Jim Trenary Chevrolet

poor communication tony in sales and matt in finance have poor communication. you keep calling them and they never respond are return your calls. by the time I decided I tony in sales and matt in finance have poor communication. you keep calling them and they never respond are return your calls. by the time I decided I didn't want to purchase they already had the deal done and the loan was approved. the car wasn't the car that it said it was on the internet. temp expired and still didn't receive my paper work to get my temps More

Awful experience with Internet managers and sales staff Found a truck on the internet I wanted to buy. Listed at the price I wanted to pay. Sent an email to the email listed on the Internet and that someo Found a truck on the internet I wanted to buy. Listed at the price I wanted to pay. Sent an email to the email listed on the Internet and that someone would be contacting me back soon. Was called the next morning by the Internet manager and was told that the price on the Internet was firm. $49102.00. A couple hours later I received an email stating that that was wrong. That the price was $57000.00. So I called the Internet manager back and he said that he was not in the office yet but as soon as he got in he would check into it and get back to me. He never called. So late the next day I called and talked to the new car sales manager and was told an even higher price of $59000. And said that he would get the problem on the Internet fixed. Now here it is two more days later and it still isn't fixed. So I called one more time and talked to someone else who said I don't know why it's priced like that. It actually is $8000 more than it says on the Internet. I work In the dealership industry and this is not good business practices. More

Worst truck buying experience EVER The absolute worst truck buying experience of my life. First, I was sold an 'AD" Colorado. It had hail damage that was covered up (non disclosed) an The absolute worst truck buying experience of my life. First, I was sold an 'AD" Colorado. It had hail damage that was covered up (non disclosed) and the little engine that could not get up a hill. Plus, I was informed by sales manager that AD cars are vehicles that they can't sell because they are Junk, his name was Eric. Be cautious of their AD cars! I returned it very disappointed and they agreed to upgrade the truck for an additional 2800, but somehow my truck cost an additional 6000 because all the rebates I Supposedly had on first truck disappeared with second truck at the hands of slick car sales people with so many excuses. I am a female and not the most educated truck buyer, but the boys at Jim Trenary knew that, they took complete advantage of me. Even Kyle Trenary the owners son is a arrogant, non customer oriented person that hides behind his minions. More

IF YOU WANT TO GET TAKEN FOR A RIDE ON WED. 5/11/16 MY WIFE AND I SIGNED A BUYERS ORDER AT JIM TRENARY FOR A NEW EQUNIOX PUT DOWN A DEPOSIT OF 500.00 WITH THE UNDERSTANDING IF WE COULD W ON WED. 5/11/16 MY WIFE AND I SIGNED A BUYERS ORDER AT JIM TRENARY FOR A NEW EQUNIOX PUT DOWN A DEPOSIT OF 500.00 WITH THE UNDERSTANDING IF WE COULD WAIT TILL MONDAY OT TAKE DELIVERY WE COULD GET AN ADDITIONAL DISCOUNT TO WHICH WE AGREED, ON FRIDAY MORNING TERRY OUR SALSMAN CALLED AND TOLD US THAT THEY SOLD THIS EQUINOX TO SOMEONE ELSE. THAT EVENING I STOPPED BY THE DEALERSHIP TO FIND WHAT WAS GOING ON THE SALES MANAGER SAID WE GOT THE FULL PRICE FROM SOMEONE ELSE SO WE SOLD IT, I SAID BUT WE HAD A DEAL WITH A DEPOSIT, HE SAID IT'S NOT A DEAL TILL YOU DRIVE IT OFF THE LOT BUT WE CAN GET YOU ANOTHER ONE BUT IT HAS A FEW EXTRA OPTIONS SO IT WOULD COST A ADDITIONAL 1500.00 I SAID BUT THE DEAL WAS FOR THE COST WE AGREED TOO HE SAID SORRY BUT THAT'S THE WAY IT IS. NO I'VE BEEN BUYING CAR FOR A LOT LONGER THEN THIS GUY HAS BEEN ON THE FACE OF THIS EARTH AND THIS GUY IS THE SORRIERS PIECE OF *#@**# I'VE EVERY RUN INTO SO IF YOU WANT GET XYXYXYX WITH OUT A KISS GO TO JIM TRENARY More

finance dept horrible My experience with Drew was fine at the dealership but when i got to Finance where Mark worked it was absolutely the worse experience. Mark did absol My experience with Drew was fine at the dealership but when i got to Finance where Mark worked it was absolutely the worse experience. Mark did absolutely nothing and said absolutely nothing in the 10 minutes i was in his office as if he had an attitude or just didnt even want to waste his precious time, told me to just go out and drew would help me look for another car. Never said a word as to why i couldnt get the car i asked to purchase and never even tried to work put the finance like other car dealerships have done. This man in finance absolutely has no professionalism or witt at all. Wonder how he got hired. More

