Jim Norton Chevrolet

I stopped by the dealership and found a 2012 Toyota Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I ar Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I arrived at the dealership to complete our purchase and when we got to the finance desk it all went downhill. While test driving the vehicle I was told by the salesman that the truck had a 100k mile warranty from the factory. Since this was the most expensive vehicle I had ever thought about purchasing, this was huge for me. I was very excited about my investment being protected. The truck was a little higher than I wanted to pay but with the warranty I thought it was a good investment. Once we sat down at the finance desk we were told that the truck did not have a 100k factory warranty, only 36k. Ben Evans the finance manager that we worked with was extremely rude and insulting while he attempted to force us to purchase an extended plan from the dealership, which would have put our monthly payment way out of reach. When we told him that we thought it had a 100k mile warranty he said, "Ha! Are you serious?". Then we told him what our salesman had told us. He approached the salesman and he admitted to telling us that. Ben responded with, "He is new and probably needs some training. You guys just drew the short straw on that one.". At this point we were ready to walk out. To try and salvage the deal Ben informed us that instead of the 3.9% interest rate he had us on, he could actually get us 2.9%. But he wasn't going to tell us that unitl we were walking out. When he first described the extended warranty plan, he told us it was an additional $3000. Then again to try and keep us from walking out he told us he would discount the warranty from $4500 to $2600. I then pointed to the piece of paper he had been writing on and reminded him that he qutoed $3000 at the start of the conversation. His response was, "Well I was just tryting to make money off you". We were done. As we were leaving, Jonathan Bishop the manager on duty apologized and said, "I think we should honor what you were told in the beginning, but the call is over my head. I'll have someone call you first thing in the morning." I understood the situation and looked forward to someone callnig the next day. They next day Brian Anderson called me and virtualy had no idea what had happened the night before other than there was some mix up. I gave him the whole story. He told me that he didn't think we could make the deal happen with the warranty like we were originaly told. Then he asked me to keep them in mind when I was looking for something else. I told him that if the dealership couldn't honor what I was told and make it right, then I couldn't do business with them, but if they wanted to do the right thing then I would be happy to buy from them. He said he would see what he could do and call me back either way. I never heard back from them. I don't feel like Ben was ever honest with us or cared about our needs. His treatment of us and the dealerships decision to not make it right is the reason for this bad review. More

I bought my previous car, also an Equinox, from Speedway and, let me tell you, they weren't in the business of selling cars. The new Jim Norton dealership is the polar opposite of Speedway. My salesman, and, let me tell you, they weren't in the business of selling cars. The new Jim Norton dealership is the polar opposite of Speedway. My salesman, Cody Stos, was excellent and he wasn't afraid to make a deal. And I did get a deal I am very happy with. Charles Edwards also made sure of that. For once, my car deal wasn't a horrendous experience. It was comfortable and the staff was friendly. While I waited, they brought me an ice tea, a ham sandwich, and chips so I spent a nice afternoon with lunch and a book. I'll be back, but it may be a while. This 2014 is great, has no miles, and it has a long term protection plan so sign me up for a 2021 model, guys! Sandy Thompson More

The folks at Jim Norton Chevrolet were all friendly and helpful. They made the trade in process and new car purchase process quick and easy. helpful. They made the trade in process and new car purchase process quick and easy. More

I wanted a no hassle purchasing experience for a 1/2 ton truck, either used or new. I shared with them what i wanted and that i wanted to get the best possible price without a lot of negotiating. Montee and truck, either used or new. I shared with them what i wanted and that i wanted to get the best possible price without a lot of negotiating. Montee and Mike did an exceptional job of getting me a good price with no hassles and no extra cost, etc. They were very professional and made purchasing my new Silverado Z71 an enjoyable experience. They did exactly what they said they would do and proved that i could trust them. I highly recommend them to anyone shopping for a vehicle. More

David made my visit a very pleasant one. Took me straight to the truck I came to see. He did not pressure me in any and answered all my questions. I would do business with him again. straight to the truck I came to see. He did not pressure me in any and answered all my questions. I would do business with him again. More

All the way around a good experience, they worked hard to get a sale. I had a totally satisfying experience and would certainly recommend Jim Norton Chevrolet to anyone. get a sale. I had a totally satisfying experience and would certainly recommend Jim Norton Chevrolet to anyone. More