Jim Norton Toyota of OKC

The dealership neglected to put my oil filter in correctly and caused my new 4Runner to run completely out of oil. They state they nothing is wrong with the vehicle but they refuse to let us trade i correctly and caused my new 4Runner to run completely out of oil. They state they nothing is wrong with the vehicle but they refuse to let us trade it in. The GM is nowhere to be found in this and is making us wait 2 weeks before he has time for a meeting with us. More

My name is R. Miller (giving my name as I noticed they love to claim they can't identify other folks who've left reviews). I have had 2 experiences with Jim Norto Miller (giving my name as I noticed they love to claim they can't identify other folks who've left reviews). I have had 2 experiences with Jim Norton Toyota Service Dept and both of them were VERY BAD experiences. First one was to address several items on my Land Cruiser. Back in late May, I brought my vehicle in and gave them the things I wanted to address. They later called me to discuss SOME of the items and to let me know that one of the transmission items needed to come in from Japan, but it would be in no later than June 10th. Well, I finally received my vehicle on JULY 9th. One of the items (AC/Heat temp setting issue) was not addressed other than to tell me they couldn't reproduce the problem. After looking at the ticket I know why. The tech (Mark) that checked me in didn't type the issue in correctly even though I told him more than once (and explained it another time over the phone as I reminded them to get it done. From the minute I got there Mark seemed very nervouse and trembled as he typed (he either had a nervous condition OR they are under a lot of pressure from Mgt in an unhealthy environment. They also sold me a radiator saying I had a small leak. I took them for their word, but I think if there was a leak I would notice coolant on my driveway, or someone would notice it during a oil change service. there was a SERIOUS LACK OF COMMUNICATION when it came to keeping me notified on the status. I had to call for updates and, on many occasions, they didn't call back, I had to call again. Completely UNACCEPTABLE. Anyway, on JULY 9th I was FINALLY happy to have my vehicle back after 6 weeks in a smaller vehicle (THAT I HAD TO PAY TO RENT FROM THEM). Most recently, last week I receive notification from Jim Norton Toyota alerting of a recall due to a seatbelt issue. I immediately called to schedule the appointment for this morning. I was told over the phone that it was about a 1.5 - 2 hr job. I do not have time to sit around the dealership for a couple of hours so I RENT a 4Runner from them (their loaner cars are Corollas but I can't go from a Land Cruiser and the height of it to a low sitting Corolla, getting in and out of my car all day). At 3:13 PM today I receive a text saying they have not started on my car and it would not be ready until tomorrow. I called them and said it would be fine AS LONG AS I DIDN'T HAVE TO PAY THE ADDITIONAL DAY RENTAL SINCE IT WAS THEIR ISSUE NOT MINE. I was told that the rental was set up as a 24 hr rental meaning as long as I had it back 24 hrs from time of pickup I would be fine. I advised that I had an appt in the morning and it would be impossible to have it there. Nieves (the person I spoke with) said sorry, I could come in today and swap the 4Runner for a Corolla and then pick up my vehicle later in the day tomorrow. This would be a HUGE hassle for me so I said sorry, if they can't waive the $20 rental for the 4Runner 2nd day I was just going to come pick up my Land Cruiser and get the recall fixed at another dealership (for me, the $20 was not the issue, that's nothing. It was THE PRINCIPLE of the matter and their willingness to upset and inconvenience a customer for $20). Nieve's response - "OK." There was no "let me see what I can do" or any other attempt to make sure a customer wasn't upset. THIS IS ATTITUDE IS THE RESULT OF A) BAD HIRING, B) BAD TRAINING, or C) THE CORPORATE CULTURE AT JIM NORTON TOYOTA. None of these options are acceptable in an industry where SERVICE is CRITICAL. I have been researching the new Land Cruisers and Sequoias as it's time to get a new vehicle but there is NO CHANCE I will purchase even a keychain from Jim Norton Toyota. After reading many reviews here I see POOR SERVICE SHOULD BE EXPECTED AT JIM NORTON TOYOTA. The avg review score for Jim Norton Toyota is UNDER 2 STARS!! That's PATHETIC and if I were the owner I would start by FIRING the GM and the SERVICE DEPT MGR and DEMAND better training. More

