Jim Trenary Chevrolet

DO NOT buy a car from Jim Trenary O’Fallon!!!!! John from the used car lot thought I was joking when I told him I was only willing to pay what I was willing to pay. We didn’t find that out until 3 hours late the used car lot thought I was joking when I told him I was only willing to pay what I was willing to pay. We didn’t find that out until 3 hours later though (all part of their plan) when I asked the finance manager exactly how much money she was trying to finance. She told me (full price plus the $199 admin fee that I told him I was absolutely not paying). About a half an hour later after beating my head against the wall with John, the finance manager informed us that she was going to speak with her boss (Justin) and get back with us on Monday. Guess what... that call never came!!!!! I’m guessing it was a ploy just to get us out of the store as I was getting a little loud due to being incredibly frustrated for having wasted over 3 hours of my life trying to be scammed!!!! This place is TRASH!!!! I will never buy a vehicle from them and neither should you!!!!! More

Refuse to replace my key phob Sakes management refuse to pay ti replace my key phob, and I've only had the vehicle for 2 months. I've never experienced any mess like this, but I Sakes management refuse to pay ti replace my key phob, and I've only had the vehicle for 2 months. I've never experienced any mess like this, but I will never purchase from them again! Used car sales department is horrible!!! My sales person didn't even remember me, smh! More

25 minutes On hold 25 minutes and then dropped checking on my service contract no updates trying to find out what I have left and miles for a oil change On hold 25 minutes and then dropped checking on my service contract no updates trying to find out what I have left and miles for a oil change More

Unethical and illegal Bought my information from Lending Tree and would not stop hounding me to come in and meet with them once a day for three weeks. Then Used an advertis Bought my information from Lending Tree and would not stop hounding me to come in and meet with them once a day for three weeks. Then Used an advertised priced with hidden restrictions. Gave vehicle a safety inspection and passed it yet ball joints were bad and they wouldn’t do anything until I said I would push for legal action. Beware of the crooked dealership, I will never use them again!!! More

Once a Used Care Salesman, ALWAYS a lying Used Car Salesman Never buy from this dealership. Bought a used car from this dealership on 5/15/2019 of which I paid cash. Went to the license office on 5/17/2019 and Never buy from this dealership. Bought a used car from this dealership on 5/15/2019 of which I paid cash. Went to the license office on 5/17/2019 and tried to get car licensed as I thought I had everything I needed. They told me I could not get car tags without a car title. Immediately called the dealership and they said it is being processed by the "girls upstairs". Now, I have a car that I cannot get licensed. They never did tell me when I would receive the car title, just that it would be delivered by fedex when the "girls upstairs: get finished. This is no doubt a scam operation that I fell into. Notified Attorney General, have not heard back yet. More

Sales people great!!!Service lying crooks! We have purchased 2 new vehicles in less than a year here. Sales did great! Service is very pushy trying to sell services like "a/c service" is a joke We have purchased 2 new vehicles in less than a year here. Sales did great! Service is very pushy trying to sell services like "a/c service" is a joke! Cars that have no miles under factory warranty should never have anything other than factory recommended in the manual. Also they cant keep an appointment to save their lives. They lost our business for life! More

disgusting, embarrassing company that bait and switches This is the lowest of the low dealership. Ashley Harden beck is the "financial manager" and easily the most deceitful individual i have came across. This is the lowest of the low dealership. Ashley Harden beck is the "financial manager" and easily the most deceitful individual i have came across. On December 22nd we turned in a leased tahoe and purchased a 2018 silverado. Her introduction was "bear with me, I am still hungover from the Christmas party the other night at Tully's". So quick to sign paperwork without going thru any details. My salesman Jason quit before picking up the truck, called me to say how embarrassed he was to work there and that Ashley is known for bait and switching. These crooks messed up a payoff causing my wife and my credit scores to have a late payment which we had to get settled with GM because elementary math is optional at Jim Ternary. She tacked on gap insurance and today the kicker was a $1141 personal property bill that these incompetent shady con artists forgot to pay and wouldn't honor. Run from this place if you get any uncomfortable feeling. I cannot believe how awful this experience was and hopefully they go out of business. Know way Ashley should be anywhere near a "financial manager" position. More

horrible dealership so many issues, my don took truck in for service and poter wrecked it and they refused to fix it correctly and took way to long. Went in 2x to buy new so many issues, my don took truck in for service and poter wrecked it and they refused to fix it correctly and took way to long. Went in 2x to buy new vehicles and gotta nothing but the run around. 1st time the jacked the price up after seeing it online 9,000.00 less and wanted me to give them my trade in for 0.0, last time overpriced on the vehicle and argued with me about trade cslue. I am done now, after 5 years moving my business else where More

Bought a lemon The buying experience and sales people were great. Everything was good up until a few days before my 30 day period was up. My head light was broken, n The buying experience and sales people were great. Everything was good up until a few days before my 30 day period was up. My head light was broken, not the bulb but the actual piece that holds it in and with school I wasn't able to make an appointment to have it fixed till after my 30 days was up. They wanted me to pay out of pocket. Since then my door handle broke off and it's having battery issues. It won't start and has to be jumped almost everytime I go to leave. Im a senior in high school and I saved every dime I have to buy this car. I don't have much money for repairs and I wasn't expecting to have many repairs seeing as I bought it from a reputable dealership and it is a newer model car. I've had nothing but issues and they have done nothing to help me. They just want more money for repairs that I shouldn't have to worry in he first place. More

Parts department- Janet Best experience with the manager John Petras , he will get you what you need. He knows what he is doing.Everyone should go to Jim Ternary. Best experience with the manager John Petras , he will get you what you need. He knows what he is doing.Everyone should go to Jim Ternary. More