Joe Cooper Ford - Yukon

On 10/1/13 I brought my 04 6.0L F350 dully in because it would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated th would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated the glow plut control module was bad. $367.00. I took the truck home and the next morning it did the same thing. On 10/12/13 I was headed on a trip when the truck quit on the turnpike. I called the service advisor at Joe Cooper Ford Yokon and he sent out a wrecker. On 10/14/13 I was told the proplem was the IPR ( pick up screen to the oil pump). Later that day I was told that the problem was the oil pump which would cost $700. On 10/16/13 I was told the truck was ready. The Service Advisor said they would talk to the Service Manager to bring the bill down that there was quite a bit of wiggle room on the price. I picked up the truck that afternoon and it cost me a whapping $2956.77. Not only did I pay for all the parts that I didn't need, but it cost me $260 for the tow also. If you need work that is not under warrenty, you can't afford Joe Cooper Ford Yukon. Go some where else! More

An Excellent sales experience. Darren was very easy to work with. Eric poston in finance was professional and honest. Would definitely return and refer others. work with. Eric poston in finance was professional and honest. Would definitely return and refer others. More

I would recommend Eric PostonI in the financial office. He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of no He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of not showing the final numbers until you get to the signing phase is unacceptable. Why assume all customers are dumb as a rock. Eric made the difference and saved the rebate and the purchase. He relised immediately that my numbers matched what I'd been told and not what he was handed on paper. Lesson learned. Demand the numbers before getting sent to the finance office. You may not get an Eric. More

Wonderful experience. We had a good saleswoman. Eric Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buyi Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buying experience I have ever had!!! More

Top Notch Service! You cannot get any better than this! A little background info...We purchased a 2010 Ford Focus from Joe Cooper Ford Yukon in 2011,for our daughters' graduation and were extremely pleased w little background info...We purchased a 2010 Ford Focus from Joe Cooper Ford Yukon in 2011,for our daughters' graduation and were extremely pleased with the service. She loves her car. A few weeks ago, my Chevy Malibu was totaled in an accident. The search for a replacement vehicle began. I researched 9 different makes from SUV's, Sedans and Hatchbacks and test drove them as well. I knew what I wanted, went to several Ford dealerships and was not having any luck. Did not see my choice on their website, but decided to go look at Joe Cooper anyway. We were greeted by Chad and remembered that Dustin had helped us with our daughters car. We spoke with both gentlemen explaining what we were after, it was not there. We looked around a bit, thanked them and walked out of the show room. We didn't even get halfway across the parking lot when the pair came out to speak with us further. They said "If we can get you the vehicle with everything your looking for, we would love to have your business again, would you give us the chance to see what we can do for you?" They had me at give us a chance and what can we do for you! Same outstanding service, we had with our first dealings with Joe Cooper in 2011! Dustin took note of everything I listed and they ran with it! Chad continued to check in on us, made sure we were comfortable. They didn't skip a beat! They found the my car not on the lot, but they could get it there. We agreed and had money for down but needed to speak with financing for the rest. Like most people,we were dreading that part of the deal, until we were greeted by Eric Poston. We sat down with Eric. We prepared for the numbers battle and confusion to begin.Not the case! Eric said "I am very direct, honest and promise I will not stop until I get you the best deal I can." My husband stated "It's my money." Eric said, "Yes, it's your hard earned money." Eric "The Super Banker" I like to call him, was by far the best experience we have EVER had with financing anything! He and my husband, also a numbers man, hit it off very well. He explained everything he was doing in plain understandable terms for me, the creditors he was dealing with, showed us the differences in terms of agreement. Basically he left no stone unturned for us! He was very genuine! We walked out of his office, more excited about speaking with him, than the fact that we had just purchased a car! They even gave me a new loaner car, until mine arrives! All three gentlemen took additional time to chat with us before we left and we couldn't stop talking about them on the way home. I hope this review was helpful to someone looking for Friendly, Professional and Honest dealerships when looking for your next vehicle. We knew we were customers, but they treated us like people! Our thanks and loyalty to Chad, Dustin, Eric and the rest of Joe Cooper Ford Yukon family More

