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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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August 02, 2023

Great experience at Jim Hudson Ford with Jayson Moore. I would recommend working with Jayson. He did everything in his power to get the vehicle I wanted at the price I was willing to pay. More

by William Garver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Moore
August 02, 2023

They treated me very nice Even so I didn't get what I wanted but proabably wht I got is better More

by joycey59
Recommend Dealer
Yes
Employees Worked With
Terrell Hicks
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Great, no problems. They completed my service quickly and kept me informed. Will be back. More

by bensternemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Received great service. Waiting room was very comfortable. SUV was serviced in a timely manner. More

by smithhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Very difficult to contact service department to ask about my vehicle, operator tried several times to get someone to pickup More

by MLUCAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

I really enjoy working with Chris Weaver he makes me feel very comfortable and at ease More

by INFO.ADTREESERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

I used Ford's mobile service. They came to my place of employment and took care of my car! I would recommend this service fo those who are very busy! I would use this service a More

by smith120312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department.
July 31, 2023

Awesome people and great hospitality I would recommend them to anyone. Chris Weaver was very helpful. More

by BRANDANKNOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

I had an appointment at 10am. Dropped my car off at 9:50am. I was told it would be about a hour for my car to be done. Received a call at 11:30 that they just inspected it and tri More

by jenniferblock2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hargrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Hudson Ford responded

Thank you for bringing this matter to our attention. Your feedback is highly valued as we continuously strive for improvement. To discuss your experience further, Please reach out to our Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com. We are eager to address any concerns you may have.

Aug 09, 2023 -

Jim Hudson Ford responded

We understand the frustration or disappointment you may have encountered during your recent dealership visit, and we offer our sincere apologies. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your experience. To ensure we address your concerns promptly and effectively, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

July 31, 2023

Great service work, from the Advisor to the technicians. Dealership service waiting area was clean. More

by bobourne3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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