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Jim Norton Chevrolet
Broken Arrow, OK
716 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 716 reviews
May 25, 2017
Excellent Service! Prompt, accurate, professional, and friendly service. Scheduled maintenance service online - fast and convenient. Carl helped me with my Bluetooth c Prompt, accurate, professional, and friendly service. Scheduled maintenance service online - fast and convenient. Carl helped me with my Bluetooth connection for GPS through my phone! More
by doahdo
Employees Worked With
Claire Donaldson, Charles Edwards
May 24, 2017
AH-MAZING CAR-BUYING EXPERIENCE Jim Norton was recommended to me by a long-time resident of OK. I had just bought a pre-owned vehicle from another Chevy Dealer 3 months earlier-the m Jim Norton was recommended to me by a long-time resident of OK. I had just bought a pre-owned vehicle from another Chevy Dealer 3 months earlier-the mechanical issues and lack of resolution had me very leery of another experience. I made an appointment with Marie Bowers and the process began. Marie went above & beyond all my expectations for helping me find the vehicle that was right for me - that I enjoy driving each day, can afford the payments and have peace of mind with the manufacture's warranty and Certified Pre-Owned benefits! From something as simple as the color of the vehicle to the bells & whistles! She answered all my questions. She sent me home with different vehicles to try. She truly was concerned about helping me make a decision that I am happy with far beyond the sale. Because of Marie Bowers, I am driving a car that I am completely satisfied with and will not have to stress if any mechanical issues occur or routine maintenance needs happen - because of the warranty! Marie has made me a life-time Jim Norton Chevy Girl! More
by TWheat
Employees Worked With
Marie Bowers
May 10, 2017
Bad customer service department Had a very bad experience with the service department. Very long story so I wont bother with all the details. Spoke with the GM and he basically gave Had a very bad experience with the service department. Very long story so I wont bother with all the details. Spoke with the GM and he basically gave me the standard apology and defended his employees. I got the feeling that he didn't really care if I returned or not. More
by ross13
Employees Worked With
April 26, 2017
upsold a fuel system cleaning Wife dropped her Cadillac off for oil change, tire rotation and fix check engine light. Service guy contacted her and convinced her that a fuel syste Wife dropped her Cadillac off for oil change, tire rotation and fix check engine light. Service guy contacted her and convinced her that a fuel system cleaning was needed. The cleaning costs 229 dollars. So pissed off that, that happened. Use them, but know they are goi g to up sell services. Needed or not. More
by ekuper
Employees Worked With
November 12, 2016
wonderful exp Great people to work with, they want to sell used cars, Dan Maher is goes to the extreme to work with you even after the sale. I would recommend Dan Great people to work with, they want to sell used cars, Dan Maher is goes to the extreme to work with you even after the sale. I would recommend Dan and his group to anyone, give them a try, they will work with you. Jim L More
by jim l
Employees Worked With
Dan Maher
November 07, 2016
One of the best Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing. Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing. More
by Skullshblaze
October 07, 2016
Not Good I was told what was wrong with my truck then I told him to fix it then I got a call saying that was not the problem after they fixed it and now it's s I was told what was wrong with my truck then I told him to fix it then I got a call saying that was not the problem after they fixed it and now it's something else wrong and they wanted to charge me 300 to put on a negative cable wire then they said that might not be the problem either .so these are supposed to be professional. I had always brought my truck here and never had these problems or a run around now I'm out $500 dollars and it's still not fixed ugh!!!!! Oh and I called around and the cable wire is only $15.00 dollars wow!!! More
by Shaw. 2008
Employees Worked With
Kyle flores
August 31, 2016
Great car buying experience Yesterday, my wife and I purchased a used SUV from Jim Norton Chevy. We dealt with Mike Lusnak in sales, and Mike was great. He was friendly and mad Yesterday, my wife and I purchased a used SUV from Jim Norton Chevy. We dealt with Mike Lusnak in sales, and Mike was great. He was friendly and made us feel welcome and answered any questions we had in a very honest and professional manner. There was no high pressure sales tactics, just a welcoming car buying experience. After deciding to purchase the vehicle, we dealt with Charles Edwards in finance. Charles was also great. He was friendly and funny, but also informative and explained everything during every step of the process. Mike and Charles are great representatives for Jim Norton Chevy and I look forward to doing repeat business with them in the future. I will be recommending Mike and Charles and the rest of the team at Jim Norton Chevy to anyone I know who is in the market for a vehicle. Thank you for making our purchase from Jim Norton such a positive experience! More
by Brian2016
Employees Worked With
Charles Edwards, Michael Lusnak
June 12, 2016
Quick and easy The process seem to be very quick and painless I enjoyed that part. I bought a Toyota week before and it took forever to go to the through the paperwo The process seem to be very quick and painless I enjoyed that part. I bought a Toyota week before and it took forever to go to the through the paperwork , More
by Mauidan
Employees Worked With
June 09, 2016
Awesome dealership, great salesmen I'm not sure if my first survey went through or not so I'm doing it again. I want to make sure you know that we had the best experience at your dealer I'm not sure if my first survey went through or not so I'm doing it again. I want to make sure you know that we had the best experience at your dealership! Everyone was so nice but our salesman, Kelly Hamilton, went above and beyond. He listened to us and our needs and wants and made it all work in our budget and we couldn't be happier!! He was not pushy like other salesmen. He treated us like he would want to be treated. Really, he treated us like friends. He's awesome! We have already told several people about Jim Norton Chevrolet and Kelly because our experience was THAT good. In fact, my brother in law bought a new truck from Kelly yesterday because of our good experience. He had the same awesome experience that we did and is planning on sending some of his coworkers to Jim Norton Chevrolet as well. We can't say enough good things about you all! We will definitely be back!! More
by Kim
Employees Worked With
Kelly Hamilton, Charles Edwards
