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Jim Norton Chevrolet

Broken Arrow, OK

4.7
716 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 716 reviews

July 30, 2019

Old school dishonesty Made a mistake letting this place overcharge me for made up fees. Everyone Is your “family” until you dare question them about their charges. And defi More

by J B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Solomon teklu , Mike Ridenour
Aug 07, 2019 -

Jim Norton Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 22, 2019

Great help Dillon Kennedy was extremely helpful! He assisted me with finding my perfect vehicle. When price seemed tight, he worked with me. It was a great proce More

by hray32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Kennedy
Jul 23, 2019 -

Jim Norton Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 21, 2019

Excellent service I like the Good service and good car prices and yes i will do business agen thank you Mr. Frank Acosta at jim norton Chevrolet More

by Rudy castillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Acosta
Jul 21, 2019 -

Jim Norton Chevrolet responded

Thank you so much for your review, Rudy! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 18, 2019

Great service! Dillon was great to deal with! He was sick and still came up to the dealership to help us get the jeep we were looking at. He was in contact with us More

by Gsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Kennedy
Jul 21, 2019 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 14, 2019

Great service My dad and I have a great experience here! The staff were incredibly professional and helpful. Our sales person went out of his way to help us and get More

by Jelande
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Jim Norton Chevrolet responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 11, 2019

Silverado 1500 Texas edition 2019 Jorge was our JN associate. He was diligent and committed to finding the truck with our exact requested features. Meaning he allowed us to actually bu More

by M.Olson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittnea , Will Franklin
Jul 16, 2019 -

Jim Norton Chevrolet responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 09, 2019

They Made Car Buying Enjoyable Great experience. Charlie and the sales manager were both friendly and easy to work with. Really appreciated that they listened to what was important More

by Newchevyowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Shore
Jul 10, 2019 -

Jim Norton Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

June 28, 2019

Amazing Jorge and Juan were great and helped me find the exact car that would work for me and Jorge went above and beyond and understood and I was frustrated More

by Steftru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Jul 01, 2019 -

Jim Norton Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

June 23, 2019

Great experience I received great service from the moment I arrived. They worked hard to deliver the exact truck I had in mind. I would recommend them to anyone inter More

by matthew.s.linn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mosely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Croteau , Maxwell Ray
June 22, 2019

Simple, smooth Sales staff was very helpful. Did everything completely through email. Except for financing. Made the appointment. Truck was exactly as described. Wou More

by Clemenslee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rector
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mosely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Jim Norton Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

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