I bought a 2018 Toyota Highlander, paid cash on 5/31/24. It needed what, I thought were, minor repairs. It needed a windshield and some paint and scratches touched up. And that's when the xxxx show started. It needed what, I thought were, minor repairs. It needed a windshield and some paint and scratches touched up. And that's when the xxxx show started. Salesman said car would be ready the following Wednesday. I had to call and get the update on Wednesday and per the salesman the paint and body people did not show up. So it would be another week before they were back. Then the disaster with the windshield. I was told by the salesman that the wind shield had to be special ordered from Toyota. Because it had to be calibtated. I don't know for sure, but I believe at that time the windshield had not even been ordred. Service Department and Sales Department DO NOT WORK WELL TOGETHER. LEFT HAND DOESN'T KNOW WHAT RIGHT HAND IS DOING. SERVICE DEPARTMENT HAS RUDE CUSTOMER SERVICE REPRESENTATIVES. To make a very long drawn out story short I finally got my car delivered on 6/12/24. And I'll be damned if the salesman didn't tell me he personally took my car to Safelite to get a windshield installed. (Remember I was told it had to be specially ordered from Toyota due to needing to be calibrated).It took them almost 2 weeks to do these minor things. I was not a happy camper and let them know it. So then on 6/27/24 I received a voice mail message from HEATH General SALES Manager-to return his call, he wanted to discuss what had happened with my horrible experience. I called him back on 6/28/24 and left 2 messages for him to return my call. To date no return call. So on 7/1/24 I called James Deaton FIXED OPERATIONS DIRECTOR and left him a message to call me back. To date no return call from him either. So it appears to me that Jim Norton Toyotas UPPER MANAGEMENT does not care and do not return calls. If Jim Norton Toyota can not handle minor repairs I definitely won't be going back for any major repairs. Be AWARE of the lack of professionalism with Jim Norton Toyota. AND NEVER EVER EVER PAY CASH UPFRONT YOU HAVE BEEN WARNED!!!!! More

Dropped in to test drive a new Land Cruiser, they had two on the lot. The sales team was reluctant to help us, at best. We were informed that one of the land cruisers was already sold and the other was out o on the lot. The sales team was reluctant to help us, at best. We were informed that one of the land cruisers was already sold and the other was out on a test drive already. So waiting for the one to make its way back the salesman was aloof about answering any questions and seemed very uninterested in helping us. He felt very judgmental and when we finally just decided to leave he just said OK and went inside. Worst car shopping experience ever and I’ve had some bad ones. Toyota does not care about customers. More

Bought a truck that came with issues, I originally thought it was user error, but nope, when the ambient temp is around 75 or higher the sound system stops working… the dealership pretty much told me thought it was user error, but nope, when the ambient temp is around 75 or higher the sound system stops working… the dealership pretty much told me I was unlucky and to get it fixed via warranty… but now I’m waiting 3+ weeks to hopefully have it resolved. More

I’ve bought several cars from Jim Norton OKC starting with an RAV4, a Corolla for the Wife, Tacoma, used Tesla, and now a Tundra. There were some issues here and there, which can be expected of any deale with an RAV4, a Corolla for the Wife, Tacoma, used Tesla, and now a Tundra. There were some issues here and there, which can be expected of any dealership, but overall I am very pleased with the new to me truck, and with the exceptional, friendly, customer based experience that Steven and Nate provided. The Dealership seems to be focusing more on customer satisfaction, fair prices, and great service, which is refreshing. I would like to see a return of the car wash and interior detail with service, as I think this would set the department apart from say your local mechanic. In closing, Steven and Nate have gone above and beyond to make me feel valued and pleased as a customer and have ensured if, and when it’s time for another vehicle, Jim Norton will be my first choice. More

