Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

The people working there are nice, but everything is 'organized' through a chaotic call center. There seems to be a problem communicating parts sales, service, and scheduling appointments. 'organized' through a chaotic call center. There seems to be a problem communicating parts sales, service, and scheduling appointments. More

I was not satisfied with my service. The job was not done correctly I had leave there and had to return because my brake work was not right. I had to sit and wait a few more hours.My day was a waste of my ti correctly I had leave there and had to return because my brake work was not right. I had to sit and wait a few more hours.My day was a waste of my time. Yall did not have a loaner to let me use so I had to sit and wait it out in lobby. I was not a Happy person. More

Called and had a same day appointment! Service was fast, truck was ready sooner than expected. Thank you for getting me back on the road in a timely manner! truck was ready sooner than expected. Thank you for getting me back on the road in a timely manner! More

Service writer was very helpful and professional Service writer was very helpful and professional. I was not impressed with the show room so I would most likely not buy a car or truck there. Service writer was very helpful and professional. I was not impressed with the show room so I would most likely not buy a car or truck there. More

I would have given 5 stars but I was frustrated that when i showed up to get new tires put on the tires were not there. Apparently they had been sent back because they sat around for too long. This was due t i showed up to get new tires put on the tires were not there. Apparently they had been sent back because they sat around for too long. This was due to me not getting a timely call when they first arrived. By the time i was called and told they were in I was going to have surgery. I told them I would schedule to have them put on no later than the 15th. I ended up scheduling to have them put on the 13th. No one mentioned the tires weren't there anymore. I showed up for my appointment and waited for about 30 minutes before I was told the tires weren't there. At this point the gentleman was apologetic and he got the tires the next day and they were put on but I did have to leave the car overnight so they could finish the alignment because they had to fit me in since my appointment was a bust. Their service has been good otherwise, though, and I would recommend them. More

oil change I went to Jimmy Britt for an oil change and tire rotation. The service person concluded that I didn't need a tire rotation at this time. I appreciate I went to Jimmy Britt for an oil change and tire rotation. The service person concluded that I didn't need a tire rotation at this time. I appreciate the fact that they are not trying just to make money, but are concerned for what is best for the vehicle. More

Too long a wait. I called ahead for an appointment. It was set for 11:30 a.m. and I arrived early so that the motor would cool by the time of the appointment. I was I called ahead for an appointment. It was set for 11:30 a.m. and I arrived early so that the motor would cool by the time of the appointment. I was told it would take two hours. I told the service personnel what the problem of the vehicle was and what remedies that had already been taken and all that I wanted was the oxygen sensors replaced to help the rough idle. The service personnel began to talk about there maybe problems with the AC causing it or another individual stated it could be the throttle body. This was before the car was ever taken back for a mechanic to look at and diagnose. At 3:00 p.m. I called to see if my car was ready. I was told that the car had not even been taken back to the bay, because they were still waiting for a bay to open up. At this point I told them not to touch my car and I would be back to pick it up. I did exactly that. When I arrived they kept asking what could they do to make it right, but by this time I had lost confidence in the service department. This was not the service department that I had used in the past. In the past appointment times were honored, and repairs were timely with proper explanations after the mechanic had examined the car and discovered the problem. My car would be repaired properly and I was happy. At this time I do not know if I will use the service department again. More

Very professional . Very knowledgeable and gave me Very professional . Very knowledgeable and gave me updates on a daily bases and info on thing they found and didn’t fine . Also showed me the probl Very professional . Very knowledgeable and gave me updates on a daily bases and info on thing they found and didn’t fine . Also showed me the problem More

Service was great! Quick and as quoted. Chris and Blake did a great job as always and got me back on the road without any hassle did a great job as always and got me back on the road without any hassle More

2 1/2 hours to do a scheduled oil change. Appointment was scheduled, I was early and it still took 2 1/2 hours passed the scheduled time to get an oil change. Refused to rotate tires because Appointment was scheduled, I was early and it still took 2 1/2 hours passed the scheduled time to get an oil change. Refused to rotate tires because one wasn’t factory which wouldn’t have been an issue if Firestone tires weren’t junk. Had to inform service clerk that the oil change was free with the purchase of the vehicle and I was informed that there were at least three recalls on it that weren’t even addressed while it was in the bay. Guess I’m just supposed to bring it back and sit for 2 more hours right, no I’ll take it to another Dodge dealership. More