Joe Cooper Ford - Yukon

Great Customer Service @ Joe Cooper Ford Yukon, Ok Thank you for everything Nathan Arney!!! We show up after hours on a Saturday night and what great customer service you had!! Thanks again for everyt Thank you for everything Nathan Arney!!! We show up after hours on a Saturday night and what great customer service you had!! Thanks again for everything your the best!!! Keep up the good work!!! More

Broken Word and Blatant Rudiness My review has little to do with the purchase of my vehicle and everything to do with it's aftermath. The vehicle we purchased was a used trade-in car My review has little to do with the purchase of my vehicle and everything to do with it's aftermath. The vehicle we purchased was a used trade-in car that they were selling online for a good deal. We went out and bought it immediately, cash, and signed the paperwork. If it had ended there, I would give this place at least 4 stars, maybe more. Unfortunately, our car had a problem once we bought it. As we drove it home, the check engine light came on. We live roughly an hour away from them, but engine trouble is pretty serious, so we called them up to see if there was anything we could do. They said they'd look at it since we literally just took it home and off we went. It turned out to be a problem with the sensors in the engine involving the thermostat. It'd need a good reflashing of the computer, but they had a Chevy dealership they could send it to fix it. They said there was nothing they could do otherwise, but they managed to make the light turn off and offered to fix it for free if it happened again. It was an incredibly kind offer and we thanked them for their helpfulness and kindness. Fast forward to last week and the check engine light came back on. We called the dealership, remembering their promise. We explained the problem and the situation and they told us to bring it in at our earliest convenience, which we did. After spending the time to drive it up, we waited awhile in their lobby before we put it in. They looked at it today and said that there was nothing they could do, but send it to their Chevy dealer (which we knew and explained when we put it in). Afterwards, they wanted to know if we were willing to pay. "No," I said, "we were told that we would get it for free by the salesperson who sold us the car." After some time of looking for this person on both their end as well as mine, my wife, the car owner and the person who bought for the car as well as primarily dealt with the salesperson. She called for her and was told she would get on it. She promptly hung up the phone on my wife and within seconds, called my phone. Now, my wife and I were in the same room at the time, and Andrea calls me and tells me that she was going to look into it after talking to me a bit more. Why did she call me and tell me all of this when my wife, the actual car owner and person whose name is on the account and vehicle, was rudely hung up on and ignored. My wife was shocked and upset at this turn of events. After another hour, my wife gets a call from the technician saying there's nothing he can do without us paying for it as we bought it 'as is'. Furious, we came to pick up the vehicle and take it somewhere else to get it fixed. When we arrived, they tried to charge us a towing fee as well as service when neither me nor my wife authorized any paid services. Standing firm, they waved the charges and we went our way. If anything. I can praise the service center for its professionalism and respect in dealing with our problems. As for us, we are never EVER going to buy another vehicle at Joe Cooper Ford in Yukon as our saleswoman, Andrea Robertson, blatantly lied to us about the free repair (a promise that cost us two afternoons and two tanks of gas) as well as rudely hanging up on my wife to immediately call me about the issue she was on the phone with for my wife. I don't care how good a deal your cars are and I don't care how reliable they may be, I can not trust a dealership that is willing to employ people who make careless promises. I guarantee, we will never shop here again and we will tell every person we know so they too know not to shop here as well. More

great Great experience, Tim was a great great salesmen and I appreciate he was not pushy. Would recommend Joe Cooper to other people who are looking for a n Great experience, Tim was a great great salesmen and I appreciate he was not pushy. Would recommend Joe Cooper to other people who are looking for a new or used car. More

Nathan Arney Nathan and Robin worked hard to get me a great car at a great deal. Highly recomended! Go to Joe Cooper Ford Yukon Oklahoma! Chris Nathan and Robin worked hard to get me a great car at a great deal. Highly recomended! Go to Joe Cooper Ford Yukon Oklahoma! Chris More

2017 Ford Focus I was very pleased with the visit I had buying my new car with Sam. Thank you for all your help getting me in my new 2017 Focus! I was very pleased with the visit I had buying my new car with Sam. Thank you for all your help getting me in my new 2017 Focus! More

Business Vehicle Purchas I contacted our sales person, Homer Mason. He located exactly what we were looking for, he then delivered the truck and paperwork to our business. I contacted our sales person, Homer Mason. He located exactly what we were looking for, he then delivered the truck and paperwork to our business. Easy and seamless just how we like it to be. More

Great buying experience! Great car buying experience! Excellent customer service. My car salesman was Tim McDaniel. He was very helpful and a joy to work with! I looked at a d Great car buying experience! Excellent customer service. My car salesman was Tim McDaniel. He was very helpful and a joy to work with! I looked at a different vehicle a few months ago at Joe cooper Yukon and Tim was the car salesman. When it came time to look for a new car now, I remembered his courtesy and how he didn't pressure me when I was looking last time. So I called him up and said I was coming by and he said he would be happy to assist me. Every thing went great and we got a great deal on a great car! More

Came in to look, left with a new SUV We had a wonderful experience. All sales staff were friendly and knowledgeable, never pressured us, and answered all of our questions. We would absolu We had a wonderful experience. All sales staff were friendly and knowledgeable, never pressured us, and answered all of our questions. We would absolutely come back refer friends More

Horrible! Worst Car buying experience ever We went in to buy our daughter a new car. We found a Ford Fiesta that she really liked. We signed the papers and drove off. We then turned in the p We went in to buy our daughter a new car. We found a Ford Fiesta that she really liked. We signed the papers and drove off. We then turned in the paperwork for the Ford gives back program- at that time they were like, "is that your address?" Ummm-yes? I think we got the wrong address, we probably need to resign the papers. My husband stated that I needed to sign but was assured I didn't. He signed the papers then 3 days later- "Oh yeah well the bank wants your wife to sign too, so can you come back and sign again and bring your wife?" We go and sign again. 5 weeks later still no title. I call and am told that we would get it in a couple of days- 7 days later still no title but a phone call telling us that the bank has lost the paperwork so guess what- We need to go sign again!. So we go and sign again. It is now almost May and we still are waiting for the title-This past Saturday I tell my daughter to go back to the dealership and get another paper tag because we still can't get hers and they tell her that -"THEY SENT THE TITLE TO THE WRONG ADDRESS!!!!" Not to mention they lost our paperwork for the Ford gives back program. If I could give negative stars I would. Absolutely the worst ever! If it was the only car dealership in the state - I would buy a bicycle! More

Awesome Staff was very friendly and helpful my salesman Isaac audoo did a excellent job helping me. I would highly recommend Isaac to anyone want a vehicle Staff was very friendly and helpful my salesman Isaac audoo did a excellent job helping me. I would highly recommend Isaac to anyone want a vehicle More