Jim Trenary Chevrolet

Terrible Customer Service. Sales rep Mr. Ellis is extremely rude. If you don't do exactly what he wants. He tells you to contact him when you're serious about purchasing a vehi Sales rep Mr. Ellis is extremely rude. If you don't do exactly what he wants. He tells you to contact him when you're serious about purchasing a vehicle. Left a voicemail with the General Manager asking him to give me a call as I had a complaint about a salesperson. GM never called me back More

I seldom write reviews, but when the quality of service exceeds my expectations to the degree my recent experience at Jim Ternary Chevrolet did I have to! My wife and I had done all the research for a bran exceeds my expectations to the degree my recent experience at Jim Ternary Chevrolet did I have to! My wife and I had done all the research for a brand and model that would meet our needs for dependability, reliability, and reasonable price. We went to Jim Trenary’s in O’Fallon, Missouri, to look at our top two choices and met Brett Wilkinson, one of the new car sales consultants. Brett showed us our top choice which was in the showroom, gave us a chance to start looking at it while he went to get the keys, and when we said it wouldn’t be a good fit for me accepted that and took us outside to look at our second choice. I was impressed by his approach – no tales about how great a salesperson he was, nothing about getting the best price for us, no mention of how all his customers “loved” him like I have experienced with other car sales reps – just a low-key, assured confidence you would expect from someone who knew his job, knew his product, and wanted to ensure it fit our needs. The inspection of the Equinox LT and the subsequent test drive were informative as Brett pointed out features, answered questions, and offered meaningful suggestions. Our decision to purchase shifted from the one we test drove to another one – Brett didn’t miss a beat. When I put off the decision to buy, Brett didn’t move to a hard sell. He gave me the necessary room I needed. Every appointment we made was kept by him. He guided us through the purchase process as a friend would have. Throughout the four days of our interaction (by our choice), Brett treated us personably and professionally, like we were the only people he was working with and our getting the right car for us was the only thing he was interested in. No pressure - only genuine concern and direct, knowledgeable answers to our questions. After the sale, he took care of the prep and went over all the finer points of registering for the GM-provided programs and he has stayed in contact since we left to ensure everything is working out for us. I highly recommend Brett if you are looking for a terrific, experienced salesperson who will give straight advice, direct factual answers to your questions, and meaningful follow-up after the sale. As an aside, the entire experience at Jim Trenary’s was enjoyable. The staff we interacted with were very friendly and seemed to really enjoy what they did. Although our time with Gabe Anderson (the Business Manager), was brief, he made us feel welcome. He was clear in his explanation of the papers we needed to sign, and (without pressure) actually succeeded in getting me to agree to an extended warranty – something I rarely do ;) More

My wife went with my son to help him buy a new Colorado. The salesman was nice. The finance guy tanked any deal they were going to make. They felt he was disrespectful and talked down to them, not taking th The salesman was nice. The finance guy tanked any deal they were going to make. They felt he was disrespectful and talked down to them, not taking them seriously. They left and had no problem buying a new Tacoma at Pappas Toyota. The sales team at that dealership was very helpful and friendly. More

My sales person Abdul Awali was very knowledgeable and I did not feel pressured. I highly recommend Abdul for your next purchase. did not feel pressured. I highly recommend Abdul for your next purchase. More

Great dealership, Jim Trenary Chevy is very honest and very professional. My salesman Eric Throckmorton was very quick and efficient. very professional. My salesman Eric Throckmorton was very quick and efficient. More

I took my 2026 truck in to have a bed cover installed that I had bought from them online. I figured that since they were only charging $100.00 to install it that it wouldn't take to long. After 3 hours I that I had bought from them online. I figured that since they were only charging $100.00 to install it that it wouldn't take to long. After 3 hours I watched them struggling with it. They said that no instructions were with the cover. Another hour later they had it installed and asked me if I had a key to lock it. When told I didn't they looked at the bag that they had put in the front seat. The key was in the bag along with the instruction book. They also said that there was a wiring harness in the bag. They were drain tubes that they failed to install. I only hope that I have no problems with this truck, because I don't want to come back to this dealership ever again. More

Took my Camaro in for a simple LOF, and the service advisor Chris was rude from the start. He tried to upsell me on an engine induction service even though the car only has about 9,300 miles. Then he t advisor Chris was rude from the start. He tried to upsell me on an engine induction service even though the car only has about 9,300 miles. Then he tried to pitch a “red dot” service he could not even explain. He just threw a price at me and wanted me to say yes. I have a maintenance plan that was sold by the dealership, but he said they do not handle that and that I would need to pay up front and get reimbursed later. It is funny how a dealership can sell you the plan but not support it. They did not top off the washer fluid, did not reset the oil life monitor, and overall it felt like they just wanted to get me in and out without doing the basics right. Poor communication, poor attitude, and poor attention to detail. Definitely not the kind of service I expected from a Chevrolet dealership. More

THEE most helpful information I can provide someone in need of a vehicle, DO NOT GO TO THIS DEALERSHIP. Poor communication, lack of professionalism and will leave a potential buyer feeling abandoned. I we need of a vehicle, DO NOT GO TO THIS DEALERSHIP. Poor communication, lack of professionalism and will leave a potential buyer feeling abandoned. I went to 3 dealerships in search for a car. 5 star just did have the newer vehicle I was looking for but they will make the appropriate effort to sell you a vehicle. Jim Trenary (got their business info in mail), ignored me for several days after submitting my information and treated me second rate after having to physical go there to demand answer. In short, someone tell Will and Ethan to go consult with Steve at LOU FUSZ CHEVY. Steve and Lou Fusz are the definition of excellence!!! Lou Fusz! Lou Fusz! Lou Fusz! More

Took my car in for an oil change and the damaged the wheel. I was told by the manager that it would be replaced. Came back the next day and was told by a rude manager that he wasn't replacing the wheel wheel. I was told by the manager that it would be replaced. Came back the next day and was told by a rude manager that he wasn't replacing the wheel and to get out. never bring your vehicle here. More

Rich, the finance guys, was very unprofessional. We bought a brandnew car with 5 years/60k mile warrantee. He said that we had to buy an extended warrantee in order to get a loan from GM finance bec We bought a brandnew car with 5 years/60k mile warrantee. He said that we had to buy an extended warrantee in order to get a loan from GM finance because we were first time buyer. We told him, this was our third car. So, how could it be the first? He was friendly before we told him we didn't need an extended warrantee. After we told him, his professionalism turned 180deg from friendly to completely xxxxxxx and rude. More