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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,247 reviews

June 12, 2024

The wait time for maintenance at my last visit was over an hour longer than I was told it would be. The reason given was unsatisfactory. I was told "they just got behind". This happened on another visit More

by dward42586
Service Time
Recommend Dealer
No
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this. Our management team takes every customer’s concern seriously, as our goal is to provide an exceptional experience every step of the way, With your permission, we would like to discuss the specifics.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

I am happy with Jim Norton Toyota's service department. They don't try to upsell you on services your vehicle doesn't need, and they are respectful of your time. More

by teresa.lamx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names
Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, Teresa! We are delighted to hear that you found our service department at Jim Norton Toyota to be honest and respectful of your time. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

Service department is easy to deal with & keeps you well informed on whats going on with your vehicle. More

by allenetchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive feedback, Allen! We're glad to hear that you found our service department friendly, efficient, and informative. We appreciate your business and look forward to assisting you with your vehicle in the future. See you next time at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

Great experience! Quick check in with a very nice customer service associate followed by a minimal wait. I was out of there before I expected! More

by MRMCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Hale
Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review! We're thrilled to hear about your great experience at Jim Norton Toyota. Our team always aims to provide efficient and friendly service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

The work was well done. They went beyond my expectstions in replacing a bad tail light. I had requested an alignment, but he that my car was in perfect alignment, therefor More

by briancherylbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and for choosing Jim Norton Toyota for your automotive needs, Brian! We are thrilled to hear that we exceeded your expectations with the tail light replacement and alignment check. We strive to provide top-notch service to all our customers and we look forward to assisting you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 10, 2024

Service was excellent. I had several things done and I anticipated my wait would be longer than it was. I was pleasantly surprised the work was finished earlier and I was More

by sheetsjrrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your positive experience with us, Robert! We are thrilled to hear that our team at Jim Norton Toyota provided you with excellent service and completed the work in a timely manner. We value your feedback and look forward to welcoming you back in the future. Sincerely, Courtney, Jim Norton Auto Group

June 10, 2024

Always a great experience with Jim Norton Toyota, I definitely recommend using the for your Toyota needs. More

by luke.b.oldham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for recommending Jim Norton Toyota for your Toyota needs! We appreciate your kind words and are thrilled to hear about your great experience. Please feel free to reach out to us if you need anything in the future. We look forward to assisting you again! Sincerely, Courtney, Jim Norton Auto Group

June 10, 2024

Didn't have to wait too long which was good for me at the time More

by childofgod0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and sharing your experience. We understand the importance of timely service and are glad we could assist you promptly. We look forward to welcoming you back in the future! Sincerely, Courtney, Jim Norton Auto Group

June 09, 2024

Been going to Jim Norton Toyota for service for years, even tho there are places much closer to my house. JNT always provides me excellent service. More

by jakewimer
Workmanship
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your loyalty and for choosing Jim Norton Toyota for your service needs over the years. We are thrilled to hear that you consistently receive excellent service from us. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch service in the future. See you next time! Sincerely, Courtney, Jim Norton Auto Group

June 09, 2024

Everyone I’ve ever dealt with at this dealership has been very courteous and professional. More

by ELLENSAARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincenzo Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about your experience with us at Jim Norton Toyota. We are thrilled to hear that our team provided you with courteous and professional service. We look forward to welcoming you back in the future and appreciate you sharing your positive feedback. Sincerely, Courtney, Jim Norton Auto Group

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