Joe Cooper Ford - Yukon

As always I had a great experience with the Service Dept. Jody went out of her way to expedite the work being done on my truck and when it ended up taking much longer than expected she apologized and gave me Jody went out of her way to expedite the work being done on my truck and when it ended up taking much longer than expected she apologized and gave me a certificate for a no charge oil change. Recognizing that a customer's time is valuable is a good benchmark for calculating how much a dealership actually cares about their customers. More

Very pleasant experience, Bobby got me everything I had coming, was completely painless, everyone was great I would recommend this to all my family and friends coming, was completely painless, everyone was great I would recommend this to all my family and friends More

Thank you Cody at Joe Cooper Ford in Yukon for going the extra mile to locate and deliver a very specific request. I love my new car! extra mile to locate and deliver a very specific request. I love my new car! More

Out of state buyer. Jesse was professional and efficient. I flew to OKC because of the good deal. No typical runaround from this dealership. Paperwork was done quickly and my truck was ready to go on time. I flew to OKC because of the good deal. No typical runaround from this dealership. Paperwork was done quickly and my truck was ready to go on time. More

My husband posted a review already about the terrible experience we had at this dealership and horrible customer service. It started out good and we were excited about buying this new vehicle, but it qui experience we had at this dealership and horrible customer service. It started out good and we were excited about buying this new vehicle, but it quickly turned into a nightmare and just kept getting worse. Sales manager Robert Ashley should be ashamed of the way he spoke to me and treated a paying customer. People at this dealership do not care about their customers or customer satisfaction. I am a nurse and 7 months pregnant and this is just extra unnecessary stress that I do not need right now. I still don’t even have both keys to my brand new car that they claim the other dealership supposedly lost. They can’t seem to even give me an answer when I will have the second key. Robert Ashley was very rude when he called me today demanding that I come get my car and bring back the loaner. Even though it was understood and agreed on last week when I dropped off my brand new Limited Explorer that now has water damage, they would be finding me a new one to trade mine with. So I’ve been waiting on a phone call for a week stating they have a new car for me. Isaac, my car salesman, played me this whole time thinking that was still the agreement and even told me they had found one and were just waiting for the GM to give him the thumbs up on the trade. They have continuously been trying to get me to drive to their dealership this week, that is 1 1/2 hours away, to sit down and “talk” with the GM. And the only times they asked me to come in is when it was completely inconvenient for me and only worked for them and their schedules. I stated multiple times there was nothing to talk about. My two options were to find the new vehicle like we all agreed on or I would be getting my money back and take my business elsewhere. The GM wouldn’t even speak to me on the phone. They obviously dragged this out just long enough to where the deal funded so they wouldn’t have to go with their word and find me a different vehicle. I had never even spoke to Robert Ashley until today and the fact that he was nothing but rude from the time I answered the phone, is just disgusting. He spoke to me as if he had me on speaker phone and was in an office with all of his buddies boasting and demanding I bring the car back immediately. But, when we showed up to the dealership he sure did have a softer tone with my husband and Dad. He should be fired. He’s an embarrassment to FORD. More

Horrible and very rude customer service from Sales Manager Robert Ashley. Isaac also dragged out the issue like he was not concerned about customer satisfaction. Very very bad business! We just purcha Manager Robert Ashley. Isaac also dragged out the issue like he was not concerned about customer satisfaction. Very very bad business! We just purchased a 54k Ford Explorer Limited and within 2 weeks it was leaking from the sunroof lights and glove box to the point where the entire glove box was filling up with water. The lights in the cup holders were malfunctioning from the water damage. The floorboards were soaked with water. They agreed to find another Explorer identical to the one I purchased to replace it because of the water damage and mold and/or mildew. Dusty Loftin even agreed with me that he would not accept the vehicle back either- he is an internet salesman. Now out of nowhere Robert is telling me today they will not replace it and will not give me my money back. Demanding I bring the loaner car back and stating they have already sold my trade in. Robert Ashley was extremely rude and snarky on the phone. NEVER again will we do business with them and I DO NOT recommend this dealership to anyone. More

Salesman was very helpful with all questions. Everyone was very professional. Great buying experience!! Show room and waiting area was very clean and comfortable. One of the best Ford dealerships I have b was very professional. Great buying experience!! Show room and waiting area was very clean and comfortable. One of the best Ford dealerships I have been in. More

We showed up right at closing not even knowing they were closing. They stayed 2 hours late to help us complete our transaction! Thank you! closing. They stayed 2 hours late to help us complete our transaction! Thank you! More

Very friendly, knowledgeable, sales person and the finance person explained all of the various options very well. I would recommend this dealership to friends and would return in the future. finance person explained all of the various options very well. I would recommend this dealership to friends and would return in the future. More

Jackie Cooper Ford was great! Billy our salesman was very helpful. I definitely will be keeping my business with them. Thanks again for all your help. helpful. I definitely will be keeping my business with them. Thanks again for all your help. More