well we drove out with a nice F150 tonight!! Great place Thank you Josh were treated well and Josh was helpful and made us feel comfortable. Well we drove out with a nice F150 tonight!! Great place Thank you Josh More

The dealership was great and the staff was friendly and very helpful I would receive the dealership to all my family and friends very helpful I would receive the dealership to all my family and friends More

Christian was such a great salesman to work with! He answered all our questions and met all our requests...all without high pressure for a sale. His follow up was great an d we actually had a great He answered all our questions and met all our requests...all without high pressure for a sale. His follow up was great an d we actually had a great time buying a car! More