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Jim Norton Chevrolet
Broken Arrow, OK
742 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 742 reviews
August 18, 2017
Helpful. Professional. All around great experience. I am so pleased with the experience of buying a new vehicle this week. I knew I needed/wanted a new vehicle and had a general idea of what I wanted so I am so pleased with the experience of buying a new vehicle this week. I knew I needed/wanted a new vehicle and had a general idea of what I wanted so I went online and completed the online app. The next day Kelly reached out and offered to assist me in my buying experience. At no point did I feel pressured or annoyed. He was so informative and patient and truly listened to what I was looking for in a new vehicle for me and my girls! We are beyond ecstatic with the service and support and have already recommended Kelly and Jim Norton to a few family members and friends and they are looking forward to the same experience I had! More
by Ameliajones
Employees Worked With
Kelly Hamilton
August 17, 2017
Great Dealership & Great Staff I started my search for a new car online and was promptly contacted by Kelly from the Internet Sales Department. I let him know what I was interested I started my search for a new car online and was promptly contacted by Kelly from the Internet Sales Department. I let him know what I was interested in and he found me 2 cars to choose from. He scheduled a time for me to come in, and even had the cars up front waiting on me (I live out of town so it was nice to not have to wait around once I got there). I actually found the car I have always wanted and Kelly worked to make it happen for me. I'm a very satisfied customer and would recommend Kelly & the rest of the staff as they were all very welcoming & professional. More
by Aly
Employees Worked With
Michael Mosley - Financing, was super helpful also., Kelly Hamilton
August 17, 2017
Great Experience Overall We bought our first car here. Kelly had everything ready to go and was amazing at his job. We got what we wanted and left happy! I would definately su We bought our first car here. Kelly had everything ready to go and was amazing at his job. We got what we wanted and left happy! I would definately suggest him and his company to my friends! More
by shaykaylastevens
Employees Worked With
Kelly Hamilton
August 16, 2017
Jim Norton Chevrolet in Broken Arrow is Amazing!!!!! Jim Norton Chevrolet is the place to go for your next vehicle purchase. The customer service you receive from the start is out of this world. Shelly C Jim Norton Chevrolet is the place to go for your next vehicle purchase. The customer service you receive from the start is out of this world. Shelly Clawson is absolutely amazing to purchase a vehicle from.I was in the market very quickly for a different vehicle after a tornado completely totaled mine. I explained to Shelly what exactly I was looking for and the price range I needed to be in. The best part was she listened, made it happen and never once tried to get me into something I didn't specify. I am so extremely happy with this car buying experience and the fact that it was stress free all because of her. I literally walked in found what I wanted and within a few hours at most I was driving my new car home. I cannot say enough great things about this dealership and Shelly Clawson. Thank you so much Jim Norton and Shelly Clawson for everything you did to find the perfect vehicle for me. I look forward to being a repeat customer for many years to come. More
by Rhiannonkay39
Employees Worked With
Charles Edwards, Shelley Clawson
August 15, 2017
Fantastic service I am extremely pleased with shelley and Bryant service. Really professional people. Everything went so smooth. Will tell all about it. From the time I I am extremely pleased with shelley and Bryant service. Really professional people. Everything went so smooth. Will tell all about it. From the time I walk in it was nice. More
by Jeff's sonic
Employees Worked With
Shelley Clawson, Bryant Valencia
August 15, 2017
great place to buy a car I had a choice to buy from Jim Glover or Jim Norton. I chose Norton due to the fact they really know their cars. And Courtney who has enormous amo I had a choice to buy from Jim Glover or Jim Norton. I chose Norton due to the fact they really know their cars. And Courtney who has enormous amount of knowledge, determination and has the gift of talking to people and making sure they understand what Jim Norton offers. I am very thankful that I went to Jim Norton More
by happy
Employees Worked With
Courtney Clark
August 14, 2017
Very Pleased! Highly Recommend! I had the privilege to work with Mathias Sturgell at Jim Norton Chevrolet! I HIGHLY recommend him to anyone looking for a new or used car!!!! He rocke I had the privilege to work with Mathias Sturgell at Jim Norton Chevrolet! I HIGHLY recommend him to anyone looking for a new or used car!!!! He rocked with me for a week on trying to decide what car I was going to get/ car payments, etc. Mathias even endured all of our grueling questions and still had a smile on his face by the time we finally drove my new car off of the lot. I also previously purchased from this dealership back in June of 2015 and Mathias surpassed the great experience I had the first time. All in all, I think Mathias is a wonderful salesman and truly cares about his customers. Jim Norton Chevrolet will for sure be first on my list if I ever decide to upgrade cars again. -Jazz More
by JAZZ
Employees Worked With
Matthias Sturgell
August 12, 2017
Excellent Matthias, Canaan, Bill and Mo was by far the best sales Rep I have dealt with. They were honest and forthcoming. They are true definition of a perso Matthias, Canaan, Bill and Mo was by far the best sales Rep I have dealt with. They were honest and forthcoming. They are true definition of a person with integrity and professionalism. I was able to drive off with a new car in little to no time at all. More
by Shay2017
Employees Worked With
Bill Doyle, Canaan, Mo Jan, Matthias Sturgell
August 12, 2017
Key Fob When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for three weeks without ever being looked at. Then when I asked why all I got in reply was that "We need to verify that your warranty will cover the repairs." Now I am not stupid so when I purchased that warranty at $1978.00 for one year I am certain that Bumper to Bumper does not mean LIMITED. In addition they broke off a part of my mirror and never told me nor did they offer to fix it. Then they broke my Key Fob and never offered to replace it either. I purchased a brand new one from them however and to show their willingness to help me program it they charged me $69,00 plus the $121.00 for the new gadget. Yep I will never service my vehicle there again. I now go to Buick on Memorial which I had used over the past 8 years. They are great with service, great to customers, and I have always been told up front if things were going to cost me. They also fix FREE anything THEY BREAK. More
by Keyfob
Employees Worked With
August 11, 2017
Very Pleased. This was my first time buying a car. This was an amazing experience that I will never forget. Shelly, the person that helped us, was very resourceful This was my first time buying a car. This was an amazing experience that I will never forget. Shelly, the person that helped us, was very resourceful and helpful. More
by Hayden
Employees Worked With
Shelley Clawson
