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49 Reviews of Jim O'Neal Ford - Service Center
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August 24, 2019
Great service. Jeff Harris listens and cares about your problems, does his best to assist you with service needs I always leave satisfied by concerns gave been addre Jeff Harris listens and cares about your problems, does his best to assist you with service needs I always leave satisfied by concerns gave been addressed and repaired properly More
by Ford man
Employees Worked With
August 19, 2019
Service department needs help Very difficult to get appointments for service even though my car was purchased there. I first tried a chat on line, was told the service dept would c Very difficult to get appointments for service even though my car was purchased there. I first tried a chat on line, was told the service dept would call back to confirm appointment. Two days later when I had not received a call back I called, was on hold for 5 minutes no answer! I finally did an appointment through Ford Pass! Got my 15,000 mile service done, cashier didn’t know how to redeem Ford Pass points... train your people Jim O’Neal Ford! More
by KayEscape55
Employees Worked With
Ashley on chat
July 10, 2019
Terrible ! Don’t go here - I bought my car brand new 2 years ago took it in for routine maintenance thy kept it for ten days called me told me it wasn’t fixed ! Don’t go here - I bought my car brand new 2 years ago took it in for routine maintenance thy kept it for ten days called me told me it wasn’t fixed and I had to come pick it up and pay them $715 ... never will I or my family buy another vehicle from this establishment More
by Aeendris35
April 04, 2019
Waited all day and never looked at it I got there at 9 am and waited all day and at 4:55 they told their mechanic he didn't have time to look at it Worse dealer ever I got there at 9 am and waited all day and at 4:55 they told their mechanic he didn't have time to look at it Worse dealer ever More
by Dissatisfied
Employees Worked With
Amanda Jeffries
May 13, 2018
Great service, Great price! Jim O’Neal Ford Just fixed my 2010 Escape for half of what I had been quoted by another Service organization. They got the car in quickly and fixed it Jim O’Neal Ford Just fixed my 2010 Escape for half of what I had been quoted by another Service organization. They got the car in quickly and fixed it within hours of the required parts delivery. Awesome experience. More
by Gransusan
Employees Worked With
Owner CHRIS O’Neal, Mike Albright
February 01, 2018
Purchased used car I had taken my escape in for a recall service and was in need of a rental. Service dept so very friendly and polite. They had a rental car ready for I had taken my escape in for a recall service and was in need of a rental. Service dept so very friendly and polite. They had a rental car ready for me also. But I had been looking for an escape titanium. They had one I was interested in and Randy Weber, the Used car Manager, was very helpful as they just had gotten this one in the day before. Bruce Walker, my used car salesman, was the best! After he went over everything about the car, I told him I needed figures on my escape. Since it was in the service dept, needed to wait until it was done then they could give me an appraisal. I left in the rental to run errands and went back when my car was done. Bruce had everything taken care and had all the info I asked for. We came to an easy agreement on trading mine in on the titanium. Bruce made the buying experience very easy. I'm super pleased with everything! More
by dean,teressa123
May 31, 2012
I have dealt with Jeff Harris, Bo, and Mike Albright on I have dealt with Jeff Harris, Bo, and Mike Albright on many occasions from replacing a transmission and oil changes, to this last trip with my AC on I have dealt with Jeff Harris, Bo, and Mike Albright on many occasions from replacing a transmission and oil changes, to this last trip with my AC on my Expedition. They are always upfront and trustworthy. The last trip in there with my AC, there was more wrong than expected (which was an upfront possibility) and they called before they did any work to fix it. They searched out the best deal for my money to fix my Expedition (which was using FORD parts I might add vs. aftermarket for a better warranty for just a few dollars more (less than $25 in my case)). I would highly recommend using this dealership for service. Tell them I sent ya! More
by kevin_case
Employees Worked With
Jeff Harris
May 23, 2012
I have my Ford Escape service their and they do a great job everytime. The service writers always keep me informed and never try to upsale me things I don't need. job everytime. The service writers always keep me informed and never try to upsale me things I don't need. More
by janelynn
Employees Worked With
Jeff & Bo
April 17, 2012
Customer service does not keep their word and does not pay attention to customer requests, nor do they communicate with each other. They rush vehicles out of the door with out making sure the work was don pay attention to customer requests, nor do they communicate with each other. They rush vehicles out of the door with out making sure the work was done properly. My experiences have been nothing but negative and I will no longer take my vehicles there for service. More
by Iainaym
Employees Worked With
Mike Albright, Jeff
