Jim McKay Chevrolet

Worst dealership in the World Called before we drove 1 hour and a half away. Explained recently filed bankruptcy Was told over the phone was approved no money down with payment of Called before we drove 1 hour and a half away. Explained recently filed bankruptcy Was told over the phone was approved no money down with payment of 229.00 a month. Got there and sat for 4 hours during this time left got something to eat. While out received 5 calls 1 text and 1 voicemail saying everything was a go. Got back still sat for almost hour and a half. Told the salesman numerous times what payment we can afford. That didnt matter he was still trying to put us in something way above our buget. Long story short express my disgust and left only to be stop by another man just to tell me my credit sucked and no one will touch me or be willing to fiance us. He doesn't know that we are highly favored and blessed. And we will get the car we need and want but it will never ever be from Jim Mckay Chevrolet Fairfax Va. Worst experience of my life. More

Indifferent Service Team...Poor Communication I will preface this review by stating that I avoid dealer service departments at all costs unless there is a recall or other problem that specifically I will preface this review by stating that I avoid dealer service departments at all costs unless there is a recall or other problem that specifically requires dealer attention. My preference is to work with a local independent shop that does not see me simply as an ATM. My GM vehicle has a potentially significant engine issue identified in a recent TSB (Technical Service Bulletin) and the first diagnostic step is an oil change as part of an oil consumption test that must take place at a dealer. I scheduled a 7:30am (first) appointment with Bob (service writer) for the following week and was told that I should be out within an hour. In my opinion Bob could not have been less interested in my issue and the fact that it was going to be an expensive warranty repair likely did not help, but that is something for the dealer and GM to work out, not put on the back of vehicle owners. I rearranged some meetings and arrived shortly before the service bay doors opened. After waiting about 15 minutes I saw Bob who proceeded to get the VIN and other information and by this time it was approaching 7:50am. Bob asked for my phone number so that he could let me know when the car was ready, but I reminded him that I was going to wait. At this point he mentioned that it would an hour to 90 minutes, maybe longer, explaining something about "flex time" and the parts department not opening until 8am. I can accept the last part...the technician needs an oil filter...but why not get the job started while he waits? An oil change start to finish is a 20 minute job...30 if you check fluids and other stuff...I should have easily been out of there by 8:20. What is the point in having a 7:30am appointment if you don't actually start working until 8am? Not knowing how long I would be there I opted to take my car and schedule the service with another dealer. While Jim McKay is easily the most convenient GM dealer, if they cannot meet the basic expectations of an oil change I am not sure that I would trust them with a potentially significant engine repair. ***** My vehicle is a GMC, not Chevy, but I was informed by GM that ANY GM-family dealer will perform the required service. During my initial visit to the service department I detected some reluctance to do this work, but after Bob's boss (service manager?) went to his boss, this seemed to be resolved in my favor, so I will give them credit for that. More

2014 Chevy Captiva While the vehicle we ended up purchasing is a good SUV..it isn't the one we wanted. When searching for an AWD vehicle for our soon to be baby on the w While the vehicle we ended up purchasing is a good SUV..it isn't the one we wanted. When searching for an AWD vehicle for our soon to be baby on the way, and the fact we live on a mountain down a windy dirt road, we test drove the equinox which was a little out of our price range. Iman was the sales person who assisted us, while assisting several other customers at one time..we traveled over two hours to come to this dealership only to consistently wait and wait. It seemed Iman only wanted us to look at certain vehicles and wouldn't let us look around the new or used lots on our own...so he introduced us to the equinox but it cost too much. When I suggested the price range we were looking for he suggested a used Chevy captiva. When I asked him, before our test drive, if it was an all wheel drive, he said yes it is. I had asked him twice before any paperwork was done and he continually said yes its an AWD. We went ahead and put $1000. Down despite the fact we asked about the specials of no money down and $199 monthly payments which was apparently just a hook to get people in there..Iman said the cars that were offered at those rates we wouldn't want since they are pretty much dogged police impounds....he still insisted the captiva was perfect and it was an AWD.... However, during the signing of paperwork with Simone (?) I noted the paper work said front wheel drive. I did not want to sign, and wanted an AWD. Simone called in Iman, and he swore to me that the Chevy captiva was heavier than my current vehicle and would not slide in the snow. He shook hands with me in this promise. Simone and my fiancee were both witness to this.....we were conned into buying something we don't need and now we are stuck with it...further more Iman claimed to be a manager!! If he is a manager he should really learn to be more personal with his clients, slow the xxxx down, quit pressuring people into buying something they don't want or need and focus on what the client is really looking for!!! Because now we are not only stuck in the snow as I type this, waiting to get pulled out, we are stuck with a vehicle WE DIDNT WANT!! god as my witness I will tell everyone about Jim McKay and the awful service we got until the day I die!! BTW...we only had the vehicle a week as of today. Not to mention we are researching into our legal rights on this matter... Somehow maybe we will be able to get the proper vehicle we need for our growing family that has all wheel drive!! The only reason why I give friendliness five stars is because Simone, the girl that processes all the paperwork, was an absolute treasure to talk too. She has a marvelous personality! More

