Jim Norton Toyota of OKC

I made an appointment for routine oil change and tire rotation at noon.. I got there at 1150 and, as usual, they always want to recommend hundreds of dollars in additional things that they say needs to b rotation at noon.. I got there at 1150 and, as usual, they always want to recommend hundreds of dollars in additional things that they say needs to be done.. That's fine, just said no to that.. The main complaint I have is the time it takes from when they pull the vehicle out of the service bay until they get the paperwork completed was about 40 minutes, and when I said that, the service writer (Robert Tharyn) smarted off and said, "that's why I told you it would take 1-1 1/2 hours".. I have never been so put off by a person that has no respect for peoples time as I was by his lack of concern.. We have bought numerous cars, even before Jim Norton was the owner of this dealership, and I have never seen such a messed up system as having to wait for as long to pay and be on my way as it did to perform the service in the first place. Why do they call it "express service" when it takes so much longer than competitors? Also, I was told they eliminated the veterans discount they used to give, so an oil change and tire rotation is now nearly $100.. We are in the market for a new car as I write this, and after the last three experiences I have had at Jim Norton, I am considering going back to Post Oak, or even changing car brands all together.. I know you will respond as you have to others on here, for me to call someone and listen to them tell me how sorry they are, but don't bother, if you don't care about people when they are right in front of you, I don't need lip service only to be treated poorly again the next time around. If you care to look up records to verify this the cardboard tag number for this service was T9079 and the invoice number is 1016342. More

We made a deal for a car on Saturday and planned to pick up the car Monday, we live out of town. Got a call Monday morning saying “sorry we sold the car Saturday afternoon. Very disappointing up the car Monday, we live out of town. Got a call Monday morning saying “sorry we sold the car Saturday afternoon. Very disappointing More

I initially wrote a good review about this dealership, but since that time I have regret doing so. I have tried to contact the dealership for over a week and no one has returned my calls. There were que but since that time I have regret doing so. I have tried to contact the dealership for over a week and no one has returned my calls. There were questions regarding the contract that I wanted clarified. Also, Heath, supposedly a manager informed my insurance agent that my car was so damaged that if it sat on the lot more than 3 days, it would be going to auction. I checked their website on August 3rd, my car was still on the lot. That was 21 days after we traded. I WILL NOT be doing business with Jim Norton Toyota again. If they cannot have the courtesy to return phone calls, they do not need my business. More

What a difference 6 months can make. I originally gave 5 stars based on my experience with the sales department. but after receiving repeated harassing emails from Carfax and Jim Norton I originally gave 5 stars based on my experience with the sales department. but after receiving repeated harassing emails from Carfax and Jim Norton Toyota, I am changing my rating. I bought my car from Jim Norton, but have it serviced at a different dealership. However, Jim Norton has been sending notifications to Carfax saying I've missed scheduled maintenance, despite my letting them know I am having my vehicle serviced elsewhere. Also, they've added themselves as the favorite shop on Carfax, so I can't even change shops or update the cars information in their system. I get that they want to do my vehicle maintenance, but its my car. I decide where I take it. More

I won't be back, I will be yelling later on in this post, and what happened to me makes me wonder if the service consultants are told to upsell to earn a bonus tied to sales of services or if they receive a and what happened to me makes me wonder if the service consultants are told to upsell to earn a bonus tied to sales of services or if they receive a commission for how much they can upsell their services. For over 15 years, I have gone to Hudiburg/Post Oak Toyota to purchase my cars and to have my maintenance work done, but when I received a mailer coupon for an oil change and wiper blade replacement for $1, I decided to try Jim Norton Toyota of OKC on May 23, 2023. As I drove in, they have a device that "measured" my wheel alignment and the lights on it turned red. At the same time, a female took photos of my four tires. I gave the service consultant the $1 coupon and he, Thy Sorluangsana-#219830, told me that the red lights meant that my alignment was very bad and that he recommended the wheel alignment for an additional $109.95. I trusted his expertise and the red lights scared me into thinking that something bad could happen, so I agreed to add that amount to my bill since my oil change and wiper blade replacements gave me a $102.45 credit balance before the usual maintenance service. Thy then looked at my mileage of 30893 and told me the tune-up I needed is the most expensive. I asked him how much and he pulled it up on his computer and showed me that it would cost me $348.75! Trusting Thy to tell me the amount it would cost for the 30K (which he did not), I agreed to have it done, but only if they would give me a loaner so that I could get back to work in Edmond since the in-and-out time drastically increased. That is the only reason there is even one star. When the car was finished, I returned the rental and picked up my car. When I got home from work and read through the documents I received when I paid the $563.13, I realized that Thy Sorluangsana did not tell me the truth. THE DOCUMENTS SAY THAT I REQUESTED THESE SERVICES, BUT I ONLY REQUESTED THEM BECAUSE THY SAID THE SERVICES WERE REQUIRED AT 30K MILES! THE AGENT FOR THE COMPANY, THY, LOOKED ME SQUARE IN THE FACE AND LIED TO ME WHEN HE SAID THAT THE 30K WAS THE EXPENSIVE MAINTENANCE APPOINTMENT BECAUSE IT IS THE 40K THAT IS THE EXPENSIVE SERVICE TO REPLACE AND REFILL ALMOST EVERYTHING. Keep in mind that my car only had 30,893 miles on it when I took it to Jim Norton. The paperwork they gave me shows that they performed the 40K service for free and at my request. They then show that they performed the 40K as the 30K and charged me the full amount of the 40K. I repeat I will not be back. I do not trust Jim Norton Toyota, and I do not even know how Post Oak Toyota is going to handle this since the 40K was done way too early! I am a 62-year-old elementary school teacher and my financial resources continue to be very limited. Shame on Thy Sorluangsana and Jim Norton Toyota, and I will share my truth about this transaction when asked where I take my car! More

