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Jim McKay Chevrolet

Fairfax, VA

2.4
203 Reviews

3509 University Dr

Fairfax, VA

22030

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Showing 203 reviews

December 15, 2012

All three of these employees are what make people buy Chevy again. I have a 2012 ZL1 and these guys show extreme care for my vehicle every time I come in. They let me watch what they are doing and thei More

by AMCbimmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Crawford, Techs Chris and Chad, Bob Homstad
Dec 18, 2012 -

Jim McKay Chevrolet responded

You're feedback is very much appreciated, we are happy to hear that you were so well taken care of. We will continue to strive for excellence and integrity in all we do. Also you're new suede steering wheel (GM22896546) is in transit, it shipped today from Michigan. We'll give you a call when we receive it. Thanks again, Justin Crawford

December 05, 2012

I bought my 09 Silverado at Jim McKay and it has been a great experience ever since!! I recently got into a fender bender and damaged my silverado's front end, I took it to them and they handled everything More

by garyharding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark White
Dec 07, 2012 -

Jim McKay Chevrolet responded

Thank you Gary, I'm so glad everything turned out so good. Paul Nicely is an excellent professional painter & That is one REALLY! Nice Truck!!! See you soon buddy. Regards, Justin Crawford

December 04, 2012

Thanks for taking the time and having the patience to handle my circumstances. Thanks for the high degree of professionalism - great team work. He was really good. He had patience and always happy! I am More

by jennyjones75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Caldwell
Dec 05, 2012 -

Jim McKay Chevrolet responded

Thank you for taking the time to share your experience with us at Jim McKay Chevrolet. Patience & Professionalism is exactly what we want to instill in our employees. Its comforting to hear such positive & constructive feedback from customers. We will continue to strive for excellence in all we do. Regards, Justin Crawford

December 03, 2012

Had a great experience working with Craig. I came there to inquire about a cruze and he he promptly answered all my questions. It was an all around great experience. More

by paulwindsor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe, Craig Caldwell
Dec 04, 2012 -

Jim McKay Chevrolet responded

We are happy to hear Craig provided you with excellent service and was able to answer all of your questions about the Chevrolet Cruze. I will be sure to share your feedback with him, and the entire team. They love knowing that guests appreciate their service. Regards, Justin Crawford

November 24, 2012

Both the used car salesperson and sales manager have lied about obtaining tags for the new vehicle I purchased 4 weeks ago. I made to two trips to the dealer because I was told that my tags were there. Ano More

by PeggyThomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Duane Allen Shankl and Manager, Derrius
Dec 18, 2012 -

Jim McKay Chevrolet responded

Peggy Thomas, Ms. McKay and I attempted to make contact with you quite a few times and are still awaiting you're response. You're tags were delayed because you never did give us a title for your trade in vehicle used to make this purchase. The trade in still belongs to you until you give us the title. We made delivery of the new car but we can not move forward & process tags until we receive you're trade in title. It's standard procedure at all dealerships and I'm sorry for the confusion this may have cause you. Please call us back at your earliest convenience. Regards, Justin Crawford 703-591-4800 Justinc@4mckay.com

November 09, 2012

First of all we arrived at the dealership with pre-approval and the first thing the dealer wanted to do was run numbers again before we even had a chance to see if there were any vehicles that we More

by lilacat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shanklin
Dec 05, 2012 -

Jim McKay Chevrolet responded

We apologize for the misleading information you received from one of our sales representatives. The fee was documented and due at the time of sale however, we except full responsibility for the lack of communication involved & that not being made clear. We would be honored if you could stop in and allow us to professionally detail your car, fill it up with fuel and give you you're next three oil changes for free. We greatly appreciate the chance to earn back you're business and look forward to the opportunity to do so. Respectfully, Justin Crawford Jim McKay Chevrolet

November 05, 2012

Very straight forward transaction, Willis is very helpful and not overbearing. Nothing was misrepresented in our discussions and I didn't have to sort through any hidden costs at any point. Very positive exp More

by JosephBast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willis Lane
Nov 05, 2012 -

Jim McKay Chevrolet responded

On behalf of Jim McKay Chevrolet we would like to thank you for your feedback on our performance. Have a wonderful week.

October 29, 2012

I just want to state that I have bought many cars in my life but I must say I was never treated so good and fairly before this experience. I was not pushed what so ever. I was given all the information i n More

by flemming.mrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 05, 2012 -

Jim McKay Chevrolet responded

Thank you for your feedback. We appreciate you doing business with us and we would like to thank you for the time you took to write this review.

July 31, 2012

I went there on July 02,2012. Darin the sales Boy. Try to play me. I told him I'm looking for a good car better then the one I'm trading. Do you know him and Jimmy wasn't trying to give me a chance to pick m More

by keisha246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darin
July 10, 2012

i had a great experience here! i went to several car dealerships before i came here and i drove off the lott with a new car. i didnt put any money down! thanks! More

by michelle214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
gabe
Nov 05, 2012 -

Jim McKay Chevrolet responded

Thank you for your positive feedback! hope your enjoying the new car!

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