Jim Norton Chevrolet

Easy buying experience Buying at Jim Norton was such an easy experience. They had the exact vehicle I was looking for and they found me great financing. Very happy with my p Buying at Jim Norton was such an easy experience. They had the exact vehicle I was looking for and they found me great financing. Very happy with my purchase! Everyone was willing to help in order for us to have a better buying experience. More

Professional Very professional staff. No hassle, no hurried experience. I made first contact with Bryan Clark in the internet sales department. Because of the Very professional staff. No hassle, no hurried experience. I made first contact with Bryan Clark in the internet sales department. Because of the great pricing and professionalism of the staff, I drove three hours to look ad the vehicle and conduct final negotiations. They were prepared for my arrival and ensured a smooth, informative process. From Bryan, to Courtney, the. Mike, we had a great truck buying experience. More

Ryan is the man!! Went in there looking for a car that had nice features, but one that was reasonably priced with low miles! Ryan gave us a few options, and we felt lik Went in there looking for a car that had nice features, but one that was reasonably priced with low miles! Ryan gave us a few options, and we felt like we left with what we were exactly needing. Definitely coming back!! More

Oil change Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not men Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not mention 15,000 mile carbon engine clean at previous oil change so will wait til 30,000 since I am at 20,000 and it will not change warranty per phone call with service dept. Will get in soon for cabin air filter and free tank of gas. More

Super Friendly Staff Every person we encountered was friendly, low key and very helpful. There was no pressure to buy a vehicle. Overall it was a good experience. Every person we encountered was friendly, low key and very helpful. There was no pressure to buy a vehicle. Overall it was a good experience. More

Sold Lemon/Poor Service/Poor Value on Proposed Trade of Lemo I hate to write a bad review because I believe that every circumstance is different, but in an effort to prevent anyone from enduring what I endured, I hate to write a bad review because I believe that every circumstance is different, but in an effort to prevent anyone from enduring what I endured, here goes. In 2015, I purchased a 2016 Chevrolet Silverado 1500 LT Crewcab truck. For the first two years, I loved it. It had 5,000'ish miles at the time of purchase because it was a demo. Otherwise, it was brand new. Two years later, I'm driving down interstate highway 44 when the transmission goes out of it. The vehicle would shift fine through third gear, but on the third-to-fourth transition, the vehicle would behave as though it were in neutral. I took it back to the dealership because it was still under warranty. Six weeks later, I finally got my truck back. There was a "stack" of 2016 Silverado's with the exact same issue. I do a lot of driving for work (drove over 1,000 miles last week). I cannot have a vehicle that is unreliable. I shopped around and various dealerships offered between $32k and $33k for my vehicle. I took it back to Jim Norton hoping to get a better deal because they sold it to me. They first offered $28k and then finally offered $29,500. I thank them and politely left. I would never recommend anyone to this dealership. When my vehicle was in the shop, I had to constantly call to get updates and had zero communication from my "service technician." The icing on top of the cake was when they offered me $3k less than other dealerships when they were the dealership who sold it to me. I would not recommend anyone purchase a vehicle from this dealership. More