Had a morning appointment to get oil changed. Two hours later I had to ask about my vehicle. My paperwork was found sitting on a desk to be processed. Not sure how much longer I would've had t Two hours later I had to ask about my vehicle. My paperwork was found sitting on a desk to be processed. Not sure how much longer I would've had to wait if I wouldn't have asked. Very disappointing. More

I took Toyota Corolla for regular maintenance and asked them to check on a tire because I had to put air on the tire twice when air low pressure sign came on. When I went to pick up the tire the mechanic them to check on a tire because I had to put air on the tire twice when air low pressure sign came on. When I went to pick up the tire the mechanic told me that he found the mail and patched up the tire. Tire low pressure sign was on and he told me that it will go away once I drive little bit. I brought the car home followed my sister’s car and next morning when I pulled out the car from the garage the tire was completely flat. Luckily I didn’t take the highway, can you imagine if the patch had come off on the highway I would have been in a serious accident. These dealership either has incompetent mechanics or trying to scam people by jeopardizing people’s lives. I took extra days off for my sister’s birthday and we planned to do a lot of errands on both our days off. Everything is ruined because of incompetent people. Now every time when we will have to take the car to the dealership we have to take 3 days off. If they had negative rating, they would get negative rating from me. Very disappointed with this dealership. More

I made an appointment to have my oil changed two weeks ago at a specific time of 8:20 AM morning. When I got there and checked in, they tell me it would be two hours to get my oil changed. It’s ridiculous ago at a specific time of 8:20 AM morning. When I got there and checked in, they tell me it would be two hours to get my oil changed. It’s ridiculous to have appointments set for service and then, after the upsell for them to tell you that they can’t even get started on it for an hour and a half. Go somewhere else. More

About 4 or 5 months ago I bought our 4 Runner in for service, it was due for fluid check and tire rotation. When I got about halfway home, I noticed they never rotated tires because one tire had too muc service, it was due for fluid check and tire rotation. When I got about halfway home, I noticed they never rotated tires because one tire had too much air so I asked them to adjust it. I informed Toyota and one of the managers named Ryan called me back the next day, saw they never rotated the tires after reviewing the camera, he apologized and had me bring it back, this time we marked the tires, still never rotated, called again and they never called back no matter how many messages I left for Ryan and also left messages through the service desk. We are up for a service call again and they told me that it was for an oil change and tire rotation, then l got an email for service totaling $807.06 that they said we need, this is our 3rd time we purchased a brand new 4 Runner through Jim Norton and never got a bill like this. I called and the service manager was supposed to call me yesterday (03/07/23) to explain it all to me, not surprised, she never did and it is already the 8th. We don’t even have 14,000 miles on it and on the top of that bill it says for 30,000 miles but she said they suggest we get it, why would we need all that stuff totaling $807.06 or does this have something to do with me complaining about things not being done? So disappointed in Jim Norton Toyota and we love our 4 Runner and the thought of finding something else is horrible, but who would want to be treated this way when you spend so much on a new vehicle. More

I don't know what else to say here, except I've tried TWICE now to buy a vehicle from them. Both times I've been in the middle of getting a deal together, they disappear and leave me hanging. This time w TWICE now to buy a vehicle from them. Both times I've been in the middle of getting a deal together, they disappear and leave me hanging. This time was with the Internet Director. If a manager leaves a buyer hanging, I can only imagine how a regular sales rep would treat people. Lead by example! More