Buyer Beware!! BUYER BEWARE: DO NOT BUY, BROWSE OR CONSIDER BUYING FROM JIM TRENARY!! I Bought a new 2015 silverado at the end of November 2015 and have had numero BUYER BEWARE: DO NOT BUY, BROWSE OR CONSIDER BUYING FROM JIM TRENARY!! I Bought a new 2015 silverado at the end of November 2015 and have had numerous problems with vibration. Tried to get them to swap out and talked to Mr Trenary and his response was "Son, that's just not gonna happen" WOW.... My wife talked to his GM Eric and he was rude, arrogant and disrespectful. He told her "we dont make them, we just sell them" What a great representative of GM. Beware that after you buy your vehicle from Jim Trenary and his bottomfeeder GM Eric you're on your own. As of today 1-20-16 I was told I need to find a different dealership to look at my vehicle because I gave a negative review to General Motors . PLEASE SHARE THIS WITH YOUR FRIENDS SO NO ONE HAS TO GO THROUGH WHAT I AM DEALING WITH! More

Don't Trust Anyone Who Works Here I took my Chevy Equinox in to be checked out by the service department after it violently shook for a full minute and would stall during accelerations I took my Chevy Equinox in to be checked out by the service department after it violently shook for a full minute and would stall during accelerations. The service department found nothing wrong after performing the following work: test drove, looked for codes (it had none when we dropped it off), and checked exhaust, engine, and transmission mounts. I was told by multiple people that there was nothing wrong with the car and asked to pay the diagnostic fee of $100. Nothing wrong? By that logic anyone who purchases a vehicle from here should expect at least one good shaking before or around the 53,000 mile mark. I was then given to Mike Reed, the supervisor of the Service Department. He refused to give me back my car until I paid the $100. I countered by telling him that he hadn't fixed the problem. He countered by saying there was no problem. And so we talked in circles for a good 15 minutes. At one point Mike Reed said, "Why would I not charge you? It's obvious that you're not going to spend any money here." So, if you want this dealership to do the right thing, be prepared to open your checkbook. The resolution was that when I took the car to my mechanic, and he found what the problem was, I could bring the car back and they would fix it and reimburse me the $100. So, wait...did they just outsource the service of the vehicle to me and my mechanics? In short, save yourself the migraines and keep these people as far away from your wallet as possible. Shop somewhere...actually shop ANYWHERE else other than this dealership. I'll repost after I find out the work my mechanics would have done to address the problems I've described and what the problem is. More

Bought a van, even deposit, but gone on arrival My wife agreed on the purchase of van and put down $500 deposit and were told it would be put away and held. We arrived 48 hrs later to find out the My wife agreed on the purchase of van and put down $500 deposit and were told it would be put away and held. We arrived 48 hrs later to find out the van was already sold, expected they got more money and continued to show our van to others which is not right. We also were not immediately give a return on our deposit. We had to talk to a new sales manager "Anthony" which wasn't apart of our deal but somehow had sold our van. They were awful with my wife who naturally was very upset she we expected to trade in and get our new van.. He kept saying we had no signed agreement and even laughed at my wife for being upset. We tried to handle this professionally but we were hurt and felt taken advantage of by their deal. We did sign papers and dated them and provided a deposit. Most people would say that way a sale, but no van was there because they admitted they had sold it. Go figure that one out. Over a week to get our money back and we talked to several managers at the ofallon mo dealer. I will never do business with them. Good news is Lou Fousz had what we needed and we did enjoy that interaction so its not us. We did have a good salesman, but the rest just reminded me of a not well run business. More

Good purchase experience I just recently purchased a vehicle from Jim Trenary and the experience was very good. I went in knowing what I wanted and had help from many people. I just recently purchased a vehicle from Jim Trenary and the experience was very good. I went in knowing what I wanted and had help from many people. Baabs was very polite and didn't try to show other cars that I wasn't interested in and also gave important information about the car while taking it for a test drive. Jason helped explained how the process of trading my old truck in and also the warranty plans that are available when purchasing a vehicle. Any questions I had or didn't understand were explained and handled very professionally and in a timely manner. My sister was nice enough to share about her experience and I would recommend Jim Trenary to my family and friends. I absolutely love my car and believe I paid a decent price for it! More

Damaged my vehicle I took my NEW car for a free oil change and noticed my car had a big dent and scratch in it when I got home. I immediately called and reported to the I took my NEW car for a free oil change and noticed my car had a big dent and scratch in it when I got home. I immediately called and reported to the dealer manager who referred me to call the service manager 2 days later. I was told they would review cameras and it is a process. I have not heard back since....that is going on 3 weeks now! I just want my car repaired. More