Jim McKay Chevrolet

Good experience Salesman was nice and very helpful. I was looking for a pre-owned car but was never shown any. Not sure why but indo like my new car Salesman was nice and very helpful. I was looking for a pre-owned car but was never shown any. Not sure why but indo like my new car More

Fast, Considerate, managability Had a bad experience with a past dealership, went here to purchase a new vehicle. Can I say good customer service! You know your at the right place wh Had a bad experience with a past dealership, went here to purchase a new vehicle. Can I say good customer service! You know your at the right place when the manager shakes your hand and greet you saying "thank you for coming if you need anything here's my card" More

Happy with purchase I had a wonderful salesperson which helped me to make my decision final. This is my second car purchased from Jim McKay. On my previous car I receiv I had a wonderful salesperson which helped me to make my decision final. This is my second car purchased from Jim McKay. On my previous car I received good service every time I took my car in to be serviced, therefore I am grateful! More

Thank God for the Ladies and Gentleman at Jim McKay I could not be more happier with the service I received this past Friday at Jim McKay in Fairfax. My car was recently totaled and I have been without I could not be more happier with the service I received this past Friday at Jim McKay in Fairfax. My car was recently totaled and I have been without transportation since June. While still awaiting for insurance to settle my claim, I could not wait any longer to get a car. Since already having a current auto loan still open (pending settlement) and having poor credit, I was hesitant about trying to get a new car. I told them up front I did not have much money for a down payment, my credit stinks, and I already had an open auto loan (just in case they wanted to say "Look lady, get your life together first and then come back to see us) LOL. I was referred to Jim McKay by someone I know who recently purchased a new car and was very happy with the service he received from them. To make a long story short, I am so blessed to have found these guys at Jim McKay. I was helped by Demetrius and Jonathan who worked together to help me drive away in my brand new 2016 Chevy Sonic. Words can not describe how happy I am to finally have a car again. I didn't think I would ever have a new car again because of my financial background, but these guys made sure it happened. This experience has eliminated so much stress in my life. I have two little boys ages 7 & 5 who are in love with mommies new car. I am blessed to have a brand new reliable car and I am blessed to have found these gentlemen at Jim McKay. I wish I could remember everyone's name there that helped me out, so that I could mention them but unfortunately I don't recall the names of everyone. Once I purchased my car a gentlemen literally sat in the car with me and took the time to explain what everything on the dashboard means, how my touchscreen audio and blue-tooth features ETC. works, and he even assisted me with setting up my on-star and downloading the "MyChevy" app on my phone. They made sure I was able to drive away with all of my questions and concerns addressed! I could keep going on how awesome my experience was but I will just stop here. Definitely will be a returning customer! More

Thank you for a great experience! Was my first time buying a car and couldn't have asked for a better experience! Iman was so helpful and down to earth and just made the experience joy Was my first time buying a car and couldn't have asked for a better experience! Iman was so helpful and down to earth and just made the experience joyful and full of laughs. Have recommended him and jim McKay to everyone I know. More

Awesome salesman Tony was great! Very friendly. Not like your typical salesperson. Did not try to take advantage. Tony felt like family. Thank you for your excell Tony was great! Very friendly. Not like your typical salesperson. Did not try to take advantage. Tony felt like family. Thank you for your excellent customer service. More

was excellent helped me get a brand new cruze i absolutely love it ther answered all my questions and helped me i would def tell my friends and family to come here helped me get a brand new cruze i absolutely love it ther answered all my questions and helped me i would def tell my friends and family to come here More

Service Bait n Switch I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill f I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me. Save yourself the hassle, and your wallet, and go anywhere but here. More

Good place to purchase an automobile. Great customer service and Gabe was great. I didn't expect such great customer service. I highly recommend Jim McKay Chevrolet for your next inquiry o Great customer service and Gabe was great. I didn't expect such great customer service. I highly recommend Jim McKay Chevrolet for your next inquiry or purchase. More

Good service The service I received was great they answered all my questions the best way they could and I love my Cruze I would recommend this The service I received was great they answered all my questions the best way they could and I love my Cruze I would recommend this More