Jim Norton Toyota Tulsa

Truck had a scratch and a dent brand new. Dealer fixed the scratch and dent but didn’t accommodate for the inconvenience in any way. Two weeks in the shop the truck is finally fixed. Not to m Dealer fixed the scratch and dent but didn’t accommodate for the inconvenience in any way. Two weeks in the shop the truck is finally fixed. Not to mention, it took over a week to get the thing in the shop at the dealer to get fixed. I’m willing to bet if I refused to buy the truck because of that damage it would’ve been fixed at the speed of light! Goodbye to two weeks of free trials that came with the truck that shouldn’t have even been an issue since the truck was supposed to be “brand new”. Any other dealership I have previously encountered would throw something in or apologize for the inconvenience by some other means if damage is found on a new vehicle. Financial person was also very condescending when getting everything squared away on the finance side. Jacob Lopez my salesman did a great job and deserves better! More

Appreciate being taken home to perform chores while my car was being worked on. Also liked the car wash after the service! car was being worked on. Also liked the car wash after the service! More

Mi familia y yo estamos muy agradecidos por la excelente atencion y el profesionalismo de la Sra Alva, recomendada al 100%. Muchas gracias y bendiciones. atencion y el profesionalismo de la Sra Alva, recomendada al 100%. Muchas gracias y bendiciones. More

I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his coworkers have created. I could not type my last 4 experience situations in this box, but if you would like to hear more, feel free to give me a call. We have purchased several vehicles from this location, but we will not be purchasing vehicles moving forward. My latest is a 2023 Tundra, i cannot believe the issues with this truck and the lack of knowledge in their service department regarding the remedies and parts. I wish someone could just actually help me out opposed to the typical move on to the next customer mentality. More

Advisor Daniel Rampp did a fantastic job walking me through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped me into a rental while work was being done. He made this process smooth and less stressful! And the mechanics at JN did a great job of diagnosing what was wrong and seeing it through until completion. More

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

Jim Norton Toyota sold me a car with hail damage they did not disclose. When I pointed that out, pictures were taken and assured me that it would be fixed. That was a month ago. My title has not come yet eit not disclose. When I pointed that out, pictures were taken and assured me that it would be fixed. That was a month ago. My title has not come yet either. This will be the last time I do business with them. More

As usual, good service, friendly staff, clean and comfortable facilities. Will keep returning for regular maintenance services. comfortable facilities. Will keep returning for regular maintenance services. More

Always a good experience. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best. More

Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for service. More