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Jim Norton Chevrolet
Broken Arrow, OK
716 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 716 reviews
April 06, 2019
AMAZING EXPERIENCE!!! I will be the first to tell you how skeptical I was at first about buying from a dealership. I have far from perfect credit and went in with very low I will be the first to tell you how skeptical I was at first about buying from a dealership. I have far from perfect credit and went in with very low expectations. Allie Sierra and her team did a PHENOMENAL job with our whole experience! They listened to our struggles and worked so hard to get us approved. I walked in with almost no hope but walked out with a 2019 Chevy Spark! Thank you Allie and Jim Norton Chevrolet we will definitely be doing business with you from now on!? More
by Brettany26
Employees Worked With
Will Franklin, Allie Sierra
April 03, 2019
Matthis was great , Our sales person was 5 star Matthis is a great asset you have , although we had to make 2 trips to tulsa from OKC , with tolls and gas ..well not chea Our sales person was 5 star Matthis is a great asset you have , although we had to make 2 trips to tulsa from OKC , with tolls and gas ..well not cheap. Should have been done the 1st trip More
by jimmy66
Employees Worked With
Matthias Sturgell, Will Franklin
March 15, 2019
Matthias was awesome!! Matthias was great, he was patient and informative without being pushy. Everytime I had a question or concern he addressed it. It was a rare feeling Matthias was great, he was patient and informative without being pushy. Everytime I had a question or concern he addressed it. It was a rare feeling to get talking to a car salesman that yea, he is trying to get paid but also looking out for your next interest as well. Will totally buy my next vehicle from him, and suggest you do so as well. More
by None
February 11, 2019
A great experience! We stopped by Jim Norton to look at a new Tahoe, knew what we wanted and what we wanted to pay. Justin met us in the parking lot full of energy wanti We stopped by Jim Norton to look at a new Tahoe, knew what we wanted and what we wanted to pay. Justin met us in the parking lot full of energy wanting to help us. I told him that I was meeting with one of the managers, this didn't stop his eagerness to help us. Justin went above and beyond to answer all of our questions, make our 3 year old son feel at home and pushed to get our deal done as quickly as possible. And even though we thought we knew what we wanted, he heard out our questions and realized that we may need to firm up a few things. Walked us through all of the options just to make sure we ended up the vehicle that suited us long term. Justin, thank you, don't lose your drive, EVER!!! More
by rustyed
February 09, 2019
She gets it Yes the ultimate goal is to sell a car but you gotta make the customer happy in order to do it. Chelsea sat and listened to exactly what we were looki Yes the ultimate goal is to sell a car but you gotta make the customer happy in order to do it. Chelsea sat and listened to exactly what we were looking for and if she didn't know the answer she sure found out for me. I didn't end up getting a truck from here this time but I'll be back when I'm in need for a new one as long as she's still here. More
by Tyler
Employees Worked With
Suzy Barnes, Chelsea Kizzia
February 09, 2019
Dealer Miscommunication I recently wrote a review regarding Jim Norton Chevrolet in Broken Arrow because I was dissatisfied with the whole ordeal we went thru when trying to I recently wrote a review regarding Jim Norton Chevrolet in Broken Arrow because I was dissatisfied with the whole ordeal we went thru when trying to upgrade our 9 month old vehicle to the same make and model but we wanted an AWD & it fully loaded. I submitted complaints and was extremely upset with the way things were handled. A manager on behalf of Jim Norton graciously contacted me, we reviewed the contract together again and they owned up to their mistake. We both agreed there was miscommunication on both parts. Due to their stepping up to the plate and graciously trying to correct the issue we both came to an agreement to correct the problem. I was quite surprised they took the time to work with us to make it right. We came to a mutual agreement in which we were satisfied. I am happy to say due to the circumstances I would highly recommend Jim Norton to my friends and family. They proved in the end to be professional, honest, and truly care about their customers. The managers Derek Pressler and William Franklin both made us feel like family and I would highly recommend them to anyone. More
by Maggy
Employees Worked With
Derek Pressler, Will Franklin
January 23, 2019
Great experience!! I bought a 2018 tahoe from Jim Norton, they were very transparent. From the beginning to the end they were friendly and made buying a car fun. I recom I bought a 2018 tahoe from Jim Norton, they were very transparent. From the beginning to the end they were friendly and made buying a car fun. I recommend them to everyone! More
by Psoguy221
Employees Worked With
Derek Pressler
January 11, 2019
Great service and employ Best experience possible! we will definitely be back. Price and service was second to none no pressure yet totally served at every level of our purcha Best experience possible! we will definitely be back. Price and service was second to none no pressure yet totally served at every level of our purchase. Shelley and the rest of the staff were amazing.. More
by Tarinnam
Employees Worked With
Shelley Clawson, Will Franklin
January 10, 2019
Heather is fantastic! I came in to take a test drive, and Heather did everything she could to make it a great experience. She answered my questions, and did everything she I came in to take a test drive, and Heather did everything she could to make it a great experience. She answered my questions, and did everything she could to make sure I had everything I needed. Will definitely purchase from her when the time comes! More
by kdevault80
Employees Worked With
Heather Dill
January 10, 2019
Best dealership in Oklahoma Jim Norton Chevrolet is amazing! The staff is so welcoming and nice! My salesperson Shelley Clawson is by far the best salesperson I have ever worke Jim Norton Chevrolet is amazing! The staff is so welcoming and nice! My salesperson Shelley Clawson is by far the best salesperson I have ever worked with, she does everything in her power to get you the car you want! I highly recommend Jim Norton Chevrolet to anyone looking for a new or used car!!!! More
by appleby71109
