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Jim Shorkey Nissan of Gainesville

Gainesville, GA

3.1
1,112 Reviews

2400 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,112 reviews

October 23, 2020

Dependable service. On a moment’s notice when my battery died when parked in front of a store, they went to work to fix my problem immediately. More

by irene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Brickhouse
October 05, 2020

My husband & I arrived late in the day on a Saturday. The salesman, finance guru and closer were amazing and thorough. I recommend them highly. More

by Barton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name of the dude who we signed final papers with. He was helpful and efficient., Brandon Biola, Michael Peters
October 04, 2020

Always friendly. Pleasant atmosphere.It has been my Always friendly. Pleasant atmosphere. It has been my experience over the years that no one try's to pressure you either in service or sales. Doing More

by Peg S
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Brickhouse
October 03, 2020

I am always pleased with the service I receive at Carriage Nissan. Jake Law is an awesome young man. Very courteous and polite. Receptionist is great! More

by Marie Richards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra, Receptionist , Debra Delong, Jake Law
September 25, 2020

Best car buying experience. Erin Clark was really helpful, very knowledgeable & a pleasure to work with. Thanks so much for all the help and assistance. Really quick service. More

by Melonie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Clark, Rafael Mendoza
September 17, 2020

Terrible attitude and do not believe their talk on taking CoVid seriously. They do not all wear masks and they do not social distance. I had to step back several times during my visit as they were never at More

by bellalunagypsy44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shea Bailey, Werner Guevara
Sep 18, 2020 -

Jim Shorkey Nissan of Gainesville responded

Hello, we have no record of your visit and do not recognize your experience. What you describe is not how our dealership is run and this experience is not consistent with what is happening in our store. We would love to speak more about your visit and learn your identity. Please send an email to wecare@choosecarriage.com with the best contact info and we will be in touch with you as soon possible. Thank you

Sep 22, 2020 -

bellalunagypsy44 responded

There will be no future contact. You made your position quite clear concerning the issues I faced at your dealership to me already. The fact that I have made it public is the only reason your suggesting I contact you. You didn’t care until then, again showing your inconsiderate attitude. You don’t have any info concerning the issue because you didn’t care then and the only reason you care now is because I did make it public. I have no intention of ever returning to your dealership but definitely want people to know my bad experience and to be aware should they decide to come there. I’ll be more than happy to take my regular service visits to the tune of $1500/$2000 a year to another Nissan dealer. You are off the list!!!

Sep 22, 2020 -

Jim Shorkey Nissan of Gainesville responded

We are not concerned that you made inaccurate statements online, but we would like to get to the bottom of why you felt posting them was necessary. In order to do that we would need to know who you are. If you would like to get help you can email or give us a call and we would be happy to discuss your most recent visit with us and do what it takes to make things right. Thank you

Sep 22, 2020 -

bellalunagypsy44 responded

My statements are dead on. Your sarcasm in your last post shows your true colors and bad attitude. Deny, deny, deny all you want. I know what I experienced in your dealership. I have traveled the US been to many Nissan dealerships. Yours was the absolute worst in attitude. It was posted online so that others could be aware of my experience. The fact that you don’t get that just shows your lack of understanding for good customer care.

Sep 22, 2020 -

Jim Shorkey Nissan of Gainesville responded

There is no sarcasm, we truly want to get to the bottom of this and need your actual name and contact information to attempt to do that. We do not know who "bellalunagypsy44" is. Thank you

Sep 22, 2020 -

Jim Shorkey Nissan of Gainesville responded

There is no sarcasm, we truly want to get to the bottom of this and need your actual name and contact information to attempt to do that. We do not know who "bellalunagypsy44" is. Thank you

September 13, 2020

Service was excellent. Very efficient and timely. They drove me home and then picked me up later at my home. The repair work was done flawlessly. More

by WRG34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Law, Delfi Becerra, Tyler Ackermann
September 03, 2020

Dealership and staff are amazing. As a single woman I didn’t feel taken advantage of and my salesman Cody went out of his way to calm my nerves and reassure me that I was doing the right thing More

by Tammy.sullivan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza, Cody Longwith
September 02, 2020

Overall it was a good experience and met all my expectations. The entire staff was friendly and accommodating. I would recommend Carriage to anyone looking to purchase a new car!! More

by Billy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Biola, Edgar Velazquez
August 17, 2020

Really awesome sales team and finance team! Jamie was my salesperson and did a great job from the time I walked in to the delivery of the car. All the finance team and everyone was super speedy and very kno More

by SCOTTlPOWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
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