Jim Norton Toyota Tulsa - Service Center

Worst experience ever. Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) by letting buy another part. Worst of all, my truck is still not fixed and they wont warranty the work. Its been less than 4 months. All my time and money has been wasted. Also, the customer service has been the worst. No replies on text messages. 10 days to return a phone call. I thought we paid more at dealerships so we don't get taken advantage of by shady people. Not at Jim Norton. I have called Eric Cooper 3 times in the last 10 days. They are open 9 of those days. Just received my first call back. Seems like they don't care about anyone once they have your money. One more thing, twice someone there has broken parts on my truck and I was told it's my fault because my car wasn't new. Seriously. Once it was the door latch and they wouldn't even bring me my truck. I had to walk up the hill myself and discover the door wide open to the world. Make sure to read everything they give you to sign and initial. My fatal mistake. I mean it's definitely common sense and I messed that up. But when they lie to after specifically asking about said part I didn't really think twice. Hard lesson learned for sure. More

I want to express my disappointment in the service provided in both the collision center and the auto rental service desk. Regarding the collision center , we dropped our vehicle off on 12/2 , and i provided in both the collision center and the auto rental service desk. Regarding the collision center , we dropped our vehicle off on 12/2 , and it took until 1/2 before the job was completed. The job was quoted to take no longer than 2-3 weeks but I was never updated and had to contact the collision center. Regarding the rental area, when my wife dropped off the vehicle she was informed she would have to walk up to the center as there was no one available to drive her up there since those people had left for the day at 4:00, even though you were open until 5:30. This extremely poor customer service! More

The service has been very courteous and they also provided transportation to me as needed provided transportation to me as needed More

Our first visit was at zero stars, but Jacob turned it into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant impro into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant improvement would be to respond quickly to a voicemail or email no matter what, even if the reply is short and non-committal. More

Appreciate being taken home to perform chores while my car was being worked on. Also liked the car wash after the service! car was being worked on. Also liked the car wash after the service! More

I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his coworkers have created. I could not type my last 4 experience situations in this box, but if you would like to hear more, feel free to give me a call. We have purchased several vehicles from this location, but we will not be purchasing vehicles moving forward. My latest is a 2023 Tundra, i cannot believe the issues with this truck and the lack of knowledge in their service department regarding the remedies and parts. I wish someone could just actually help me out opposed to the typical move on to the next customer mentality. More

Advisor Daniel Rampp did a fantastic job walking me through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped me into a rental while work was being done. He made this process smooth and less stressful! And the mechanics at JN did a great job of diagnosing what was wrong and seeing it through until completion. More

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

As usual, good service, friendly staff, clean and comfortable facilities. Will keep returning for regular maintenance services. comfortable facilities. Will keep returning for regular maintenance services. More

Always a good experience. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. More