Came from out of state and purchased a vehicle on December 1, 2023. (we have purchased several vehicles out of state in the past and never had a problem). Was given a temporary tag for my vehicle t December 1, 2023. (we have purchased several vehicles out of state in the past and never had a problem). Was given a temporary tag for my vehicle that expired after 60 days. They said they would process the registration for the state of Texas and send my license plates to me. It is past 60 days and currently my "temporary" tag has expired. I have made several calls and cannot get one single person at the dealership to return my call and let me know the problem. I called the Texas DMV today and tried to look up my registration using my VIN and they have no record of my vehicle in their system. Very unprofessional staff!!! I am left sitting here with expired tags and no one to help. Will definitely never shop here again and will tell everyone I know to stay away also! More

Made appointment a week in advance. Had an over 2 hour wait for routine Toyota care. Tired of waiting. Service wasn’t done. Will never return Went to Bob Howard in Edmond that sam Had an over 2 hour wait for routine Toyota care. Tired of waiting. Service wasn’t done. Will never return Went to Bob Howard in Edmond that same day. Make to make appointment. Serviced quickly no wait and they even washed my car More

I made an appointment to see a used car. When I showed up I was not allowed to speak to the sales manager I was told to ask for. It took 30 minutes for the sales team member, Leon Anthony, t When I showed up I was not allowed to speak to the sales manager I was told to ask for. It took 30 minutes for the sales team member, Leon Anthony, to get the car we made an appointment to see. While doing a walk around he received a phone call. He received at least 3 more calls during the test drive and while we talked about the situation we ended up with, which I see as very poor customer service. So on the test drive, Mr Anthony raved about their 120pt inspections and how there was not a single problem that could get passed their service department. Well, I have a list of issues. The detail job was poor at best. The front driver side tire was worn to less than 50% on the outer edge while the inside edge was likely over 80% like the other tires, alignment was the 120pt inspection. Then the transmission failed during the test drive. Having owned and worked on many cars, I know the signs of a failed torque converter and slipping transmission. The car barely made it back to the dealership. I was asked to sign a paper saying I would purchase the vehicle after the repair. I agreed on the condition that it got no less than a gm reman transmission (chevy car). I was told that was not an option and it would be repaired in house. I declined that offer. Mr Anthony asked my family and I to sit while he talked to his manager about the situation. 30 minutes later his manager came out and asked me if I would like to look at a Toyota avalon that was just traded in and was not yet listed, He offered me FIRST CHANCE AT THIS AMAZING DEAL! As I talked to them my wife looked the car up on their website where car fax shows it had been traded over a month ago. I agreed to look at it, as I have very little experience with those models. As we went outside I was informed this car was owned by a little old lady and garage kept. Another sales member said the same thing as we walked by. I will admit that the car was in better condition than the Chevy we originally looked at. Mr Anthony instructed me to turn back early on my test drive. I jokingly asked if he was worried about this transmission failing too, he replied "no this car has a 60k mile powertrain warranty" to which I asked, "how many years" he responded "5 yrs 60k miles, this car would leave you 20k miles of existing warranty to confidently drive", when I pointed out that we were in a 2018 Toyota on 12/30/23 he got pretty flustered and argued his point before offering to sell me an extended warranty. I declined by telling him this whole thing is feeling like a scam. On the way back, I flipped through the XM stations and I don't know many little old ladies that have hip hop nation and shade 45 saved in their top 5 stations. Buyer beware at this dealership. More

Jim Norton Toyota OKC assured us they DO NOT charge a premium on new vehicles like most every Toyota dealer is doing. Oh wait..THEY DO! It is called the $4000 Jim Norton Protection Package! After w premium on new vehicles like most every Toyota dealer is doing. Oh wait..THEY DO! It is called the $4000 Jim Norton Protection Package! After working with jntokc & waiting for over 2 months, 3 vehicles are on the way! We choose 1 & proceed to complete the deal. Surprise! No Package (premium) - No Deal! Jim Norton OKC be honest! Your package is the same as charging a premium! The difference is that yours is wrapped in very expensive nitrogen, tinted windows & svcs. Your response to our objection was, "There is a line of others that will pay!" We should have read the reviews. This dealer appears to be quite good at blurring the lines. More