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1,999 Reviews of Jim Hudson Lexus - Service Center
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November 23, 2024
Customer Review: Disappointed with Service Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no one informed me of this ahead of time. I ended up standing around for about 20 minutes without anyone offering assistance, though Dominic kindly offered to get me some coffee. When the advisor finally showed up, the interaction felt rushed. This resulted in over $200 of unnecessary work being done to my vehicle. I was told the service would take 2 to 2.5 hours, but after waiting the full 2.5 hours, I had to follow up myself to ask about the status. The advisor assured me it would only be another 30-45 minutes, but I was advised I could skip the car wash and speed things up—I declined. It was another two hours before I was back in my car and able to leave. Throughout this entire process, no one informed me about delays or provided updates. This lack of communication and extended wait time made this the worst service experience I’ve ever had at any dealership. I expected much better from a dealership like Jim Hudson Lexus, but this experience was a major disappointment. More
by barefootcooper
Employees Worked With
November 22, 2024
Danny Chupek does a great job. He makes sure we are happy with our service. He makes sure we are happy with our service. More
by hobbiew51
Employees Worked With
November 21, 2024
Shaun Crossier is always personable and attentive. He always goes above and beyond to ensure my needs are met. And addresses any and all concerns. He also explains any questions I have. He always goes above and beyond to ensure my needs are met. And addresses any and all concerns. He also explains any questions I have. More
by CDixon
Employees Worked With
November 20, 2024
Jared, was very personable, professional and chivalrous. He was a delight to work with. He greeted me with a smile and warm welcome as well as took care to address all of my concerns. My luggage rack instal He was a delight to work with. He greeted me with a smile and warm welcome as well as took care to address all of my concerns. My luggage rack installation went well. I initially had concerns after reading online reviews, that the rack would cause noisy vibrations. However, that hasn’t been the case. I love it! It’s a great addition to my vehicle. More
by parkerdjparker
Employees Worked With
Jared Goodman
November 19, 2024
Deanna is a wonderful service rep and made sure all needed service to my car was done. She is very professional and a valuable asset to Jim Hudson Automotive. Thank you Deanna needed service to my car was done. She is very professional and a valuable asset to Jim Hudson Automotive. Thank you Deanna More
by Leadiron
Employees Worked With
November 14, 2024
Melvin provided exceptional customer service and extended a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service More
by tonyaperry100
Employees Worked With
November 14, 2024
The professionalism of my service agent Erik Due has always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadat always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadations, to include courtesy car service, makes for a stress free experience. More
by tessiesmith
November 14, 2024
Dealership was clean and neat. Waiting room was nice and comfortable. Deanna Parnell kept me informed of the status of the RX. Good service. Waiting room was nice and comfortable. Deanna Parnell kept me informed of the status of the RX. Good service. More
by mkspires55
Employees Worked With
Deanna Parnell *****
November 14, 2024
Melvin is the Best ! !! Always takes care of you!!! Always listen to your needs!!!Thanks !! Always takes care of you!!! Always listen to your needs!!!Thanks More
by ronjenmil
Employees Worked With
November 14, 2024
My vehicle was serviced at Jim Hudson Lexus. and It was done very well by a team of professionals from the moment I drove in until the oil change was finished. I will continue to be a loyal cust and It was done very well by a team of professionals from the moment I drove in until the oil change was finished. I will continue to be a loyal customer there! More
by Kat L.
