Jim Norton Chevrolet

Melody Mayen is such a knowledgeable car salesperson, great attitude, wonderful with customers confident and professional!! 10 out of 10 great attitude, wonderful with customers confident and professional!! 10 out of 10 More

Definitely recommend, very professional I wouldn’t go anywhere else but with melody, very helpful anywhere else but with melody, very helpful More

This dealer on the used side is absolutely horrible. They were nice to you up to the time of the sale but afterwards not so much. To contact them is next to impossible, especially the gm Lance. He NEVER They were nice to you up to the time of the sale but afterwards not so much. To contact them is next to impossible, especially the gm Lance. He NEVER returns your phone calls and must work weird hours as he is never there and you get sent to voicemail instantly. We purchased a car there and in less than the time our temporary tag expires we were having issues. And not one of them were corrected. One was just a minor mechanical issue. They said we could bring it in and they would fix it. We brought it in but they never fixed it because they had to order the part and it hasn’t came in yet. We purchased the extended warranty because we were told it would give us peace of mind and that it would cover everything bumper to bumper. Well, we found out that what they really meant was front bumper to front bumper and nothing in between. We were not told ANYTHING about what the warranty does NOT cover nor were we given any paperwork or brochure regarding the disclosures of the warranty. DO NOT BUY ANY WARRANTY!!! Do NoT Trust that the vehicle has been thoroughly inspected for damages or simple things not working like brake lights!!!!!!! They quoted us $1600 to fix !!!!!!! By the way it IS NOT covered by the SO Called Warranty!!!! Our bill was over $5400!!!! For having a $15000 car for 45 days!! Update: We worked with James who oversees tne used car side. He was great. He helped us get into another car along with salesman Joseph. Thanks guys for making it right and taking care of us. We greatly appreciate it!!!! I do think that the warranty coverage should be disclosed more so people know exactly what they are getting before making a final decision. More

Everyone was friendly and helpful. Jeana was great with making me comfortable and asking good questions. She helped make sure the process was simple and had great communication skills. Jeana was great with making me comfortable and asking good questions. She helped make sure the process was simple and had great communication skills. Overall great experience. More

I went to dealership met Jeana and she was professional with the customer service, polite and very patient. She showed me a handful of different vehicles until I saw I asked about the red Silverado and I a with the customer service, polite and very patient. She showed me a handful of different vehicles until I saw I asked about the red Silverado and I actually ended up liking it. Left the dealership excited with my new truck thanks Jeana for your help it’s very much appreciated🌟🌟🌟🌟🌟 More

Jeana and the staff at Jim Norton made me feel like family and really supported me in every step in purchasing my new vehicle.. For a great buying experience I would def recommend this company.. family and really supported me in every step in purchasing my new vehicle.. For a great buying experience I would def recommend this company.. More

I expected the car I purchased would be detailed and filled up with gas but it wasn't. It was washed off, and 3/4 tank of gas. Now for Jim Norton Chevrolet I traded a paid for 2016 Suburban LS in and h filled up with gas but it wasn't. It was washed off, and 3/4 tank of gas. Now for Jim Norton Chevrolet I traded a paid for 2016 Suburban LS in and have money owed to me it's now been 15 days and I have not been paid the money owed to me. I requested that Bill in finance call me or the used car manager and neither have yet to pick up the phone and call me. Anthony a salesman at the dealership told me that my deal had funded and the business office needed to finish their job and issue the check and I could be looking at 4-6 weeks. Not acceptable to me. Courtney, There is no reason you or the general manager can't identify me by my username. It's all over dealer rater but I can and will tell you that I am Terry Moorehead and you can have your GM reach out to me otherwise I am done going back and forth with this on dealer rater. Have a good evening I was surprised that anyone from the dealership responded. More

I would recommend highly, Jim Norton Chevy to my son, daughter , inlaws, outlaws and friends daughter , inlaws, outlaws and friends More

Chris has been extremely helpful and responsive in working with us to take care of our Tahoe. He is courteous, friendly, professional and always has a smile! Outstanding person! working with us to take care of our Tahoe. He is courteous, friendly, professional and always has a smile! Outstanding person! More

Originally called on phone . Answered all my questions. Decided to make the drive and was not disappointed. Went above and beyond to deal with us. Will definitely shop there agai Answered all my questions. Decided to make the drive and was not disappointed. Went above and beyond to deal with us. Will definitely shop there again. Nice selection. More