Jim Norton Toyota Tulsa

Issac was very helpful and knowledgeable. Answered all my questions from beginning to end of process. Even after the sale when I had questions he immediately he got back to me very quickly. I Answered all my questions from beginning to end of process. Even after the sale when I had questions he immediately he got back to me very quickly. I would definitely refer him. More

I’m very unsatisfied with the customer service. We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response or follow up communication, I finally went in to the dealership in person. Waited OVER AN HOUR for a manager and still do not have the needed paperwork to register my car. Really? This is the care you give to customers who have purchased their last two vehicles through you guys. More

My first review would be for Robert Blocker. He was recommended to us by my daughter and son in law. He was very polite, professional and informative. I will recommend him to anyone looking for He was recommended to us by my daughter and son in law. He was very polite, professional and informative. I will recommend him to anyone looking for a Toyota. I have been a ford person the last 30 years and Mr. Blocker is the reason I now drive a Toyota. Jim Norton Toyota was unlike any dealership I've been in. All the employees were friendly and helpful. More

Our first visit was at zero stars, but Jacob turned it into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant impro into a 5 star by being attentive and arranging a rental. The average of 3 reflects the fact that we were initially very upset. One significant improvement would be to respond quickly to a voicemail or email no matter what, even if the reply is short and non-committal. More

Truck had a scratch and a dent brand new. Dealer fixed the scratch and dent but didn’t accommodate for the inconvenience in any way. Two weeks in the shop the truck is finally fixed. Not to m Dealer fixed the scratch and dent but didn’t accommodate for the inconvenience in any way. Two weeks in the shop the truck is finally fixed. Not to mention, it took over a week to get the thing in the shop at the dealer to get fixed. I’m willing to bet if I refused to buy the truck because of that damage it would’ve been fixed at the speed of light! Goodbye to two weeks of free trials that came with the truck that shouldn’t have even been an issue since the truck was supposed to be “brand new”. Any other dealership I have previously encountered would throw something in or apologize for the inconvenience by some other means if damage is found on a new vehicle. Financial person was also very condescending when getting everything squared away on the finance side. Jacob Lopez my salesman did a great job and deserves better! More

Appreciate being taken home to perform chores while my car was being worked on. Also liked the car wash after the service! car was being worked on. Also liked the car wash after the service! More

Mi familia y yo estamos muy agradecidos por la excelente atencion y el profesionalismo de la Sra Alva, recomendada al 100%. Muchas gracias y bendiciones. atencion y el profesionalismo de la Sra Alva, recomendada al 100%. Muchas gracias y bendiciones. More

I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his coworkers have created. I could not type my last 4 experience situations in this box, but if you would like to hear more, feel free to give me a call. We have purchased several vehicles from this location, but we will not be purchasing vehicles moving forward. My latest is a 2023 Tundra, i cannot believe the issues with this truck and the lack of knowledge in their service department regarding the remedies and parts. I wish someone could just actually help me out opposed to the typical move on to the next customer mentality. More

Advisor Daniel Rampp did a fantastic job walking me through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped through the process of having work done on my vehicle. He kept me informed of findings by mechanics and what times for completion would be and helped me into a rental while work was being done. He made this process smooth and less stressful! And the mechanics at JN did a great job of diagnosing what was wrong and seeing it through until completion. More