Incorrect Info over the Phone I went to the used car lot on Fairfax Blvd. I was called this morning and throughly explained my situation- I receive a 1099, I don't have a bank acc I went to the used car lot on Fairfax Blvd. I was called this morning and throughly explained my situation- I receive a 1099, I don't have a bank account, I don't have money for a down payment, and I don't have a trade. I was briefly put on hold and then told this way not a problem. I drove 30 miles one way only to be turned down because I don't have a bank account. Then I was offered the bargain car section which consisted of a Chevy Cobalt and a small Kia SUV. These require $1,500 and $3,500 Down Payment. I was in and out in 20 minutes or less though. More

Worst dealership on the planet. I thought I was going to a dealership, but I ended up in a trailer park. I was approved for a 2014 Chevy Cruze and was told that I could drive off the I thought I was going to a dealership, but I ended up in a trailer park. I was approved for a 2014 Chevy Cruze and was told that I could drive off the lot with the car that day (09/11/2014). I was told by Jimmy the finance director that my tags would be available in 3 days. I stated to Jimmy that I did not want to drive off with the car until I received my permanent tags. He agreed, and said no problem. I called 4 days later and asked about the status of my plates, Mr. Jimmy said it could take 3-4 weeks. I received a customer service review on line and stated my dissatisfaction, Mr. Jimmy called me and said he was aware of my online complaint, I was stressing him out, and he was going to have the bank return/cancel my loan. WHAT WOULD HAPPEN IF I HAD THE CAR??? It has been more then a month later, and to this day I have no written document explaining there decision. PLEASE BE AWARE LADIES AND GENTLEMAN TO NOT GIVE A BAD ONLINE SERVICE REVIEW, BECUASE IF YOU DO, YOUR LOAN WILL BE CANCELED. Please stay away from Mr. Jimmy the finance director, he is the ruddiest person you will ever encounter especially when he knows he's WRONG. I don't know how people like Jimmy have a job. Regional Acceptance is the bank they mainly use, and there as bad as Jim McKay Chevrolet. Please go to another dealership. More

HOTT BURNING MESS Worst dealership ever! First, my husband was told that his job was his credit, he was PRE-approved with no money down and they did not check your cre Worst dealership ever! First, my husband was told that his job was his credit, he was PRE-approved with no money down and they did not check your credit... LIE!!! Said we weren't approved, we left and 3 minutes later were called and told that we were approved. Went back the next week to pick up the car and was told that we had to do something else that we had not been told we had to do! Jumped through hoops and was approved. Ended up paying $1000 down and they checked credit! NOW, after having my car for 1 1/2 weeks, YES, you heard me, 1 1/2 weeks they called me and told me to BRING THE CAR BACK! Why you ask... because I am a teacher, it's July, I am going to a new school system, but still getting paid by my previous system until the end of August. Since we're out for the summer, it's considered I don't have a job until the new school year starts. This is with them having verification of pay stubs still coming in from previous school system and new school system verification of employment starting in a week when school starts! THEN the Finance Manager, JIMMY, has NO CUSTOMER SERVICE! He was rude by telling me to have HIS car back by the morning or he was going to do this that and the other! Called me fraudulent, as well! After I continued to try to explain and gain better understanding because this made absolutely no sense, he told me that he didn't have time to go back and forth with me because he had work to do, as if I did not matter! I have never seen people who are so incompetent that they don't know how to deal with people! Whether I have good credit, bad credit, money or no money, I should have been listened to! I pray no one else has this experience with them! Because it is the worst! God bless them, because they don't know that they just messed with a child of the MOST HIGH! More

