Jim Trenary Chevrolet

We purchased a used 2016 Silverado Diesel Truck on July 3, 2021. We did not purchase the almost $800.00 warranty. A 2016 diesel with under 62,000 miles is just getting broke in, right! 4 days later the c 3, 2021. We did not purchase the almost $800.00 warranty. A 2016 diesel with under 62,000 miles is just getting broke in, right! 4 days later the check engine light came on. We took it to a Chevrolet dealership. We had 2 blown head gaskets, radiator needed replacing, and a new turbo charger. Cost $14,000 for repairs. They suggested we contact Jim Trenary dealership. I contacted our salesman. He said that Jim Silverman wanted to know what if anything Chevrolet was going to do as far as helping us. Chevrolet agreed to pay $10,000. The dealership doing the repairs agreed to charge us only $2,000 more. I talked to Jim Silverman, he said they will not help in paying for the repairs. That is why they offer the extended warranty. I asked if they would help in some way with the repair bill. Again I was told no. I sent the Jim Trenary dealership a certified letter stating this request and a copy of the repair order on August 4, 2021. I also asked them to respond to my letter. To date I have not received anything from them. When you pay $50,000 for a vehicle you expect it to last more than 4 days!! More

Where to start? Talk about a bad joke start to finish. Customer service? Non-existent. They gave me the run around time and time again when I began having engine and fuel injection issues on my 2018 Malib Customer service? Non-existent. They gave me the run around time and time again when I began having engine and fuel injection issues on my 2018 Malibu I had bought brand new. They will try to nickel and dime you on anything they can when doing warranty work. Don’t expect Jim Trenary to actually try and help when it comes to dealing with GM and definitely don’t expect GM to back up their car, as they “must back each individually owned dealers work”. Dealing with GM and Jim Trenary for almost 2 months now on the same engine issue and they continue to blame one another back and forth but have no interest in getting me in a reliable vehicle. When things go south for you, good luck trying to get ahold of AJ the service manager, it is obvious he hides behind his service advisors and the tinted glass office he sits in all day. Bottom line do not waste your time or money doing business with Jim Trenary or on a new Chevy. Nightmare of an experience all around with Jim Trenary and GM. PS don’t buy a 2018 Chevy Malibu unless you want fouled pistons (went thru 3 sets in 36k miles), cracked engine pistons & cylinder head (happened twice before they decided to replace engine), and a fuel system that Jim Trenary and Chevy admits gets carbon build up and must be flushed out every 15k miles (I must have missed that part in my owners manual). More

The most terrible customer service you could possibly imagine. They called me and told me they knew it was wrong with my truck and after spending $1400 on it it ran no better than it did when I brought i imagine. They called me and told me they knew it was wrong with my truck and after spending $1400 on it it ran no better than it did when I brought it in. They told me that they would give me a rental truck so that they could check my truck out again and fix it they never called me back and I had to call them and they still didn’t have a truck and never reached out to me to tell me anything. I finally settled for an SUV .So once it was back in the service center they called me and wanted more money to find out what was wrong with it and throw more parts at it at my cost with no discount whatsoever. Their service is terrible their technicians are terrible. Do not take your vehicle to this dealership unless you just want to throw money in the toilet. Would not recommend this place that anyone More

Been getting the run around on getting my 2019 Trax fixed. 9 days later still no fuel pump and rental car expenses keep adding up day by day. Given an electric car which cost 80$ a day to charge, 50$ d fixed. 9 days later still no fuel pump and rental car expenses keep adding up day by day. Given an electric car which cost 80$ a day to charge, 50$ deposit then amount of electric charge. They give you a charger which takes 4 days to charge at your residence. Now they been recalled but they don’t think that’s an issue that they been catching on fire. Never ever do business here again. More

Service took 6 visits to do a tune up right & put in 2 tires. They put a dent in the rear passenger door (I had just had the car repainted) and said they would fix it - I sent them pictures of it and they tires. They put a dent in the rear passenger door (I had just had the car repainted) and said they would fix it - I sent them pictures of it and they agreed… then back pedaled when I brought it in for the repair of their mistake. Stay away from Jim Trenary Chevy in O’Fallon, Mo. Incompetent organization. More

I bought a 2020 Chevrolet Tahoe from Jim Trenary Chevrolet in April 2020. I took my Tahoe in for an oil change and tire rotation on 3/17/2021 and they ruined my wheels. Brand new Tahoe with real Chevrolet in April 2020. I took my Tahoe in for an oil change and tire rotation on 3/17/2021 and they ruined my wheels. Brand new Tahoe with really nice all black glossy 22" wheels and when they pulled my car out I noticed severe gashes in the black wheels. It was in the middle area near the lug nuts so definitely was damage from a tool or someone hit my wheel with something somehow. It's nowhere near the edge by the tire so couldn't have come from a curb or anything else. The location and timing is for sure from slipping or tool mark gashing my wheel while changing tire rotation. You could even see that someone tried to rub them off but the gashes were permanent. I didn't even drive off the lot and I showed the service guy. He took pictures and agreed with me that it was bad. But after speaking to his service manager they claimed they could not 100% say that they caused the damage and would not fix my wheels. I told them the damage was not there when I drove in 2 hours prior and it had not left the lot. I called and left several messages with the General Manager Eric Cargill as well and never even got a call back or a response. I left a clear, precise reason why I was calling, service dates, my issue and never even got a response. I have never had such a bad experience at a dealer before. You'd think when you buy a brand new car from a dealer they'd try to keep you as a repeat customer. This was my third Tahoe I have purchased in the last several years but my first and last time at Jim Trenary Chevrolet. I will not be back as a customer. I will do my service and buy my future Tahoe's at Lou Fusz Chevrolet in St. Peters, MO. I purchased my last two Tahoe's from Lou Fusz and did all my previous service and maintenance with them as well. More

We were told that the brakes squeaking on a brand new 2020 Traverse High Country was normal. Every time my wife backs out of our driveway or a parking spot the brakes squeal. My wife told them about it 2020 Traverse High Country was normal. Every time my wife backs out of our driveway or a parking spot the brakes squeal. My wife told them about it the last time she was up there and they pretty much blew her off. I told her not to leave today until they fix the squeaky brakes. The guy seriously told her that is normal at low speeds and they can't do anything about it unless it happens at higher speeds. I was unaware that squeaky brakes was a "normal" thing on a brand new top of the line vehicle. I called another dealer and was told it's a know problem and to bring it to them and they would fix it. It's really weird that I only notice this on our vehicle when apparently this is "normal." WHAT A JOKE!!!! More

I did have a wonderful experience when I purchased Ford Explorer at Jim Trenery.Especially with Daniella and Tony they did all the impossible possible. Tony and Daniella was so helpful they made everything Explorer at Jim Trenery.Especially with Daniella and Tony they did all the impossible possible. Tony and Daniella was so helpful they made everything happen so fast I only waited for an hour and I was able to bring the Vehicle home in less than an hour. Great Job I will recommend them to everyone who’s thinking of getting a car .Thanks great job More

VERY Happy They were very helpful in the purchase of my car. They walked me through the process and explained everything to me. Also very reasonably priced. Grea They were very helpful in the purchase of my car. They walked me through the process and explained everything to me. Also very reasonably priced. Great experience! More

Happy with my service here. Thanks everyone. Always a pleasure to do business here. Easy to get to as well. Check this place out. Thanks again. pleasure to do business here. Easy to get to as well. Check this place out. Thanks again. More