We have now bought 4 vehicles from Joe cooper in Yukon the service has always been exceptional. Homer Mason and his finance man make their customers feel very much at home..I called Homer on a Wed evenin the service has always been exceptional. Homer Mason and his finance man make their customers feel very much at home..I called Homer on a Wed evening and he had what i wanted on his lot in Yukon the following day..at the price i was expecting. i would highly recommend ANYONE to shop at Joe Cooper in Yukon..ask for Homer Mason and they will be truly happy with the outcome of their experience..Thank you very much Joe Cooper and Homer Mason for making me and my family happy with our vehicles. More

Bought a new Flex last fall. Factory wheels and tires had been replaced with supposedly expensive after-market wheels and tires. Within 4 months and 4700 miles, 3 of these wheels bent or broke. Daniel had been replaced with supposedly expensive after-market wheels and tires. Within 4 months and 4700 miles, 3 of these wheels bent or broke. Daniel Parker of the Joe Cooper dealership refused to discuss my problem. Said that once I drove the car off the lot, the wheels were my problem. Found out the after-market wheels were about 1/2 the price of Ford factory installed wheels. I wonder who got the kick-back from taking the factory wheels off of my car and putting the inferior wheels on? Wouldn't recommend this dealer to my worst enemy. More

Be warned!! This is the worst dealership i have ever dealt with in my life.They also replaced a cv axle on the front of a 2007 focus.They reused the axle nut which stripped the axle and did not tighten dealt with in my life.They also replaced a cv axle on the front of a 2007 focus.They reused the axle nut which stripped the axle and did not tighten it up enough which caused way more problems.This cost me 600.00 and i finally ended up fixing it myself.They are rude and a very bad place to deal with.If you must go to them dont let them stick you with all the extra fees.(Gap and life insurance,warranty etc.)Awful experience on a vehicle i was assured was in perfect condition. More

I have used many dealerships around the area. We just went in for simple factory warranty work and were treated horrible and they REFUSED to do the work. Do not go here there are too many places that wan went in for simple factory warranty work and were treated horrible and they REFUSED to do the work. Do not go here there are too many places that want your business. Worst service EVER. In, fact keep driving down I-40. Rude and unhelpful! More

