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Jim Norton Chevrolet

Broken Arrow, OK

Overview
Employees
Reviews
Vehicles
4.8
734 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 734 reviews

February 06, 2025

Professional and knowledgeable! ! Excellent customer service! Scheduled my appointment, took my keys, and had the shuttle waiting for me. More

by krc2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Jim Norton Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that you experienced excellent customer service at Jim Norton Chevrolet. It's great to know that our team was able to assist you smoothly with your appointment and shuttle. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group

January 25, 2025

The dealership and the people I met were kind and helpful throughout the buying process. More

by Cparker792
Recommend Dealer
Yes
Employees Worked With
Max Orendorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Jim Norton Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Jim Norton Chevrolet. Our team is dedicated to providing exceptional service, and we're glad that we could assist you during the buying process. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

January 22, 2025

Great experience. Explained all the paperwork. And warranty. Not a lot of pressure to buy a car. More

by Charcarswell99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Macaruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Matthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Jim Norton Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Jim Norton Chevrolet and appreciated our thorough explanation of the paperwork and warranty. Our goal is to provide a relaxed environment without pressure. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

January 08, 2025

I had a wonderful experience with Melody! She really took the time to understand what I was looking for and helped me find the perfect car. Her professionalism and attentive service made the More

by EVELYN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melody Mayen
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Jan 08, 2025 -

Jim Norton Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with Melody at Jim Norton Chevrolet. It’s great to know she was able to help you find the perfect car and make the process smooth and stress-free. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

January 08, 2025

Melody was a great help in buying my suburban. She wasn’t too pushy and was so nice to work with! More

by Courtneygray628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melody Mayen
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Jan 08, 2025 -

Jim Norton Chevrolet responded

Thank you, Courtney, for your wonderful feedback! We’re thrilled to hear that you had a great experience purchasing your Suburban with us at Jim Norton Chevrolet. Our team strives to provide exceptional service without being pushy, and it’s great to know that Melody made your visit enjoyable. We appreciate your business and hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

January 06, 2025

Purchased a car from here not too long ago, no problems have popped up yet, currently satisfied More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Matthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Jim Norton Chevrolet responded

Thank you, Chris, for taking the time to leave a review! We're thrilled to hear that you're currently satisfied with your new car from Jim Norton Chevrolet. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group

January 06, 2025

I worked with Emily Matthey and it was the best experience I've ever had buying a car. Her attention to detail and resourceful nature were amazing. I felt like I was being taken care of like a fami More

by brendanlayne02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Matthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Jim Norton Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Emily at Jim Norton Chevrolet. Her dedication to providing exceptional service truly shines, and we’re delighted that you felt well taken care of. We appreciate your high recommendation and look forward to assisting you with your next vehicle purchase! Sincerely, Courtney, Jim Norton Auto Group

December 23, 2024

Just seemed to be in a bad mood. Pretty sure there were some things I didn’t really need added on More

by James88
Recommend Dealer
Yes
Employees Worked With
Anthony Palliota
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Jim Norton Chevrolet responded

Thank you for sharing this candid feedback about your sales experience, James. This is currently under review with our management team.Customer service is always our top priority. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our General Manager, Billy Caperton, bcaperton@jimnortonchevy.com, 918-615-2996 so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

November 08, 2024

This is the third Chevy we have purchased in the last six years from this dearlership. Always friendly,helpful and with great service. More

by Rlaegass
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Honold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Jim Norton Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you've had a positive experience with us at Jim Norton Chevrolet. It’s always a pleasure to assist you with your Chevy purchases. We look forward to seeing you again for your next vehicle! Sincerely, Courtney, Jim Norton Auto Group

October 06, 2024

The people were friendly and the service was quick. The tech even pointed out a recall that I wasn't aware of and corrected it while my truck was there. More

by olsparky76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Jim Norton Chevrolet responded

Thank you so much for your wonderful review! We appreciate your kind words about our friendly team and quick service at Jim Norton Chevrolet. We're glad to hear that our technician was able to address the recall on your truck. Your safety is our top priority! We look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

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