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Jim Norton Chevrolet
Broken Arrow, OK
716 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 716 reviews
May 04, 2020
Caring Sales Associate, Inept Finance Manager We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit our needs. Unfortunately, the Finance Manager, Bill Doyle, was not helpful at all, and he acted as if he didn't know how to complete the transaction. He blamed others for the mistakes on our documents and got flustered when we insisted he should get the dollar amount correct and our names spelled correctly. We were pre-approved from our financial institution, yet we had to do a lot of legwork on our own to complete the deal. He made it much more stressful than it needed to be. Other employees were either cranky or uninterested in helping us, but Jesus was very professional. More
by Cheering for Jesus Velasco
April 19, 2020
Cashier in service has no customer service!! Very rude!!! Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. More
by Pursecoach
Employees Worked With
service cashier
April 12, 2020
Great Experience Kenny B Wichita Ks Found the truck I was looking for online 2016 Chevy 2500HD. Mark Hughes contacted me and from that point on was a very informative and non pressured e Found the truck I was looking for online 2016 Chevy 2500HD. Mark Hughes contacted me and from that point on was a very informative and non pressured experience. Mark answered all my questions and went out of his way to accommodate what I was looking for. Spent the total of 3 hrs at the dealership. From test drive to finish. Highly recommend Mark as a salesman and the dealership. More
by Kenny B
Employees Worked With
Mark Hughes
February 12, 2020
Easy to work with and listened to what I was wanting before making it happen. Answered every question thoroughly and from what I can tell honestly. Even offered to postone my purchase detail until weath before making it happen. Answered every question thoroughly and from what I can tell honestly. Even offered to postone my purchase detail until weather was better so I didn't just immediately ruin it. Jeff worked hard to make the deal doable and Will was smooth and seamless in the proccessing of the finance paperwork. More
by Adam Karnes
February 09, 2020
Great Experience, I went to view a used vehicle. Jason, ably assisted by Josh did a great job. I had to have some touch up done to the paint and I was treated well and I went to view a used vehicle. Jason, ably assisted by Josh did a great job. I had to have some touch up done to the paint and I was treated well and the service was outstanding. One of the best car buying experiences I’ve ever had. More
by Jack C
February 04, 2020
I’m impressed with Jim Norton Chevrolet’s service department. They are timely and diligent! Brandon was great at communicating with me while my car was in the shop. I’d highly recommend both Brandon department. They are timely and diligent! Brandon was great at communicating with me while my car was in the shop. I’d highly recommend both Brandon and Jim Norton Chevrolet! More
by Thankful customer
Employees Worked With
January 08, 2020
Took my father in law to Jim Norton Chevy today to pick up his new 2500hd. It was a very seamless transaction with no games or gimmicks. The new car was priced well and they were very fair on his trade. Ma up his new 2500hd. It was a very seamless transaction with no games or gimmicks. The new car was priced well and they were very fair on his trade. Mark Koopmans helped steer us in the right direction before handing over us to John who took more than enough time showing us the ins and outs of the new truck. After we agreed to the deal Derek handled the finance transaction and explained very thoroughly the best warranty options for him. I couldn’t have been happier with the entire transaction. We were in and out in about an hour!! Thanks guys!! More
by Jim’s truck
Employees Worked With
John and Mark Koopmans, Derek Pressler
January 02, 2020
Excellence, start to finish There was no pressure, just answers to my questions. The salesman, Jeremy, was attentive and very knowledgeable. We ended up buying a better truck tha There was no pressure, just answers to my questions. The salesman, Jeremy, was attentive and very knowledgeable. We ended up buying a better truck than we originally were looking at. Very satisfied with the entire process. More
by rossb1965
Employees Worked With
December 14, 2019
Good experience great sales guy Done business with him norton for a while for a reason. Had a great sales guy ( Jeremy Rector) and the whole process was pretty easy. Done business with him norton for a while for a reason. Had a great sales guy ( Jeremy Rector) and the whole process was pretty easy. More
by Austenb218
December 12, 2019
Thank you for the Experience Claudia was knowledgeable about the vehicle bells and whistles, friendly and involved every step of the process, including scheduling my appointment t Claudia was knowledgeable about the vehicle bells and whistles, friendly and involved every step of the process, including scheduling my appointment to have a remote start installed. Bryan made sure that I was getting the best offer and beat the competitions quote. Michael told me he couldn’t beat the financing I was getting else where and moved on. It wasn’t an long drawn out, tiring experience that I’ve had in the past. I experienced why you guys are the best More
by Lovemccloud
