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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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July 20, 2023

Brought our 2021 Expedition in for 20,000 mile service work. Everything as usual went well and our vehicle is ready for summer road trips thanks to Jim Hudson Ford’s service department. Thank you 😊 More

by fillagh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Great customer service. The team is awesome and the always make sure to do the job efficiently. More

by gvoid92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

I always receive top-notch treatment, thanks Shane, and faster than promised or expected service! More

by bevending
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane at service intake
July 20, 2023

Great Job and very convenient. Outstanding Management and personnel. No more words necessary. please accept. More

by RMCQUEENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
July 20, 2023

Very prompt and professional. All in all a positive experience. Great team of folks working together at the Service Center. More

by cindy.j.freeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not 100% sure
July 20, 2023

Great service! I didn’t get to use shuttle service but happy that’s an option. More

by alison.grantham16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any listed
July 20, 2023

We always get great service. Been bringing our vehicles here for years and always get the best service. More

by HENSBLYTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Great communication, Pleasant and helpful. Chris is my favorite advisor as he always explains everything. More

by mhpayne2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Friendly courteous respectful customer service rep. Problem was quickly and accurately diagnosed and repaired. Routine maintenance was suggested but not hard sold. More

by SPSlice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

They have limited mechanics working on cars that cause massive delays. The dealerships don't have most of the parts to fix cars and are on back order. They don't even have rentals for the customers that w More

by FAYTALSEIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Dawkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Aug 09, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any inconvenience you experienced during your visit to our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

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