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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,252 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,252 reviews

June 12, 2024

Excellent service. Very courteous and helpful. Car is always ready when promised. No complaints at all. More

by cphsmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review! We are thrilled to hear about your excellent experience at Jim Norton Toyota. We are delighted that our team provided courteous and helpful service, and that your car was ready on time. We appreciate your feedback and look forward to serving you again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

June 12, 2024

Great, low pressure experience! We would definitely return in the future when car shopping again. More

by MGRIFFIN6982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neng Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Tarrant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We're delighted to hear about your great, low-pressure experience at Jim Norton Toyota. We look forward to welcoming you back in the future for your next car shopping trip. Appreciate your support! Sincerely, Courtney, Jim Norton Auto Group

June 12, 2024

They were very friendly and took care of my car. I appreciate that they also washed my car! More

by KROCKCHANDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and leaving us a 5-star review! We are delighted to hear that you had a positive experience with our team, and we're glad you appreciated the care and the car wash. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

June 12, 2024

Always great service! Keep up the good work! I always enjoy having my vehicle serviced here. More

by MADISONDIANE361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive feedback! We're thrilled to hear that you always enjoy your visits to Jim Norton Toyota for vehicle service. We appreciate your loyalty and look forward to continuing to provide you with great service in the future! Sincerely, Courtney, Jim Norton Auto Group

June 12, 2024

Great Service and people. They really work hard to take care of you. I appreciate the car wash also. More

by raytingler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review! We're delighted to hear that you had a great experience at Jim Norton Toyota. We take pride in our service and are glad you felt well taken care of. Your kind words mean a lot to us. We look forward to welcoming you back for another excellent car-buying or servicing experience. Sincerely, Courtney, Jim Norton Auto Group

June 12, 2024

The wait time for maintenance at my last visit was over an hour longer than I was told it would be. The reason given was unsatisfactory. I was told "they just got behind". This happened on another visit More

by dward42586
Service Time
Recommend Dealer
No
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this. Our management team takes every customer’s concern seriously, as our goal is to provide an exceptional experience every step of the way, With your permission, we would like to discuss the specifics.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

The work was well done. They went beyond my expectstions in replacing a bad tail light. I had requested an alignment, but he that my car was in perfect alignment, therefor More

by briancherylbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and for choosing Jim Norton Toyota for your automotive needs, Brian! We are thrilled to hear that we exceeded your expectations with the tail light replacement and alignment check. We strive to provide top-notch service to all our customers and we look forward to assisting you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

I am happy with Jim Norton Toyota's service department. They don't try to upsell you on services your vehicle doesn't need, and they are respectful of your time. More

by teresa.lamx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names
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Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, Teresa! We are delighted to hear that you found our service department at Jim Norton Toyota to be honest and respectful of your time. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

Service department is easy to deal with & keeps you well informed on whats going on with your vehicle. More

by allenetchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive feedback, Allen! We're glad to hear that you found our service department friendly, efficient, and informative. We appreciate your business and look forward to assisting you with your vehicle in the future. See you next time at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

Great experience! Quick check in with a very nice customer service associate followed by a minimal wait. I was out of there before I expected! More

by MRMCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Hale
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Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review! We're thrilled to hear about your great experience at Jim Norton Toyota. Our team always aims to provide efficient and friendly service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

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