Very Disrespectful I inquired about an ad I saw on TV about a no money down promotion they had on repo'd cars. I am in need of a newer and reliable car so I called about I inquired about an ad I saw on TV about a no money down promotion they had on repo'd cars. I am in need of a newer and reliable car so I called about it. I spoke to an underwriter and she took all my income information and told me that is a government program and that they only have certain numbers of vouchers. I was supposed to go for my appointment with Alex on Saturday morning. I had to pull overtime at my job and I was unable to come to I called and spoke to Amanda in the underwriting department. She told me I was fine and that I was approved for an 18,000.00 car loan based on my income. She asked me if all my jobs took taxes out. I informed her all but one but that I received a 1099 at the end of the year. She said that was fine and she was looking forward to working with me. I found it weird that they did not check my credit and I know that they did not cause I never gave them my SSN. I rescheduled for Monday. Monday came and I had an family issue that I could not make it, Amanda rescheduled me until Thursday 5/15/14. My boyfriend and I showed up. I was told to ask for Alex. I asked for him and was told that he actually worked in a different building. Another guy took my income and residence verification, he asked me if all 3 of my jobs took taxes out and I said yes all but one but I get a 1099 at the end of the year. He said he could not use that income, I told him that is not what Amanda told me. So the final outcome is that I was not approved for the 18,000.00 loan which I was lied too, told all my friends and family that I was getting a new car, took time off of my job to get to this appointment because I was told I would lose the voucher. So I lost money there plus the 30.00 in gas it took me to get from WInchester VA to Fairfax VA. Not to mention the wear and tear on my 1995 car to get to Fairfax. I walked out of the dealership in tears and very disappointed. Now to today, 5/16/14, I have been trying to call Jim McKay this morning to get this resolved in civil resolved manner and I am getting the run around. I was asked to speak with Ajliah or Ken, Everytime I call, I am told that they are not in. I am very disappointed and hurt. I woke up crying. How are you guys allowed to do business like this? I have spent 700.00 to a credit repair agency trying to fix my credit and I thought that this was my award. More

Dont Go Here This is a dealership that uses tricks and tactics like I have ever seen before. They are in my opinion the biggest bunch of nonsense. This is a dealership that uses tricks and tactics like I have ever seen before. They are in my opinion the biggest bunch of nonsense. More

Brandon from their call center gave me the impression all was well. But once I made the trek out there my hopes were completely dashed. I have bad credit, doesn't mean I deserve to be treated badly, or misle was well. But once I made the trek out there my hopes were completely dashed. I have bad credit, doesn't mean I deserve to be treated badly, or misled, which I was, severely. The supervisor apologized but too little too late. A waste of my time. And the entire circus atmosphere was very unprofessional. More

worse experience ever! I showed up, the car online was cheaper and that was the reason why i went there in first place. I got there, they told me the price was enter incorrect online, so it $2000 more tha cheaper and that was the reason why i went there in first place. I got there, they told me the price was enter incorrect online, so it $2000 more than what it was online. I was in need of a car, so i didn't argue cus i trusted them. I got the car and it turn to be a nightmare. I'm spending more money to get the car fix, everyone keep telling that I got robbed and I should sue, but it was my mistake for trusting them. They told me the car was in good condition and since it was my first time buying a car and not knowing much abt it...I got screwed big time!!!! I would not recommend anyone to this company!! The bunch of rubbers!!!! More