To anyone who buys Ford products: I would just like to To anyone who buys Ford products: I would just like to take a minute and point out how not to treat customers. I bought an used 250 truck from Joe To anyone who buys Ford products: I would just like to take a minute and point out how not to treat customers. I bought an used 250 truck from Joe Cooper Ford in Yukon. The original salesperson, Dustin Langley, was very pleasant. I have had his kids in school and they were polite and well behaved. As soon as we agreed to buy, service went way down hill. The finance person immediately started to badger us for the useless extended warrantee. You expect that since it is basically free money for them. But he literally badgered us 17 times before taking no as an answer . That is Too Much. I should have realized right then that this dealership thought they could bully old folks . Joe Cooper was too cheap to provide 2 sets of keys, or even an extra door key. And didn’t bother to say so until you bought the car. I would have thought twice about dealing with such a cheapskate. But the truck was what we needed and needed fast to haul horses to Texas that weekend.. Plus, we were already out in the truck with the papers signed. We needed to get home so made a note to self to get another set, and not deal with them anymore. Then a person who shall remain nameless locked the keys in the truck at the house. Our bad. So there my new truck sat in my drive, blocking everything on the farm. This started the most aggravating and time consuming experience of my life for so little satisfaction. We called the dealership and they said they could make a door key from the Vin number. We tried to go to a closer Ford Dealership, Diffee Ford and they said since we didn’t have the registration papers, only all the paper work from the other dealer, they couldn’t help us. I guess I understand the poor parts person not recognizing what I had as proof of ownership. I am glad to be protected . But it would have helped if he had asked someone about what he didn’t understand. We drove back to Jackie Cooper, 45 miles from home, 90 miles round trip. They made us a door key. $4.25. Got home and it didn’t work.. Mistakes can happen. Little did I know that this was the modus operandi for them. Went back to Joe Cooper Ford. I asked to see a manager. I wanted a chance to point out that the cost of the $4.00 key to begin with could have saved a lot of aggravation. And that they looked bad because they were too cheap to include a second chipped key. My husband wasn’t feeling well so I left him sitting in a comfortable chair. First the “manager” made me sit quite a long time while it looked like he was finishing his computer game. That wait just started my ire. I am a 6th grade teacher. That lets you know how hard it is to make me mad. When he came out, he appears to have taken one look at a grey haired woman and decided I didn’t rate the time of day. He just marched up and demanded to know If I was “these people , the Westlings”. (Do I look like two people?) In the middle of the show room he asked “what my problem was” without the courtesy of his name, a greeting or a handshake. I told him I didn’t want to talk out there in front of everyone. I made the mistake of believing I deserved to be heard. He grudgingly found a private office . Walked in and he plopped in the chair behind the desk AND LEFT ME STANDING UP, like he couldn’t wait to get rid of me. He mumbled a first name, and when I asked for it to be repeated and in writing, HE REFUSED TO GIVE IT TO ME. And said he would get a card later. I still don’t know his name. By now, I was hopping mad. I told him I didn’t like the way they treated customers, In no uncertain terms. He proceeded to tell me to my face: As soon as I signed the papers, I was not their responsibility. Why was I bothering him when I should have called the Ford road service, all I had to do was look in the owner’s manual for the number. HELLO,,, BOOK LOCKED IN THE TRUCK. That they got charged too much to provide a second set of chipped keys. It was the same 80$ charge as I paid. DOES HE THINK I WILL BELIEVE THEY SELL ALL THEIR PARTS AT COST? Don’t like liars. Really don’t appreciate people who tell such transparent lies. If I am wrong, I will apologize. If I got a lawyer, he didn’t care. He wouldn’t take the truck back. He had gotten posted on Angie’s list and Face Book and didn’t care. I began to get the feeling this was often. He said he wasn’t used to being talked to that way. I guess he was use to getting his way. Oh well. ..I didn’t cuss or call names or say anything rude,. I told him I was not happy with their treatment. He just didn’t appreciate that someone brought him to task for breaking the most basic of good business rule, simple courtesy. If no one has taken the time to teach him some manners, I would be glad to. No charge. If his mom tried, and he still acts this way, she is probably embarrassed and should take him to task. I won’t be relegated to someone who doesn’t count and I will stand up for aged women everywhere, demanding at least the most basic courtesies and 5 minutes of time when I have spent that much money. When I didn’t back down from his bullying, he started back tracking and asked what he could do. I said he could get me a key that worked. He took our key, that I had put a scratch on, and went back to the department. When I followed him back you could hear him complaining about the old woman in not so neutral words. Big macho honcho making fun of the old woman when he thought she wasn’t there. On his return, he admitted he was discussing me with the parts department! Then , He GAVE ME THE SAME KEY BACK!! Childish spite because he didn’t get his way fast enough to get back to his computer. I didn’t say anything else, just left. I had already been insulted and driven 180 miles for nothing. We called roadside assistance and got a very polite and helpful man to open our truck. But from Joe Cooper Ford we never got a simple “I’m sorry you are not happy. In fact we never got an apology of any kind for his rudeness. If my kids failed in the simple amenities of politeness you give to older women like a smile, a handshake, a name, an introduction, a seat in a chair, don’t sit before your guest, let women go through the door first, I would do some retraining. I expect my 6th graders to do better, and they do. So the moral of the story is, don’t go to Joe Cooper in Yukon if you want them to be polite after the sale. Don’t go if you have gray hair and are a woman. Certainly don’t deal with them if you want any other help after you sign. It just isn’t their problem…. More