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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,247 reviews

June 16, 2024

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

by vkharjo
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for the positive feedback! We are thrilled to hear about your satisfaction with our teams' courteous and prompt customer service. We appreciate your review and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 16, 2024

Jim Norton Toyota sold me a car with hail damage they did not disclose. When I pointed that out, pictures were taken and assured me that it would be fixed. That was a month ago. My title has not come yet eit More

by CARDIACNURSE55
Recommend Dealer
No
Employees Worked With
Carl Porschien
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

As usual, good service, friendly staff, clean and comfortable facilities. Will keep returning for regular maintenance services. More

by DAVYDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Sherman
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We truly appreciate your kind words about our customer service, staff, and facilities at Jim Norton Toyota. We're thrilled to hear that you had a positive experience and that you plan on returning for regular maintenance services. We look forward to assisting you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

Always a good experience. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. More

by danandrosie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for servicing your 2016 RAV4 and 2008 Tundra, Dan! We appreciate your loyalty and are thrilled to hear you had another positive experience with us. Thank you for taking the time to travel to see our team. We look forward to assisting you with any future automotive needs! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s More

by swbfireman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We appreciate your kind words about Josh and our service team. It's great to hear that he provided excellent service and helped ensure your vehicle maintenance needs were taken care of promptly. We look forward to assisting you again in the future at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

The service department is great, very friendly and I've never had to wait very long. I like the waiting area and access to water and hot chocolate. The only complaint that I have particularly from this tim More

by mitziekz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

I just wasn't valued as a customer. Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for More

by majdad6986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earnie Plumbtree
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. I see that Eric Cooper, our Service Manager, has been in touch with you since the writing of this review to address the concerns mentioned. You are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

Isaias and Kade were both amazing! I will ask for them both when I buy my next Toyota. As a female purchasing a car alone I felt very comfortable working with both gentlemen. More

by NICOLERAEGOETZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaila Juglal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaias Arias
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for sharing your positive experience with us, Nicole! We are thrilled to hear that Isaias and Kade provided you with a smooth and pressure-free car-buying experience. We appreciate your feedback and look forward to assisting you with your next Toyota purchase. Enjoy your new vehicle and please don't hesitate to contact us directly if you need any further assistance. Take care! Sincerely, Courtney, Jim Norton Auto Group

June 14, 2024

Took my car in for some repairs. It was expected to take the whole day. However, They called later that afternoon and told me the car was ready do go....I was informed they we able More

by pentran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Kiser
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience, Pentran. We are delighted to hear that you were pleased with the efficiency of the repairs on your vehicle at Jim Norton Toyota. We always strive to provide quick and quality service to our customers. Please do not hesitate to reach out if you need any further assistance. We look forward to welcoming you back in the future! Sincerely, Courtney, Jim Norton Auto Group

June 14, 2024

Everything was great as always. Staffs are friendly and helpful. I would love to come back More

by linhhuynh18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We appreciate your kind words about our friendly and helpful staff at Jim Norton Toyota. We look forward to welcoming you back for your next visit. Sincerely, Courtney, Jim Norton Auto Group

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